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All Journal Gadjah Mada International Journal of Business
Jofi Puspa
Faculty of Agricultural Sciences, Nutrition Sciences and Environment Management, Justus-Liebig University
Economics, Econometrics & Finance

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Psychological Factors and Reference Potential of Market Mavens Puspa, Jofi
Gadjah Mada International Journal of Business Vol 11, No 3 (2009): September - December
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

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Abstract

The function of a market maven in the information transfer processes is apparently related to one’s psychological states such as inherent knowledge and involvement level. Understanding reference potential of mavens seems to be relevant to comprehend the implicit value of a maven in the communication process. This study shows that (1) apparently, maven groups can be clearly distinguished from a non-maven group on the basis on inherent personal knowledge level and involvement level; (2) market mavens have a high reference potential which confirmed their function in WOM-information.
Market Mavenism: Its Contribution in Building Consumer’s Trust Puspa, Jofi; Rahardja, Conny Tjandra
Gadjah Mada International Journal of Business Vol 11, No 1 (2009): January - April
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

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Abstract

In globalization era, firms have to deal with multifaceted challenges. Dynamic changes in consumers’ demands and desires, technology, and new knowledge and innovative movement of competitors are some examples of the important tasks to be managed in order to be able to survive in the market. The role of communications and the presence of market maven cannot be ignored because both are salient elements for establishing a firm’s marketing strategy. Market maven has been well defined and studied. However, the participation of market maven in improving a consumer’s knowledge and trust in certain object is unclear. Therefore, this study aims to: (1) investigate the role of inherent personal knowledge in affecting trust, (2) investigate as to whether mavens play a role in improving a recipient’s knowledge level and trust. The authors conducted a study that involved a total of 134 students as respondents. The correlation between subjective knowledge and trust attains a medium level, while objective knowledge is related to trust at a very low level. Trust in the low maven group is the lowest compared to that in medium and high mavens. This study indicates that there are different results in terms of effects of information provided by three different maven groups.
Co-Authors Conny Tjandra Rahardja