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All Journal Tech-E Journal of Applied Computer Science and Technology (JACOST) Algor
Alexius Hendra Gunawan
Universitas Buddhi Dharma
Computer Science & IT

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Journal : Tech-E

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Design and Build Customer Complain Applications for Mobile Based MVVM Architecture Method Alexius Hendra Gunawan; Andri Wijaya; Dellih Wijaya
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (721.798 KB) | DOI: 10.31253/te.v3i2.297

Abstract

Abstract PT. DhanaJaya BogaIndo has more than twenty restaurants spread across Jakarta, Surabaya and Australia. At present complaints regarding services and food served are still being done by providing limited criticism and suggestions during operational hours, so employees in the service section always record complaints and suggestions from customers who come to restaurants are accommodated, then convey related to food, service and the environment dirty one. related to customer complaints. Information on customer complaints can be received directly by management, so actions can be taken quickly.
Information of System Monitoring by Network Oparation Center Amat Basri; Alexius Hendra Gunawan
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.533

Abstract

Network Operation Central (NOC), an Enterprise Service Division which functions to carry out monitoring and supervision activities of Telkom network equipment located at Plaza Indonesia. Customer satisfaction is the basis and goal that is always hoped for by customers, by carrying out maintenance activities of network devices, and carrying out solutions when problems occur in customers are expected to be an efficient and effective service quality standard. This study wants to know that the construction of a monitoring system for NOC work activities can improve service quality. The quality of this system can be measured using the ISO9126 model, by adapting four characteristics of software quality: functionality, reliability, usability, and efficiency. The system development model uses the Rapid Application Development (RAD) and Joint Application Development (JAD) models. Researchers will analyze and design the system using the Unified Model Language (UML), then by coding with PHP programming and MySQL databases, and data collection using a questionnaire, and system testing using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (80%), reliability (79%), usability 86%), and efficiency (79%). Overall the result was 81% (good).
Co-Authors Amat Basri Andri Wijaya Dede Kurniawan Dellih Wijaya Lily Damayanti Muhammad Reza Ilham Samuel Ryon Elkana Suwitno Suwitno Tugiman Verri Kuswanto