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All Journal Ilomata International Journal of Management JAMBIS : Jurnal Administrasi Bisnis Jurnal Ilmu Administrasi Publik
Teguh Santoso
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of Customer Satisfaction and Loyalty Using BRImo Mohammad Sofyan; Alian Natision; Tung Tran Minh; Teguh Santoso
Ilomata International Journal of Management Vol 3 No 1 (2022): January 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.646 KB) | DOI: 10.52728/ijjm.v3i1.425

Abstract

This research aims to analyze the customer satisfaction of BRImo app users. Descriptive qualitative research design describes systematically and accurately the facts and characteristics of customer satisfaction and loyalty of BRImo app users. The results showed that dominant customers were also satisfied and were most likely to tell positive things about the BRImo application. Bank BRI needs to evaluate customers who feel dissatisfied and disloyal.
Analysis of the Imposition of VAT on Business Through E-Commerce at KPP Bekasi Utara in 2021 Teguh Santoso; Riri Julia
Ilomata International Journal of Management Vol 3 No 3 (2022): July 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.073 KB) | DOI: 10.52728/ijjm.v3i3.536

Abstract

The development of the internet has created a new business, namely electronic commerce which has turned conventional commerce into an electronic-based business. Electronic commerce has taken away the efficiency of the market so that a business with a new dimension is formed. Electronic commerce can provide additional state revenue so that the government issues regulations regarding the collection of VAT on trade transactions through the electronic system. Objective: To analyzing the implementation of VAT collection on trade through an electronic system in an effort to increase tax revenue at KPP Pratama Bekasi Utara based on an analysis of the implementation, the obstacles faced, and the efforts made to overcome these obstacles. Methods: This research was descriptive qualitative. The data collection methods were Observation, Documentation, and interviews. Result: the implementation of VAT on Trading Through Electronic Systems in an Effort to Increase Tax Revenue at KPP Pratama Bekasi Utara has not been implemented optimally, because not all PMSE business actors know and apply regulations regarding VAT collection on PMSE transactions.
Analisis Risiko Kerja Pada Sudin Penanggulangan Kebakaran Dan Penyelamatan Kota Administrasi Jakarta Utara Teguh Santoso; Difa Agustiawan
Jurnal Ilmu Administrasi Publik Vol 3, No 4: Juli 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i4.3279

Abstract

This research is motivated by the phenomenon that the number of human resources is still minimal, facilities and infrastructure are still inadequate, coordination with related agencies is still a lot of obstacles. This study aims to find out and analyze the work risks in the North Jakarta Administrative City Fire Fighting and Rescue Sub-Department. To analyze the obstacles in the work risk in the North Jakarta Administrative City Fire Management and Rescue Sub-Department. To analyze the efforts made in the Work Risk at the North Jakarta Administrative City Fire Management and Rescue Sub-Department. In answering this problem the author uses descriptive qualitative research, data is collected by describing, summarizing various conditions, situations or social phenomena that exist in society and efforts to draw that reality to the surface as characteristics, characteristics, traits, models, signs or descriptions of conditions, situations or certain phenomena and data analysis was carried out by conducting in-depth interviews with informants. While the data analysis technique uses a qualitative descriptive statistical approach. The criteria for informants that the authors make as informants in this study are those who control and understand the conditions of the research object, who are involved or occupy positions related to the topic under study and have enough time, namely taking data that is appropriate to the research context and ignoring data that is not needed. The results of the work risk research at the North Jakarta Administrative City Fire and Rescue Sub-agency based on the results of interviews still have problems occurring.
Pengaruh Faktor Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Toko Automart Jakarta Pusat Edwin Sholeh Rahmanullah; Dian Pangastuti; Teguh Santoso
JAMBIS : Jurnal Administrasi Bisnis Vol. 5 No. 5: Oktober 2025
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract.In the world of automotive retail business, competition between stores is getting tighter, especiallycar accessories shopping centers, which is currently followed by the emergence of modern caraccessories shopping centers in shopping centers located in Central Jakarta in the last 5 years.Customers have a wide choice of stores offering a variety of automotive products at varying pricesand quality, as well as a variety of services. Automart Store sales over a period of 5 years havestarted to increase from previously being stable in the middle of the Automart Store sales data flowchart. In an effort to maintain customer loyalty, stores like Automart need to pay serious attention toseveral key factors that influence customer satisfaction, namely price, product quality and servicequality. The variables studied consist of three independent variables, namely price, product qualityand service quality, as well as one dependent variable, namely customer satisfaction. The method 448|Jurnal Administrasi Bisnis Vol 5 No 5 Oktober 2025 used in this research is to use a quantitative method to process data obtained from the research location in the form of numbers. The data collection method uses a questionnaire by distributingquestionnaires to customers of the Jakarta Automart Store who have shopped and the data obtainedfrom this study are as many as 140 customers of the Jakarta Automart Store who came to shop.Data collection techniques using Validity and Reliability Tests. Data analysis test using multiple linearregression. Hypothesis testing techniques use partial tests and simultaneous tests. The results of thestudy show that price, product quality and service factors simultaneously have a significant influenceon customer satisfaction. This shows that simultaneously the magnitude of the Price Factor, ProductQuality and Service Quality on Customer Satisfaction is 0.480 or 48.0%. Meanwhile, the remaining52.0% is determined by other variables. Keywords: Compensastion, Work Enviroment, Employee Morale
Co-Authors Alian Natision Dian Pangastuti Difa Agustiawan Edwin Sholeh Rahmanullah MOHAMMAD SOFYAN Riri Julia Tung Tran Minh