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All Journal Jurnal Kewarganegaraan Strategic: Journal of Management Sciences Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia
Eka Prayudhista
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kualitas Pelayanan Check-In Counter Terhadap Kepuasan Penumpang oleh PT. Gapura Angkasa di Bandar Udara Internasional Yogyakarta Eka Prayudhista; Ika Aminatuzzuhro
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (778.935 KB) | DOI: 10.31316/jk.v6i1.2426

Abstract

AbstrakPenerbangan adalah satu diantara moda transportasi yang biayanya termasuk mahal. Pada penerbangan ada pula jasa yang disajikan pada para penumpang serta jika membicarakan tentang jasa maka tidak dapat terlepas dari pembahsan tentang pelayanan yang diberikan. Penelitian ini dilakukan untuk mengetahui pengaruh serta sebesar apa pengaruh tingkat kualitas pelayanan check-in counter yang diberikan pada kepuasan penumpang oleh PT. Gapura Angkasa di Bandar Udara Internasional Yogyakarta dengan menggunakan metode kuantitatif. Untuk teknik pengumpulan data peneliti menggunkan 100 responden yang pernah menggunakan jasa layanan check-in counter di Bandar Udara Internasional Yogyakarta yang kemudian hasil dari data yang didapatkan dilakukan pengolahan memakai aplikasi SPSS versi 22. Hasil penelitian ini yaitu dapat diketahui bahwa nilai yang diperoleh dari perbandingan antara variabel kualitas pelayanan (X) dengan variabel kepuasan penumpang (Y) dimana skor Thitung  2.149 > Ttabel 1.984 yang berarti ada pengaruh dari variabel kualitas pelayanan (X) terhadap variabel kepuasan penumpang (Y) senilai 78.2% dari kualitas pelayanan pada kepuasan penumpang yang melakukan check-in di Bandar Udara Internasional Yogyakarta.Kata Kunci: Check-in Counter, Kepuasan Penumpang, Kualitas Pelayanan AbstractAviation is one of the most expensive modes of transportation. In flights there are also services provided to passengers and when talking about services, it cannot be separated to discuss the services provided.This research was conducted to determine the effect and how much influence the level of service quality of the check-in counter provided on passenger satisfaction by PT. Gapura Angkasa at Yogyakarta International Airport using quantitative methods. For data collection techniques, researchers used 100 respondents who had used the check-in counter service at Yogyakarta International Airport, which then the results of the data obtained would be processed using the SPSS version 22 application.The results of the research are that it can be seen that the value obtained from the comparison between the service quality variable (X) and the passenger satisfaction variable (Y) where the Tcount is 2.149 > Ttable 1.984 which means that there is an influence of the service quality variable (X) on the passenger satisfaction variable (Y) is about  78.2% of the quality of service to the satisfaction of passengers who check-in at Yogyakarta International Airport.Keywords: Check-in Counter, Passenger Satisfaction, Service Quality
Analisis Work Instruction Cargo Handling Oleh PT Angkasa Pura Logistik Pada Masa Pandemi Covid-19 Di PT Angkasa Pura I Bandar Udara Internasional Surabaya Eka Prayudhista; Asti Ananda Putri
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (716.323 KB) | DOI: 10.31316/jk.v6i1.2641

Abstract

AbstrakPenanganan kargo oleh PT Angkasa Pura Logistik pada masa pandemi Covid-19 tetap dilaksanakan dengan maksimal dengan isntruksi kerja yang berlaku. Penanganan kargo pada masa pandemi dan pada saat sebelum pandemic tentunya memiliki perbedaan dalam instruksi kerja dan penanganannya. Beberapa contoh peraturan tambahan yang diterapkan pada pandemi Covid-19 ini adalah seperti penyemprotan disinfektan terhadap barang yang ditangani serta pemakaian hand glove untuk petugas dan tentunya petugas yang menangani dalam keadaan sehat dan selalu menjaga kebersihan misalnya dengan tidak lupa selalu mencuci tangan sebelum atau sesudah penanganan, juga dipastikan petugas penanganan tersebut telah melakukan vaksin dalam rangka menjaga kesehatan baik terhadap diri sendiri maupun sekitar. Penelitian ini menggunakan metode kualitatif dengan metode pengambilan datanya berupa mewawancarai narasumber terkait dalam penerapan peraturan yang ditetapkan untuk penanganan kargo pada pandemi Covid-19.Kata Kunci : Work Instruction Cargo Handling, Penanganan kargo pada masa pandemi Covid-19.  AbstractCargo handling by PT Angkasa Pura Logistik during the Covid-19 pandemic is still carried out optimally with applicable work instructions. Cargo handling during the pandemic and at the time before the pandemic certainly has differences in work instructions and handling. Some examples of additional regulations applied to the Covid-19 pandemic are spraying disinfectants on the items handled and the use of hand gloves for officers and of course the officers who handle them are in good health and always maintain cleanliness, for example by not forgetting to always wash their hands before or after handling, It is also confirmed that the handling officer has vaccinated in order to maintain the health of both themselves and those around them. This study uses a qualitative method with the data collection method in the form of interviewing relevant sources in the application of regulations set for cargo handling during the Covid-19 pandemic.          Keywords: Work Instruction Cargo Handling, Cargo handling during the Covid-19 pandemic.
Pengaruh Brand Image dan Persepsi Harga Terhadap Minat Beli Konsumen pada Maskapai Lion Air di Bandar Udara Internasional Adi Soemarmo Ovan Yuli Sukmaraga; Eka Prayudhista
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.442 KB) | DOI: 10.31316/jk.v6i2.4041

Abstract

AbstrakMinat beli konsumen dapat terwujud melalui kesan dari perusahaan kepada penumpang baik dari segi brand image dan persepsi harga yang diberikan, salah satunya perusahaan maskapai penerbangan Lion Air. Tujuan dari penelitian ini adalah untuk mengetahui Pengaruh Brand Image Dan Persepsi Harga Terhadap Minat Beli Konsumen Pada Maskapai Lion Air Di Bandar Udara Internasional Adi Soemarmo. Penelitian ini menggunakan pendekatan kuantitatif. Untuk teknik pengampilan sampel pada penelitian ini menggunakan teknik purposive sampling. Teknik pengumpulan data pada penelitian ini menggunakan kuesioner dengan pengolahan data menggunakan program software SPSS 24,0. Metode analisis data yang digunakan yaitu uji validitas, uji realibilitas, uji normalitas, uji multikolinearitas, uji heteroskedastisitas, uji regresi linear berganda, uji t, uji F dan koefisien determinasi (R2). Hasil dalam penelitian ini menunjukan bahwa uji F hitung > F tabel, artinya terdapat pengaruh brand image dan persepsi harga terhadap minat beli konsumen pada maskapai penerbangan Lion Air di Bandar Udara Internasional Adi Soemarmo Surakarta. Dari hasil analisis regresi liniear berganda dapat diketahui variabel brand image dan persepsi harga berpengaruh positif dan signifikan terhadap minat beli konsumen. Dan hasil koefisien determinasi (R2) sebesar 0,470, artinya variabel brand image dan persepsi harga secara simultan terhadap minat beli konsumen sebesar 47%, sisanya 53% dipengaruhi variabel lain yang tidak diteliti oleh peneliti.Kata Kunci: Brand Image, Persepsi Harga, Minat Beli Konsumen AbstractConsumer buying interest can be realized through the impression from the company to passengers both in terms of brand image and perception of the price given, one of which is the airline company Lion Air. The purpose of this study was to determine the effect of brand image and price perception on consumer buying interest in Lion Air Airlines at Adi Soemarmo International Airport. This study uses a quantitative approach. For the sampling technique in this study using purposive sampling technique. The data collection technique in this study used a questionnaire with data processing using the SPSS 24.0 software program. The data analysis methods used are validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test, t test, F test and coefficient of determination (R2). The results in this study indicate that the calculated F test > F table, meaning that there is an influence of brand image and price perception on consumer buying interest on Lion Air airlines at Adi Soemarmo International Airport, Surakarta. From the results of multiple linear regression analysis, it can be seen that brand image and price perception variables have a positive and significant effect on consumer buying interest. And the result of the coefficient of determination (R2) is 0.470, meaning that the variable brand image and price perception simultaneously on consumer buying interest is 47%, the remaining 53% is influenced by other variables not examined by researchers.Keywords: Brand Image, Price Perception, Consumer Buying Interest
Implementation of Safety Management System (SMS) for Heliport Operational Personnel at PT. Whitesky Aviation Inka Dwi Ayu Pratiwi; Eka Prayudhista
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.271

Abstract

Aviation safety is matters related to aviation security and safety. With the existence of a Safety Management System (SMS), airport service providers, airport transportation, or flight navigation are expected to be able to implement their operational activities as an effort to fulfill aviation safety. The heliport is where helicopters land and take off. Surface Level Heliport is a heliport located above ground level. The purpose of this study is to find out what obstacles hinder the process of implementing the Safety Management System (SMS) for heliport operational personnel at PT. Whitesky Aviation, knows the solutions that are made in overcoming problems that occur in the Safety Management System (SMS). The type of research used is descriptive qualitative research. The data collection technique used was observation in the heliport area, interviews with 3 personnel from the safety, operational, technical and documentation departments. The triangulation used is method triangulation, while the data analysis used is data reduction, data presentation, and drawing conclusions. The results of this research are the obstacles experienced during the process of implementing the Safety Management System (SMS), namely communication barriers, safety culture, and weather. In handling the constraints, the solutions taken have been very good because of the annual work program from the safety department which has been implemented and followed by all personnel in each department
Pengaruh Fasilitas Ruang Tunggu Keberangkatan Terhadap Kepuasan Pengguna di Bandar Udara Rahadi Oesman Ketapang Provinsi Kalimantan Barat Dona Adelia; Eka Prayudhista
Strategic: Journal of Management Sciences Vol. 3 No. 2 (2023): Strategic: Journal of Management Sciences
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/strategic.v3i2.147

Abstract

Rahadi Oesman Airport is located in Ketapang City, West Kalimantan. It is a small airport with limited flight routes. The airport is equipped with waiting room facilities for customer needs. The completeness of these facilities can influence user satisfaction. The objective of this study is to determine the impact of the waiting room facility on user satisfaction. The research method employed is quantitative, and the study utilizes a sample size of 100 respondents, which represents the existing population. The validity test involves the use of the product-moment correlation technique at a significance level of 5% (0.05), with a critical value of r = 0.196. The reliability test is conducted using Cronbach's Alpha. The analysis technique utilized in this study is simple linear regression. The findings indicate a significant effect of the waiting room facilities on user satisfaction, with a coefficient of determination of 67.3%.
Pengaruh Kualitas Pelayanan Check In Counter Terhadap Kepuasan Penumpang Maskapai Lion Air di Bandar Udara Internasional Adi Soemarmo Solo Dendi Prabowo Saputro; Eka Prayudhista
Jurnal Kewarganegaraan Vol 9 No 2 (2025): Desember 2025
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3888

Abstract

AbstrakTujuan penelitian ini guna mengetahui pengaruh kualitas pelayanan check-in counter terhadap kepuasan penumpang maskapai Lion Air Di Bandar Udara AdiSoemarmo Solo. Dengan mempertimbangkan aspek kenyamanan dan keselamatan saat menggunakan transportasi udara. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data menggunakan kuesioner yang dipilih menggunakan NonProbability Sampling dan subjek penelitian yang digunakan adalah pengguna jasa di Bandar udara AdiSoemarmo Solo yang berjumlah 100 orang. Analisis data dan pengujian hipotesis dilakukan oleh IBM SPSS statistics22 menggunakanan analisis regresi linier berganda. Hasil penelitian menunjukkan Ha1 diterima dan Ha2 ditolak. Artinya bahwa variabel Kualitas Pelayanan Check-In Counter mempengaruhi Kepuasan Penumpang Maskapai Lion Air Di Bandar Udara Internasional Adi Soemarmo Solo. Dimana nilai t hitung variabel kualitas pelayanan sebesar 15.450.Kata Kunci: Kualitas Pelayanan Check-In Counter Kepuasan Penumpang maskapai Lion Air. AbstractThe purpose of this study was to determine the effect of check-in counterservice quality on Lion Air passenger satisfaction at Adi Soemarmo Airport, Solo. Byconsidering theaspectsof comfortand safetywhenusing air transportation. This study uses quantitative methods with data collection techniques usingquestionnaires selected using Non Probability Sampling and the research subjectsused are service users at Adi Soemarmo Airport Solo, totaling 100 people. Dataanalysis and hypothesis testing were carried out by IBM SPSS statistics 22 usingmultiple linear regressionanalysis. The results showed that Ha1 was accepted and Ha2 was rejected. It meansthat the variable of Check-In Counter Service Quality affects Lion Air Passenger Satisfaction at Adi Soemarmo International Airport Solo. Where the tcount value of the service quality variable is 15,450.Keyword: Quality of Service Check-In Counter Lion Air Passenger Satisfaction.
Pengaruh Kualitas Pelayanan Check-In Counter Terhadap Kepuasan Penumpang oleh PT. Gapura Angkasa di Bandar Udara Internasional Yogyakarta Eka Prayudhista; Ika Aminatuzzuhro
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2426

Abstract

AbstrakPenerbangan adalah satu diantara moda transportasi yang biayanya termasuk mahal. Pada penerbangan ada pula jasa yang disajikan pada para penumpang serta jika membicarakan tentang jasa maka tidak dapat terlepas dari pembahsan tentang pelayanan yang diberikan. Penelitian ini dilakukan untuk mengetahui pengaruh serta sebesar apa pengaruh tingkat kualitas pelayanan check-in counter yang diberikan pada kepuasan penumpang oleh PT. Gapura Angkasa di Bandar Udara Internasional Yogyakarta dengan menggunakan metode kuantitatif. Untuk teknik pengumpulan data peneliti menggunkan 100 responden yang pernah menggunakan jasa layanan check-in counter di Bandar Udara Internasional Yogyakarta yang kemudian hasil dari data yang didapatkan dilakukan pengolahan memakai aplikasi SPSS versi 22. Hasil penelitian ini yaitu dapat diketahui bahwa nilai yang diperoleh dari perbandingan antara variabel kualitas pelayanan (X) dengan variabel kepuasan penumpang (Y) dimana skor Thitung  2.149 > Ttabel 1.984 yang berarti ada pengaruh dari variabel kualitas pelayanan (X) terhadap variabel kepuasan penumpang (Y) senilai 78.2% dari kualitas pelayanan pada kepuasan penumpang yang melakukan check-in di Bandar Udara Internasional Yogyakarta.Kata Kunci: Check-in Counter, Kepuasan Penumpang, Kualitas Pelayanan AbstractAviation is one of the most expensive modes of transportation. In flights there are also services provided to passengers and when talking about services, it cannot be separated to discuss the services provided.This research was conducted to determine the effect and how much influence the level of service quality of the check-in counter provided on passenger satisfaction by PT. Gapura Angkasa at Yogyakarta International Airport using quantitative methods. For data collection techniques, researchers used 100 respondents who had used the check-in counter service at Yogyakarta International Airport, which then the results of the data obtained would be processed using the SPSS version 22 application.The results of the research are that it can be seen that the value obtained from the comparison between the service quality variable (X) and the passenger satisfaction variable (Y) where the Tcount is 2.149 > Ttable 1.984 which means that there is an influence of the service quality variable (X) on the passenger satisfaction variable (Y) is about  78.2% of the quality of service to the satisfaction of passengers who check-in at Yogyakarta International Airport.Keywords: Check-in Counter, Passenger Satisfaction, Service Quality
Analisis Work Instruction Cargo Handling Oleh PT Angkasa Pura Logistik Pada Masa Pandemi Covid-19 Di PT Angkasa Pura I Bandar Udara Internasional Surabaya Eka Prayudhista; Asti Ananda Putri
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2641

Abstract

AbstrakPenanganan kargo oleh PT Angkasa Pura Logistik pada masa pandemi Covid-19 tetap dilaksanakan dengan maksimal dengan isntruksi kerja yang berlaku. Penanganan kargo pada masa pandemi dan pada saat sebelum pandemic tentunya memiliki perbedaan dalam instruksi kerja dan penanganannya. Beberapa contoh peraturan tambahan yang diterapkan pada pandemi Covid-19 ini adalah seperti penyemprotan disinfektan terhadap barang yang ditangani serta pemakaian hand glove untuk petugas dan tentunya petugas yang menangani dalam keadaan sehat dan selalu menjaga kebersihan misalnya dengan tidak lupa selalu mencuci tangan sebelum atau sesudah penanganan, juga dipastikan petugas penanganan tersebut telah melakukan vaksin dalam rangka menjaga kesehatan baik terhadap diri sendiri maupun sekitar. Penelitian ini menggunakan metode kualitatif dengan metode pengambilan datanya berupa mewawancarai narasumber terkait dalam penerapan peraturan yang ditetapkan untuk penanganan kargo pada pandemi Covid-19.Kata Kunci : Work Instruction Cargo Handling, Penanganan kargo pada masa pandemi Covid-19.  AbstractCargo handling by PT Angkasa Pura Logistik during the Covid-19 pandemic is still carried out optimally with applicable work instructions. Cargo handling during the pandemic and at the time before the pandemic certainly has differences in work instructions and handling. Some examples of additional regulations applied to the Covid-19 pandemic are spraying disinfectants on the items handled and the use of hand gloves for officers and of course the officers who handle them are in good health and always maintain cleanliness, for example by not forgetting to always wash their hands before or after handling, It is also confirmed that the handling officer has vaccinated in order to maintain the health of both themselves and those around them. This study uses a qualitative method with the data collection method in the form of interviewing relevant sources in the application of regulations set for cargo handling during the Covid-19 pandemic.          Keywords: Work Instruction Cargo Handling, Cargo handling during the Covid-19 pandemic.
Pengaruh Brand Image dan Persepsi Harga Terhadap Minat Beli Konsumen pada Maskapai Lion Air di Bandar Udara Internasional Adi Soemarmo Ovan Yuli Sukmaraga; Eka Prayudhista
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.4041

Abstract

AbstrakMinat beli konsumen dapat terwujud melalui kesan dari perusahaan kepada penumpang baik dari segi brand image dan persepsi harga yang diberikan, salah satunya perusahaan maskapai penerbangan Lion Air. Tujuan dari penelitian ini adalah untuk mengetahui Pengaruh Brand Image Dan Persepsi Harga Terhadap Minat Beli Konsumen Pada Maskapai Lion Air Di Bandar Udara Internasional Adi Soemarmo. Penelitian ini menggunakan pendekatan kuantitatif. Untuk teknik pengampilan sampel pada penelitian ini menggunakan teknik purposive sampling. Teknik pengumpulan data pada penelitian ini menggunakan kuesioner dengan pengolahan data menggunakan program software SPSS 24,0. Metode analisis data yang digunakan yaitu uji validitas, uji realibilitas, uji normalitas, uji multikolinearitas, uji heteroskedastisitas, uji regresi linear berganda, uji t, uji F dan koefisien determinasi (R2). Hasil dalam penelitian ini menunjukan bahwa uji F hitung > F tabel, artinya terdapat pengaruh brand image dan persepsi harga terhadap minat beli konsumen pada maskapai penerbangan Lion Air di Bandar Udara Internasional Adi Soemarmo Surakarta. Dari hasil analisis regresi liniear berganda dapat diketahui variabel brand image dan persepsi harga berpengaruh positif dan signifikan terhadap minat beli konsumen. Dan hasil koefisien determinasi (R2) sebesar 0,470, artinya variabel brand image dan persepsi harga secara simultan terhadap minat beli konsumen sebesar 47%, sisanya 53% dipengaruhi variabel lain yang tidak diteliti oleh peneliti.Kata Kunci: Brand Image, Persepsi Harga, Minat Beli Konsumen AbstractConsumer buying interest can be realized through the impression from the company to passengers both in terms of brand image and perception of the price given, one of which is the airline company Lion Air. The purpose of this study was to determine the effect of brand image and price perception on consumer buying interest in Lion Air Airlines at Adi Soemarmo International Airport. This study uses a quantitative approach. For the sampling technique in this study using purposive sampling technique. The data collection technique in this study used a questionnaire with data processing using the SPSS 24.0 software program. The data analysis methods used are validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test, t test, F test and coefficient of determination (R2). The results in this study indicate that the calculated F test > F table, meaning that there is an influence of brand image and price perception on consumer buying interest on Lion Air airlines at Adi Soemarmo International Airport, Surakarta. From the results of multiple linear regression analysis, it can be seen that brand image and price perception variables have a positive and significant effect on consumer buying interest. And the result of the coefficient of determination (R2) is 0.470, meaning that the variable brand image and price perception simultaneously on consumer buying interest is 47%, the remaining 53% is influenced by other variables not examined by researchers.Keywords: Brand Image, Price Perception, Consumer Buying Interest
Co-Authors Aditya Dewantari Asti Ananda Putri Dendi Prabowo Saputro Dona Adelia Ika Aminatuzzuhro Inka Dwi Ayu Pratiwi Ovan Yuli Sukmaraga