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M - Nahar
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Economics, Econometrics & Finance

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The Influence Of Service Quality Toward Customers’ Loyalty With Customers’ Satisfaction As Intervening Variable At PT. Arindo Jaya Mandiri Anifa Fatma Zahriana; Achmad - Zaenuddin; M - Nahar
Admisi dan Bisnis Vol 21, No 2 (2020): JUNI 2020
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (75.055 KB) | DOI: 10.32497/ab.v21i2.1876

Abstract

This research is aimed to find out: (1) The influence of service quality toward customers’ loyalty at PT. Arindo Jaya Mandiri, (2) The influence of service quality toward customers’ satisfaction at PT. Arindo Jaya Mandiri, (3) The influence of customers’ satisfaction toward customers’ loyalty at PT. Arindo Jaya Mandiri, (4) The influence of service quality toward customers’ loyalty with customers’ satisfaction as intervening variable at PT. Arindo Jaya Mandiri. This research used a quantitative approach. The population of this research was the customers’ of PT. Arindo Jaya Mandiri with  purposive sampling the amount of 49 respondents. The result of this research was showed that: (1) service quality has positive significant influence toward customers’ loyalty which proven by the value of significance level 0,025<0,05; (2) service quality has positive significant influence toward customers’ satisfaction which proven by the value of significance level 0,000<0,05; (3) customers’ satisfaction has positive significant toward customers’ loyalty which proven by the value of significance level 0,004<0,05; (4) service quality has positive insignificant influence toward customers’ loyalty with customers’ satisfaction as intervening variable which proven by intervening coefficients value of 0,206  was less than direct influence coefficients value of 0,264
The Effect of Process Innovation, Product Innovation, and Technology on Operational Performance at PT Pagilaran UP Pagilaran Batang, Central Java Rahma - Ulfa; Dody - Setyadi; M - Nahar
Admisi dan Bisnis Vol 22, No 3 (2021): OKTOBER 2021
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v22i3.3233

Abstract

This study aims to find out the influence variables of process innovation, product innovation, and technology for operational performance at PT Pagilaran UP Pagilaran. The data analysis technique used multiple regression as technique analysis. The data collection methode in this study used are observation, questionnaires, and documentation. From this analysis it can be concluded that process innovation, product innovation, and technology have a positive effect on operational performance. The results of the t-test and f-test in this study indicate that process innovation, product innovation, and technology have a significant effect on operational performance. Furthermore, based on the results of the descriptive analysis of process innovation, product innovation, technology, and operational performance, the criteria for a high index value mean that the variables have been carried out well by PT Pagilaran UP Pagilaran Batang
Co-Authors Achmad Zaenuddin Anifa Fatma Zahriana Dody - Setyadi Rahma - Ulfa