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O Sianipar
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Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Neuroscience

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KEPUASAN PELANGGAN INTERNAL Rosni Faika; O Sianipar
INDONESIAN JOURNAL OF CLINICAL PATHOLOGY AND MEDICAL LABORATORY Vol 14, No 1 (2007)
Publisher : Indonesian Association of Clinical Pathologist and Medical laboratory

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24293/ijcpml.v14i1.925

Abstract

Customer satisfaction survey is one of efforts of continuously quality improvement of care and also can be used to maintain customers that already utilize available services. Efforts of corrective action should be done based on result of this survey. The objective of this surveyis to assess desired-service and reality of the service undergone by internal customer and to improve quality of service of laboratorymedicine in Clinical Laboratory of Dr. Sardjito Hospital, Yogyakarta. This is cross sectional customer satisfaction survey. Subject of thissurvey are 23 doctors work in Dr Sardjito Hospital. Data collected by questionnaire that contain 18 items about desired-service andreality of service undergone by internal customer from service given by Clinical Laboratory of Dr. Sardjito Hospital. Respondents assessdesired-service and reality of service using Likert scale. The obtained data are analyzed by Cartesius diagram. Result of the survey showsthat average concordant between desired-service and reality of service is 85.5%. Main priority corrective action to improve quality ofservice are: 1) readiness of registry staff; 2) easiness of registration procedure; 3) skill of laboratory staff in explaining and recordingtest parameter; 4) service of cito service; 5) 24 hours laboratory service and 6) timely laboratory test.
sUrVEI tUrN ArOUND tIME PADA PELAYANAN LABORATORIUM Linda Rosita; O Sianipar
INDONESIAN JOURNAL OF CLINICAL PATHOLOGY AND MEDICAL LABORATORY Vol 13, No 3 (2007)
Publisher : Indonesian Association of Clinical Pathologist and Medical laboratory

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24293/ijcpml.v13i3.916

Abstract

Turn Around Time (TAT) is time analysis check the laboratory started by since acceptance sampel still result and inclusive of result which have validated marked with the signature of laboratory doctor. TAT represents the important shares from medical service promisedTAT represents the important shares from medical service promised by laboratory party. Evaluate the TAT started from analysis to equipment of admission filling of request form of inspection laboratory.Evaluate the stuffing of request form met from the condition of sampel and telephone number which can be contacted nothing that filled. sampel and telephone number which can be contacted nothing that filled. and telephone number which can be contacted nothing that filled. TAT of better outpatient from at TAT of at patients take care. The monitoring of TAT shall have the character of the continue and ableThe monitoring of TAT shall have the character of the continue and able to give the feed back so that quality of good laboratory service progressively.
Co-Authors Linda Rosita Rosni Faika