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Journal : Jurnal Riset dan Pengabdian Interdisipliner

Pembuatan Dan Implementasi Standar Operasional Prosedur Klaim Barang Di Led Turbo Mojokerto Permatasari, Anita
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Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jrpi.v2i2.31383

Abstract

 This study aims to analyze the role of Standard Operating Procedures (SOP) in the product claim process from customers to LED Turbo as an essential part of quality management systems and customer service. SOPs serve as written guidelines that ensure consistency and efficiency at every stage of the claim process, from complaint reception and verification to claim resolution. A well-structured SOP can minimize errors, improve service transparency, and strengthen customer trust in the company. The findings affirm that SOPs function not only as internal control tools but also as indicators of the company's commitment to customer satisfaction at LED Turbo.
Pendampingan Pencatatan Keuangan Sederhana Untuk Wirausaha Biji Delima Di Surabaya Permatasari, Anita; Yuniarsih, Nia
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Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jrpi.v2i4.35038

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in supporting the national economy, including in the traditional culinary sector such as biji delima (sago pearl dessert) businesses in Surabaya. Despite having promising market potential, most biji delima entrepreneurs lack an adequate financial recording system. This results in their inability to monitor cash flow, calculate profits and losses, and make effective business decisions. This community service activity aims to improve the financial literacy of biji delima entrepreneurs through training and assistance in simple financial recordkeeping. The method includes initial observation, material preparation, participatory training, individual mentoring, as well as pre-test and post-test evaluations. The results show significant improvements in financial recording practices: 80% of participants began recording daily cash flow, 70% separated personal and business finances, and 60% were able to prepare a simple profit and loss statement. This activity demonstrates that practical-based assistance can enhance the understanding and discipline of MSME actors in managing their business finances. The program is expected to be implemented sustainably and extended to other micro-enterprise sectors.
Pembuatan dan Implementasi Sistem Akuntansi Penjualan Mini Projie di LED Turbo Mojokerto Susilo, Cynthia Adelina; Permatasari, Anita
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Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jrpi.v2i1.30197

Abstract

With developments in automotive technology, headlamps also continue to experience innovation. Retrofit modification is a modification made to the lighting sector, whether motorbike or car, which is felt to be less bright by adding a projector (projie) or BiLED which is installed in the car's headlamp or foglamp, while the mini projector will generally be installed in the car grill. The purpose of this writing is to determine whether the sales accounting system and installation of the mini project on the grill are in accordance with the elements of the sales accounting system. The limitation of writing is that the author only examines the suitability of sales accounting elements and the installation of mini projects in car grills on Turbo LEDs in Mojokerto City, East Java. Implementation of mentoring activities is carried out in several stages. These stages are conducting a survey of the existing system, identifying the information needed, identifying system requirements and compiling a system analysis report. In conclusion, LED Turbo still uses a manual system, namely the transaction process still uses a manual system, daily recording is carried out in the cash sales accounting system in the shop it is still not optimal and simple, and there are no recordings in general journals and in terms of accounting records related to the sales accounting system, the accounting records are incomplete