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Kajian Tentang Pengaruh Guest Comment Terhadap Perubahan KebijakanBanquet Manager di Hotel Grand Keisha Yogyakarta Fera Nurul Permatasari; Budi Purnomo; Denny Asmara
Jurnal Pariwisata Indonesia Vol 15 No 2 (2020): Jurnal Pariwisata Indonesia
Publisher : Sekolah Tinggi Pariwisata Sahid Surakarta

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Abstract

The purpose of this final project examines the effect of guest comments on changes in banquet policies. In writing this final project, used interviews, questionnaires, observation, literature study and documentation with qualitative descriptive analysis. The results of this study prove the influence of guest comments regarding changes in services, facilities, hotel conditions and security. This is based on the recapitulation of the percentage of information that the respondents answered "strongly agree" as much as 64%, "agree" 32% and doubt "4%" of the total 100%. The conclusion that can be drawn from the guest comments is very important as an evaluation material for changes in the banquet manager policy at the Grand Keisha Hotel Yogyakarta.
Co-Authors Budi Purnomo Denny Asmara