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All Journal Jurnal Ilmiah Administratie International Journal of Health, Economics, and Social Sciences (IJHESS)
Yunruth Marande
Program Studi Aministrasi Publik, FISIP Universitas Sintuwu Maroso
Economics, Econometrics & Finance Public Health Social Sciences

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Kualitas Pelayanan Publik di Kantor Kelurahan Gebangrejo Kecamatan Poso Kota Kabupaten Poso Yunruth Marande
Jurnal Ilmiah Administratie Vol 8, No 1 (2017): Jurnal Ilmiah Administratie Vol. 8 No. 1 Edisi Maret 2017
Publisher : Jurnal Ilmiah Administratie

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (214.782 KB)

Abstract

Tujuan penelitian adalah untuk mengetahui Kualitas Pelayanan Publik Di Kantor Kelurhan Gebangrejo Kecamatan Poso Kota Kabupaten Poso dan untuk mengetahui faktor-faktor yang mempengaruhi Kualitas Pelayanan Publik Di Kantor Kelurhan Gebangrejo Kecamatan Poso Kota Kabupaten Poso. Data di analisis secara kualitatif deskriptif untuk memberikan gambarkan mengenai permasalahan penelitian. Dalam pengumpulan data, metode yang dipakai adalah observasi, wawancara, dan melalui kuisioner. Hasil penelitian mengenai 5 indikator yang ada pada kualitas pelayanan publik pada Kantor Gebangrejo Kecamatan Poso Kota Kabupaten Poso adalah Bukti fisik (tangibles), Keandalan (reliability), Daya tanggap (responsiveness), Jaminan (assurance), Perhatian (empathy). Selain itu yang menjadi faktor- faktor yang mempengaruhi Kualitas Pelayanan Publik Di Kantor Kelurahan Gebangrejo Kecamatan Poso Kota Kabupaten Poso adalah Sumber daya manusia dan kedisiplinan petugas pelayanan. Berdasarkan hasil penelitian dapat disimpulkan bahwa kualitas pelayanan publik di Kantor Kelurahan Gebangrejo Kecamatan Poso Kabupaten Poso belum optimal dalam memberikan pelayanan kepada masyararakat karena masih terdapat pelayanan yang masih kurang baik sehingga masih perlu ditingkatkan.
Analysis of the Role of Stakeholders in Policy Handling Radicalism in Poso District Galip Lahada; Yunruth H. Marande; Roma Tressa
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 4: October 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i4.4222

Abstract

This research aims to analyze the roles and relationships between stakeholders in policies to prevent radicalism in Poso district. The actors involved in the counter-radicalism policy in Poso Regency consist of state actors such as BNPT RI, Poso Regent, Poso Kesbangpol, Poso Ministry of Religion, Kodim 1307/ Poso, Poso Police/Densus 88, as well as non-state actors consisting of the Poso FKUB, academic and former terrorist convict. The results of the research show that the counter-radicalization policy in Poso Regency is top-down in nature where state actors have a very strong influence in counter-radicalization decision making in Poso Regency, this is proven by the issuance of Poso Regent's Decree Number 188.45/0474/2021 concerning the Formation of an Integrated Handling Team Poso District Level Social Conflict in 2021 to implement the Poso District Integrated Action Plan for Handling Social Conflict in the Region in 2020-2022, where all policy formulators are government actors in Poso.
Co-Authors Lahada, Galip Tressa, Roma