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Rizky Faramita
Bandung Institute of Technology
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering

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E-commerce Design Interaction with Voice User Interface using User-centered Design Approach Rizky Faramita; Dessi Puji Lestari; Ginar Santika Niwanputri
IJNMT (International Journal of New Media Technology) Vol 6 No 2 (2019): IJNMT (International Journal of New Media Technology)
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (665.318 KB) | DOI: 10.31937/ijnmt.v6i2.1451

Abstract

The rapid expansion of e-commerce has encouraged many platforms to serve their consumers better, including by providing state-of-the-art user interaction. Voice user interface is integrated in the e-commerce in order to allow users doing multitask while having handful activities and simplify features whose discoverability is low. The interface is designed using user-centered design approach, specifically ISO 9241-210:2010 methodology. In addition, the interface is verified by usability testing conducted in three iterations for two personas. Verification process of the design shows that high-fidelity prototype is 83.0% helpful and 70.0% effective.
Co-Authors Dessi Puji Lestari Ginar Santika Niwanputri