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All Journal Kontigensi: Jurnal Ilmiah Manajemen Universal Journal of Science and Technology
Judijanto Judijanto
Sekolah Staf Dan Komando Angkatan Laut
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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Perception Analysis of Service Quality IT Operation Study Case Of PT XYZ Oyu Mulia Sukmana; Judijanto Judijanto; Adithya Sudiarno
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 1 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i1.158

Abstract

Customer satisfaction of IT service delivered by PT XYZ has become essential. Attention to develop an adequate level of customer satisfaction index in Oil and Gas Company and also to assist ICT management for continous improvement of strategy and action to meet Stakeholders needs. Using quantitative research and method Servqual questionair within five (5) variable known as Tangible, Reability, Responsiveness, Assurance and Empathy to analyze Perception an Expectation from IT Users. The result of data processing assisted with SPSS 22 to validate test and reliability of the data. Based on the research result, was obtained average value Servqual Score of Gap 5 is -0.012 on varible Assurance, which means consumers are not satisfed with the exiting service by ICT Department. In Variable of Assurance, concluded that courtesy has the highest score represent of the statement "personnel in PT XYZ consistently courteous with the users". While security has the lowest score represent of the statement "users in PT XYZ feel safe in using ICT services" in Servqual Questionair. Therefore The need for feel secure and comfort for IT Users become high consideration of ICT Department to improve its service quality in the company of PT XYZ.
Analisis Ancaman Penyelundupan Uang (Bulk-cash Smuggling) dengan Metode SWOT Andita Anton Subrata; Judijanto Judijanto; Christian Lumban Tobing
UJoST- Universal Journal of Science and Technology Vol. 2 No. 2 (2023): September 2023
Publisher : Faculty of Science and Technology University of Pramita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11111/ujost.v2i2.127

Abstract

- Bulk-cash smuggling is the act of hiding a currency or monetary instrument with the intent to circumvent reporting requirements, through the transportation, transfer, or attempted transportation or transfer of currency or monetary instruments from one country to another. According to Law Number 8 of 2010 concerning the Prevention and Eradication of Money Laundering, it is stated that money smuggling is one part of money laundering crimes. In its development, cash smuggling, which was originally a stage of money laundering activities, has now become a form of transnational crime. Criminals generally use transportation media such as commercial and private aircraft, ships and transport vehicles and pedestrians to cross borders between countries. This research uses a qualitative method approach with SWOT analysis tools. Data collection comes from literature studies in the form of books, journals and other sources of information. The results showed that to overcome the problem of money smuggling can be done through efforts: increasing the presence of defense equipment of each stakeholder in border areas, increasing the degree of operation of each stakeholder independently and integrated to prevent money smuggling crimes and increasing the ability and professionalism of security forces in facing the threat of money smuggling.
Co-Authors Adithya Sudiarno Andita Anton Subrata Christian Lumban Tobing Oyu Mulia Sukmana