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All Journal Jurnal Teknik ITS Pena Justisia: Media Komunikasi dan Kajian Hukum
Arifin Gustian Pramoko
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Engineering Law, Crime, Criminology & Criminal Justice

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Studi Perancangan Trash-Skimmer Boat di Perairan Teluk Jakarta Arifin Gustian Pramoko; Hesty Anita Kurniawati
Jurnal Teknik ITS Vol 2, No 1 (2013)
Publisher : Direktorat Riset dan Pengabdian Masyarakat (DRPM), ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (584.076 KB) | DOI: 10.12962/j23373539.v2i1.2481

Abstract

Tidak tertanganinya sampah yang setiap hari memenuhi perairan Teluk Jakarta menjadi latar belakang dari dilakukannya studi ini. Penelitian ini bertujuan menghasilkan sebuah desain kapal kerja pengumpul sampah yang tersebar di perairan laut khususnya perairan Teluk Jakarta dengan luas area 285 km2. Proses desain diawali dengan penentuan ukuran utama menggunakan metode optimasi, lalu peralatan geladak dan kapasitas muatan ditentukan dengan metode design layout. Konfigurasi peralatan geladak dan sistem bongkar-muat dibuat berdasarkan kebutuhan dan jumlah sampah yang terdapat di Teluk Jakarta. Dengan mengasumsikan bahwa luasan wilayah yang ditinjau sebagai rute yang harus ditempuh kapal, maka didapatkan jumlah kapal dalam armada agar semua sampah terapung dapat terangkut. Desain yang optimum didapatkan melalui metode optimasi dengan variabel, parameter, dan constraints yang telah ditentukan. Yakni berukuran L = 12,497 m, B = 6 m, H = 2 m, T = 1,124 m. Selanjutnya dari ukuran utama yang diperoleh ini dibuat linesplan dan general arrangements sesuai dengan konfigurasi peralatan bongkar muatnya.
Analysis of Classification Society Service Quality Impact on Customer Loyalty Through Co-Creation, Co-Production in Shipbuilding Projects Arifin Gustian Pramoko; Eric Harianto, Eric Harianto
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i1.6055

Abstract

This study investigates the impact of classification societies on customer loyalty in Indonesia's shipbuilding industry, focusing on service quality, co-creation, and co-production. Classification societies establish and enforce technical standards for ship design, construction, and operation. The research evaluates how service quality influences customer loyalty, mediated by co-creation and co-production. A quantitative approach was applied, collecting data from 200 customers of PT. Biro Klasifikasi Indonesia (BKI) and analyzing it using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate a significant positive relationship between service quality and customer loyalty, with co-production exerting a stronger influence than co-creation. The study underscores the importance of effective collaboration and high-quality services in fostering trust and satisfaction. It offers valuable insights for classification societies to enhance strategies, particularly in providing responsive and reliable services.
Co-Authors Eric Harianto Hesty Anita Kurniawati