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All Journal The Asia Pacific Journal Of Management Studies Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Wildan, Wildan
STIE La Tansa Mashiro
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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BUDAYA PERUSAHAAN DAN KINERJA KARYAWAN TRANSPORTASI UDARA Lira Agusinta; Cecep Pahrudin; Wildan Wildan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 4, No 2 (2017): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v4i2.97

Abstract

This study examines the influence of corporate culture on the performance of airline employees in Jakarta. These four dimensions of Hofstede culture as a means of measuring performance use airline employees in Jakarta as respondents. This research is integrates the influence of Hofstede cultural dimension on performance. The results showed that Hofstede cultural dimension has a direct positive effect on performance.
PENGARUH KOMITMEN ORGANISASI DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI DINAS KESEHATAN KABUPATEN LEBAK Wildan Wildan; Ridho Rahmatullah
The Asia Pacific Journal Of Management Studies Vol 7 No 2 (2020)
Publisher : Universitas La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/.v7i2.459

Abstract

This study aims to examine the effect of organizational commitment and organizational climate on employee performance. The sampling technique used was saturated sampling with 72 respondents consisting of Lebak District Health Office Staff. Data collection is done by using a questionnaire to obtain data. Development of instruments through a variable indicator framework and testing instruments, as well as testing reliability and validity. The results showed that: (1) organizational commitment had a positive and significant direct effect on employee performance, (2) organizational climate had a positive and significant effect on employee performance and (3) organizational commitment had a positive and significant effect on organizational climate.
PENGARUH KECERDASAN EMOSIONAL DAN EFIKASI DIRI TERHADAP ACTIVE COPING DI PT. AUTO HONDA RANGKASBITUNG Wildan Wildan; Andhika Oktaviani Putri
The Asia Pacific Journal Of Management Studies Vol 5 No 2 (2018)
Publisher : Universitas La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/.v5i2.313

Abstract

Purpose-This study seeks to draw on the theories of personality to investigate antecedents and outcomes of consumer coping in instances of service failure. Specifically, the authors focus on the effects of emotional intelligence and self-efficacy on three coping strategies – active, expressive, and denial. The authors further investigate the effects of coping strategies on consumer intention to complainDesign/methodology/approach – An online panel of 51 respondents representative of the Australian population participated in this study. Structural equation modelling was used to analyze data and test hypothesized relationships.Findings – Emotional intelligence has a positive association with active and expressive coping strategies but a negative relationship with denial. Expressive coping leads to greater complaining, whereas denial decreases it. Furthermore, consumer self-efficacy mediates the relationship between emotional intelligence and Active Coping strategy. In contrast, the effect of self-efficacy on expressive strategy is negative.Research limitations/implications – This study is the first step in investigating relationships between consumer emotional intelligence, self-efficacy and coping. The authors also investigate which coping strategies facilitate or hinder consumers’ decisions to complain. Future research should extend the model to incorporate service provider responses to gain a better understanding of the customer coping process in service failures.Originality/value – The paper contributes to the theory of consumer coping by bridging the current research gap and focusing on antecedents and outcomes of coping. This study advances knowledge of consumer coping by examining consumer emotional intelligence and self-efficacy as antecedents of coping strategies. Complaining behaviour is examined as an extension of coping strategies.
Co-Authors Agusinta, Lira Andhika Oktaviani Putri Cecep Pahrudin Ridho Rahmatullah