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All Journal Ilomata International Journal of Management Ilomata International Journal of Management Jurnal Ilmu Administrasi Publik
Dedy Kusna Utama
Institut Ilmu Sosial Dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Social Sciences

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Journal : Jurnal Ilmu Administrasi Publik

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Analisis Responsivitas Pelayanan Publik Di Rumah Tahanan Negara Kelas I Cabang Rumah Tahanan Komisi Pemberantasan Korupsi Elma Nurjanah; Dedy Kusna Utama
Jurnal Ilmu Administrasi Publik Vol 1, No 5: September 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v1i5.2868

Abstract

The Corruption Eradication Commission (KPK) is a government institution that specifically has a role in eradicating corruption. Not only that, KPK has also a Detention Center (Rutan) as a place for public servants to serve corruption prisoners. The role of KPK in providing service responsiveness to prisoners is very important because the  slow  service  responsiveness  will  have  an  impact  on  several prisoners'  rights  which  are  regulated  in  the  law.  This  study  has objective to determine and explain the responsiveness of public services in the First Class State Detention Center, the Corruption Eradication Commission's State Detention Center. The method used in this research is descriptive qualitative using Zeithml theory, namely to determine the attitude and communication of service providers, speed of service, accuracy of service, accuracy in serving, timeliness of service, and the response of service providers to complaints of prisoners that affect the responsiveness of public services. against prisoners. The results of the study indicate that the responsiveness of public services has not been carried out optimally because several obstacles are still found in the service, namely in the communication style on the ability to respond which causes incidents of beatings by detainees to prison officers. In the speed  of  service  related  to  the  legal  process  for  the  extension  of detention that occurs at the District Court, High Court and Supreme Court levels, delays often occur and health services in the detention center are  not 24  hours, so  that emergency health services outside normal working hours are not handled as quickly as expected. Furthermore, the accuracy of service is also due to the fact that the Head of KPK’s Detention Center has not been appointed definitively so that he cannot decide on the authority in strategic matters, only administrative in nature. And another shortcoming is the timeliness of service, there are still obstacles in the distribution of goods entrusted to the family to detainees, which takes a long time.
Analisis Efektivitas Penertiban Penyandang Masalah Kesejahteraan Sosial Di Dinas Sosial Provinsi DKI Jakarta Jauhar Rosyidi; Dedy Kusna Utama
Jurnal Ilmu Administrasi Publik Vol 1, No 6: November 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v1i6.2881

Abstract

The purpose of this study was to analyze the effectiveness of controlling people with social welfare problems (PMKS) by the DKI Jakarta Provincial Social Service. The research method used in this research was descriptive  qualitative  method,  with  data  collection techniques  in  the  form of questionnaire distribution and literature study. The research questions posed are: what is the analysis of the effectiveness of controlling PMKS by the DKI Jakarta Provincial Social Service; what factors are the obstacles to effectiveness; and what efforts need to be made by the service leaders to overcome these obstacles. The results of the study prove that the effectiveness of controlling people with social welfare problems by the DKI Jakarta Provincial Social Service is good. From the results of interviews, it can be concluded that additional employees are needed. The inhibiting factors for effectiveness are the low number of certified employees and the quantity of human resources that have not met the required number. The suggestion put forward by the researcher is that the DKI Jakarta Provincial Social Service increase the commitment of officers in handling PMKS, improve  the  supporting  facilities  and  infrastructure  for  the  control,  and increases the number of employees or personnel so that the department is able to work wel.
Co-Authors Elfa Setiawan Elma Nurjanah Fantini, Endah Jauhar Rosyidi Nidaul Izzah Samsudin Samsudin