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All Journal SemanTIK : Teknik Informasi Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jurnal Sistem Informasi dan Sistem Komputer
Ilin Sukma
STMIK Catur Sakti Kendari
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Other

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PEMBUATAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEBSITE PADA CV. PERDANA MOBIL KENDARI Icha Rahmawati; Ilin Sukma; Henny Henny
Simtek : jurnal sistem informasi dan teknik komputer Vol. 7 No. 2 (2022): Oktober 2022
Publisher : STMIK Catur Sakti Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51876/simtek.v7i2.157

Abstract

Abstrak Penelitian ini dimaksud untuk menerapkan konsep manajemen hubungan pelanggan atau customer relationship management (CRM) pada Perusahaan CV. PERDANA MOBIL KENDARI yang bergerak dalam bidang penyediaan jasa. Aplikasi ini menggunkan bahasa pemrograman PHP dan tahapan penelitian ini dimulai analisis masaalah, studi literatur, pengumpulan data, analisis system, pengujian, implementasi dan maintenance. Metode perancangan yang akan digunakan yaitu metode Unified Modelling Language (UML) yang terdiri dari use case diagram,sequence diagram, activity diagram dan class diagram. Pengujian yang dilakukan dengan metode pendekatan blackbox testing uji coba blackbox digunakan untuk mendemonstrasikan fungsi software yang dioperasikan. Dengan adanya sistem yang baru ini, pelanggan mendapatkan informasi mengenai kerusakan kendaraan, menyampaikan kritik, saran dan pesan kepada CV.Perdana Mobil Kendari
PENENTUAN KELAYAKAN PENERIMA KREDIT PADA PT. BANK SULTRA MENGGUNAKAN METODE FORWARD CHAINING DAN TECHNIQUE FOR ORDER PREFERENCE BY SIMILARITY TO IDEAL SOLUTION Made Aldiantara; Henny Henny; Ilin Sukma
Simtek : jurnal sistem informasi dan teknik komputer Vol. 11 No. 1 (2026): April 2026
Publisher : STMIK Catur Sakti Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51876/simtek.v11i1.1734

Abstract

To avoid the risk of delayed or non-performing loans, a company must analyze and verify the data of prospective debtors to ensure that it selects truly responsible individuals. Therefore, the author will develop a decision support system to assist in determining the eligibility of loan recipients. The methods used are the Forward Chaining method and the TOPSIS (Technique for Order Preference by similarity to Ideal Solution) method. In building this system, several user interface designs are involved, including: the login page interface design, the registration page interface design, the dashboard page interface design, the customer data page interface design, the add customer data page interface design, the criteria page interface design, the add criteria page interface design, the sub-criteria page interface design, the add sub-criteria data page interface design, the forward chaining rules page interface design, the add forward chaining rules page interface design, and the ranking page interface design. The results of this study are expected to help simplify the process of analyzing the profiles and documents of prospective debtors to determine their loan eligibility, and assist in decision-making for the selection of new loan applicants.  
Co-Authors Abhyanda N.A.A Gafrun, Gafrun Henny Henny Henny Henny Icha Rahmawati Irna Yunita Lana Andari Made Aldiantara Maruji Maruji Miryam Petrus Nilam Sari Nur Alam Sri Rejekiana Supriadi Sahibu Syafruddin Syarif