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All Journal Jurnal Ilmiah Ekonomi Islam al-Uqud : Journal of Islamic Economics JURNAL SCHEMATA : Pascasarjana UIN Mataram Journal of Islamic Monetary Economics and Finance The International Journal of Business Review (The Jobs Review) Jurnal Edukasi (Ekonomi, Pendidikan dan Akuntansi) Review of Islamic Economics and Finance Jurnal Wahana Pendidikan TSARWATICA (Islamic Economic, Accounting, and Management Journal) Syari'ah Economics Sosio-Didaktika: Social Science Education Journal Journal Of Islamic Social Finance Management Iqtisad : Journal of Islamic Economic and Civilization
Adirestuty, Fitranty
Universitas Pendidikan Indonesia
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Journal of Islamic Monetary Economics and Finance

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CUSTOMER-PERCEIVED VALUE IN CREATING CUSTOMER SATISFACTION AND REVISIT INTENTION IN SHARIA HOTELS Fitranty Adirestuty
Journal of Islamic Monetary Economics and Finance Vol 5 No 2 (2019)
Publisher : Bank Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (627.364 KB) | DOI: 10.21098/jimf.v5i2.1067

Abstract

The purpose of this study was to identify the relationship between Islamic service quality, Muslim Customer Perceived Value (MCPV), customer satisfaction, and revisit intention on sharia hotels in Bandung. A systematic random sampling was used to draw sample of 255 customers. The hotel includes Orange Home Sharia, Sharia Narapati Hotel, Cottage Daarul Jannah, Daarul Mutmainah, and MQ Guest House. This research used Structural Equation Modeling to measure the variables of service quality (Gayatri, 2013) and Muslims Customer Perceived Value (MCPV) (Eid and Gohary, 2015) to measure the perceived value variables. Eleven hypotheses were developed and tested using a sample of 255 Muslim tourists. Exploratory and confirmatory factor analysis was used to test the validity of the measures, while the structural equation modeling in hypotheses testing. The strength of the relationship between the constructs indicates that features of the suggested MCPV model are crucial to achieving Muslim customer retention in the tourism industry. Findings also suggest that the availability of the suggested Islamic attributes value, along with conventional value dimensions, could satisfy Muslim tourists when they buy a tourism package
Co-Authors Al Adawiyah, Rumaisah Azizah Azizah Al Adawiyah, Rumaisah Chazanah , Indah Nur Deni Iskandar Elis Mediawati, Elis Eri Wirandana Firmansyah , Egi Arvian Gunawan, Noviandra Hilda Monoarfa Ibadurrohman Siddiq Imam Rizki Fauzi Juliana Juliana Juliana Juliana Kiki Hardiansyah Kodri Kodri, Kodri M. Sholahuddin Mery Mary Muhammad Askha Refsanjani Muhammad Irsyad, Syaiful Neti Budiwati Nur Chazanah, Indah Rini Irnawati Ririn Tri Ratnasari Salma Khairun Nisa Tia Yuliawati Wirandana, Eri Yani Mulyani Yera Ichsana