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All Journal International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) Bima Nursing Journal
Mujiburrahman Mujiburrahman
Akademi Kebidanan Harapan Bunda Bima
Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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MANAGEMENT OF PUBLIC PERCEPTIONS IN IMPROVING THE QUALITY OF HEALTH SERVICES AT THE LAMBU DISTRICT HEALTH SERVICE, BIMA DISTRICT Nurbaety; Mujiburrahman
International Journal of Global Accounting, Management, Education, and Entrepreneurship Vol. 2 No. 1 (2021): International Journal of Global Accounting, Management, Education, and Entrepre
Publisher : Sekolah tinggi ilmu ekonomi pemuda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48024/ijgame2.v2i1.45

Abstract

Abstract The purpose of this study is to determine the public's perception of enjoying health services, then this type of research is a quantitative method with a descriptive analysis approach. In determining the population and samples, the quota sampling technique was used by determining the number of respondents based on the quota sample set as many as 30 people who were taken by accident. The results of the research are that the current health service at the Lambu Health Center is basically a national task that is the responsibility of the government, both at the central, regional and sub-district levels to the village/village. In order to carry out the function of health services to the community at the sub-district level, health workers at the Lambu Health Center have done well. Furthermore, the conclusion is the public perception of health services at the community health center in the Lambu sub-district based on the answers from respondents who answered very well 30.00% then respondents who answered well 65.00% then respondents who answered quite well 5.00% and respondents who answered no good 0.00%. Related to services, of course, it has advantages and disadvantages which lie in the willingness to provide assistance to the community without being asked to be corrected, even though the weaknesses referred to are not solely based on health workers. Keywords: management, perception, service quality, health.
Analisis Komunikasi dan Sumberdaya dalam Implementasi Kebijakan Kapitasi Berbasis Komitmen Pelayanan Badan Penyelenggara Jaminan Sosial (KBK-BPJS) Mujiburrahman Mujiburrahman; Arif Sofyandi
Bima Nursing Journal Vol 2, No 2 (2021): Mei
Publisher : Poltekkes Kemenkes Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.024 KB) | DOI: 10.32807/bnj.v2i2.711

Abstract

Dalam meningkatkan mutu pelayanan primer di Fasilitas Kesehatan Tingkat Pertama (FKTP), Kementerian Kesehatan dan Badan Penyelenggara Jaminan Sosial (BPJS)Kesehatan telah berkomitmen bahwa sekarang telah diberlakukan pembayaran kapitasi berbasis pemenuhan komitmen pelayanan (KBK). Tujuan dari aktualisasi KBK adalah sebagai indikator kinerja yang berdampak pada hasil berdasarkan pemenuhan komitmen pelayanan atau kinerja FKTP. Penelitian ini bertujuan untuk menganalisis komunikasi dan sumber daya dalam implementasi kebijakan kapitasi berbasis pemenuhan komitmen pelajanan BPJS Kesehatan. Penelitian ini menggunakan metode kualitatif. Jumlah informan utama sebanyak 4 orang  ialah, 2 orang pimpinan dinas kesehatan dan 2 orang pimpinan BPJS Kesehatan. Informan triangulasi sebanyak 10 orang, 4 orang kepala klinik pratama, 4 orang kepala dokter praktek mandiri dan 2 orang kepala puskesmas. Data dikumpulkan dengan cara wawancara mendalam (Indepth Interviev),observasi (observation) dan dokumentasi (documentation). Jenis data  yang dikumpulkan dalam penelitian ini adalah data primer dan sekunder. Pengolahan dan analisis data menggunakan isi. Kemudian, uji keabsahan data dalam penelitian ini adalah uji credibility, (validity internal), transferability (validitas eksternal), dependability (reabilitas) dan confirmability (obyektivitas). Hasil penelitian ini menunjukkan bahwa komunikasi antara organisasi belum maksimal dan sumberdaya manusia sudah cukup
Co-Authors Arif Sofyandi Nurbaety, Nurbaety