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All Journal Almana : Jurnal Manajemen dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR)
Sri Hartono
Universitas Islam Batik Surakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Easy, Quality of Service, and Timeliness of Delivery to Customer Satisfaction Faizal Ridho; Sri Hartono; Istiqomah Istiqomah
Almana : Jurnal Manajemen dan Bisnis Vol 5 No 2 (2021): August
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (184.089 KB) | DOI: 10.36555/almana.v5i2.1552

Abstract

The Internet makes it easy for users to trade with people. This is what causes many companies to compete to create quality online services or e-commerce services that consumers can trust to simplify and add value to the products they offer so that they can be cheaper and more efficient. The purpose of this study was to determine the effect of easy, service quality, and timeliness of delivery on customer satisfaction in online shopping store users of the Surakarta UNIBA student application. This research is quantitative descriptive. The population in this study were the users of the online shopping store, Surakarta, UNIBA students, totaling 911 students. The sample uses 10% of the total population and the results are 91.1 students and then rounded up to 100 students. Easy, Quality of Service and Timeliness of Delivery have a simultaneous and significant effect on Customer Satisfaction in the online shopping application Tokopedia. Based on the t-test, Easy has a positive and significant effect on Customer Satisfaction in the Tokopedia online shopping application. Service Quality has a positive and significant effect on Customer Satisfaction in the online shopping application Tokopedia. Timeliness of Delivery has a positive and significant effect on Customer Satisfaction in the online shopping application Tokopedia.
FACTORS ANALYSIS OF THE INFLUENCE OF DELAY IN DELIVERY OF EXPORT PRODUCTS AT PT BATIK DANAR HADI SURAKARTA Jeremy Ritoni Alfajri; Sri Hartono; Sarsono Sarsono
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 4 (2021): IJEBAR : Vol. 05, Issue 04, December 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i4.2849

Abstract

One form of delivery of goods or delivery for companies apart from distributing their own production can also receive orders from other companies, as consumers of delivery of their export goods. Of course, all consumers will definitely choose the best service in handling their goods (shipment) until the delivery process or reaching the consignee. The formulation of the problem in the research, namely what factors affect the delay in the delivery of export products at PT. Batik Danar Hadi Surakarta? The research objectives are: 1) To determine the effect of product distribution channels on delays in the delivery of export products at PT. Batik Danar Hadi Surakarta, and 2) Describe the distribution channel of export product delivery at PT. Batik Danar Hadi Surakarta. This type of descriptive exploratory research with quantitative analytical approach is used to determine the causal relationship between two or more variables in an observational way. The population is the export customers of the company PT. Batik Danar Hadi Surakarta with a sample of 100 customers by simple random sampling. The data analysis technique used multiple linear regression, F test, t test, and coefficient of determination. The results of the study show 1) There is an influence of distribution channels on the delay in the delivery of export products of PT. Danar Hadi Batik in Surakarta. 2) There is an influence of the transportation system on the delay in the delivery of export products of PT. Danar Hadi Batik in Surakarta. Keywords: Delivery, Distribution Channel, Transportation System.
Co-Authors Faizal Ridho Istiqomah Istiqomah Jeremy Ritoni Alfajri Sarsono Sarsono