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All Journal Jurnal Ilmu Administrasi Negara (JUAN) Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah
Yudi Muhtadi
Universitas Islam Syekh Yusuf Tangerang
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Inovasi Sektor Publik Dalam Pelayanan Kesehatan Pada Unit Poliklinik Kementrian Sekretariat Negara: Studi Kasus Pada Layanan Aplikasi Chatdoc Wijoyo Hartono; Ahmad Murodi; Yudi Muhtadi
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 2 (2023): Birokrasi dan Pemerintahan di Daerah 11
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i2.28348

Abstract

The purpose of this research is to find out the procedures for health services at the Ministry of State Secretariat Polyclinic, find out what are the obstacles in the Ministry of State Secretariat health services and what efforts are being made to overcome these obstacles. The theory used in this study is the theory of five attributes of health care innovation according to Rogers, namely relative advantage, compatibility, complexity, triability, and observability with qualitative methods. Data collection techniques in this study used observation, interviews, and documentation. The results show that health services at the Ministry of State Secretariat using the chatdoc application have good service because with this chatdoc application employees can consult general practitioners and dentists easily and practically, however, there are still some deficiencies, namely the lack of information on laboratory results. still via cellphone or employees come directly to the polyclinic. This chatdoc application continues to provide convenience and comfort for employees at the ministry of state secretariat as much as possible by continuing to update it to add the features needed by employees, doctors and nurses at the ministry of state secretariat.
Community Participation in the Belitung Aspiration and Complaint Channel (BESADU) Program in Realizing Smart Governance in West Belitung Regency Sarifah Isnaini; Ahmad Murodi; Yudi Muhtadi
Jurnal Ilmu Administrasi Negara (JUAN) Vol 13 No 2 (2025): November, 2025
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v13i2.6354

Abstract

Community participation plays a vital role in determining the success of government programs and development planning, particularly in regions implementing smart city policies such as West Belitung Regency. Smart Governance, as one of the main dimensions of Smart City, aims to enhance the quality, transparency, and efficiency of public administration. This study focuses on the Belitung Aspiration and Complaint Channel (BESADU) Program an innovative initiative designed by the Regent and Deputy Regent of West Belitung to collect and respond to public aspirations and complaints regarding public services, bureaucratic management, and policy implementation. The objective of this study is to analyze the level and form of community participation in the BESADU program as an effort to realize Smart Governance. Using a qualitative descriptive method, data were collected through interviews, observation, documentation, and triangulation of data sources involving ten community respondents. The results indicate that community participation in the BESADU program is reflected in four indicators: intensive communication, conducive socio-economic-political-cultural climate, opportunities for participation, and freedom of creativity and initiative. The findings show that while the program has improved public service responsiveness and citizen engagement, there remain challenges such as the lack of system integration in complaint monitoring and uneven follow-up by local government units. The study concludes that by utilizing technology and fostering direct and digital-based socialization, the BESADU program has contributed significantly to building a transparent, responsive, and collaborative governance system aligned with the principles of Smart Governance in West Belitung Regency.
Co-Authors Ahmad Murodi Sarifah Isnaini Wijoyo Hartono