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All Journal Ilomata International Journal of Management Ilomata International Journal of Management JAMBIS : Jurnal Administrasi Bisnis Jurnal Ilmu Administrasi Publik
Teguh Santoso
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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 1 
Analysis of Customer Satisfaction and Loyalty Using BRImo Mohammad Sofyan; Alian Natision; Tung Tran Minh; Teguh Santoso
Ilomata International Journal of Management Vol 3 No 1 (2022): January 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.646 KB) | DOI: 10.52728/ijjm.v3i1.425

Abstract

This research aims to analyze the customer satisfaction of BRImo app users. Descriptive qualitative research design describes systematically and accurately the facts and characteristics of customer satisfaction and loyalty of BRImo app users. The results showed that dominant customers were also satisfied and were most likely to tell positive things about the BRImo application. Bank BRI needs to evaluate customers who feel dissatisfied and disloyal.
Analysis of Customer Satisfaction and Loyalty Using BRImo Mohammad Sofyan; Alian Natision; Tung Tran Minh; Teguh Santoso
Ilomata International Journal of Management Vol 3 No 1 (2022): January 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v3i1.425

Abstract

This research aims to analyze the customer satisfaction of BRImo app users. Descriptive qualitative research design describes systematically and accurately the facts and characteristics of customer satisfaction and loyalty of BRImo app users. The results showed that dominant customers were also satisfied and were most likely to tell positive things about the BRImo application. Bank BRI needs to evaluate customers who feel dissatisfied and disloyal.
Analysis of the Imposition of VAT on Business Through E-Commerce at KPP Bekasi Utara in 2021 Teguh Santoso; Riri Julia
Ilomata International Journal of Management Vol 3 No 3 (2022): July 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.073 KB) | DOI: 10.52728/ijjm.v3i3.536

Abstract

The development of the internet has created a new business, namely electronic commerce which has turned conventional commerce into an electronic-based business. Electronic commerce has taken away the efficiency of the market so that a business with a new dimension is formed. Electronic commerce can provide additional state revenue so that the government issues regulations regarding the collection of VAT on trade transactions through the electronic system. Objective: To analyzing the implementation of VAT collection on trade through an electronic system in an effort to increase tax revenue at KPP Pratama Bekasi Utara based on an analysis of the implementation, the obstacles faced, and the efforts made to overcome these obstacles. Methods: This research was descriptive qualitative. The data collection methods were Observation, Documentation, and interviews. Result: the implementation of VAT on Trading Through Electronic Systems in an Effort to Increase Tax Revenue at KPP Pratama Bekasi Utara has not been implemented optimally, because not all PMSE business actors know and apply regulations regarding VAT collection on PMSE transactions.
Analysis of the Imposition of VAT on Business Through E-Commerce at KPP Bekasi Utara in 2021 Teguh Santoso; Riri Julia
Ilomata International Journal of Management Vol 3 No 3 (2022): July 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v3i3.536

Abstract

The development of the internet has created a new business, namely electronic commerce which has turned conventional commerce into an electronic-based business. Electronic commerce has taken away the efficiency of the market so that a business with a new dimension is formed. Electronic commerce can provide additional state revenue so that the government issues regulations regarding the collection of VAT on trade transactions through the electronic system. Objective: To analyzing the implementation of VAT collection on trade through an electronic system in an effort to increase tax revenue at KPP Pratama Bekasi Utara based on an analysis of the implementation, the obstacles faced, and the efforts made to overcome these obstacles. Methods: This research was descriptive qualitative. The data collection methods were Observation, Documentation, and interviews. Result: the implementation of VAT on Trading Through Electronic Systems in an Effort to Increase Tax Revenue at KPP Pratama Bekasi Utara has not been implemented optimally, because not all PMSE business actors know and apply regulations regarding VAT collection on PMSE transactions.
PENGARUH GAYA HIDUP DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN KOPI JANJI JIWA DI SUMMARECON KOTA BEKASI Endra Marsudi; Teguh Santoso; Amanda Novalia Putri
JAMBIS : Jurnal Administrasi Bisnis Vol 4, No 3: Juni 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i3.4093

Abstract

This study aims to analyze the influence of lifestyle and word of mouth on the purchase decision of soul promise coffee. This research is a quantitative research. The sample in this study amounted to 130 respondents taken using purposive sampling techniques. Data collection techniques use questionnaires that have been tested for validity and reliability. The data analysis used is multiple linear regression analysis, t test, F test, and determinant coefficient. The results in this study showed that based on the t test, the Word of Mouth variable was partially significant. Silmutantly, the Word of Mouth variable has a positive and significant effect on the decision to purchase soul promise coffee in Summarecon Bekasi city. While the Lifestyle variable partially has a significant effect, simultaneously the Lifestyle and Word of Mouth variables have a positive and significant effect on the decision to purchase soul promise coffee in Summarecon Bekasi city
Analisis Risiko Kerja Pada Sudin Penanggulangan Kebakaran Dan Penyelamatan Kota Administrasi Jakarta Utara Teguh Santoso; Difa Agustiawan
Jurnal Ilmu Administrasi Publik Vol 3, No 4: Juli 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i4.3279

Abstract

This research is motivated by the phenomenon that the number of human resources is still minimal, facilities and infrastructure are still inadequate, coordination with related agencies is still a lot of obstacles. This study aims to find out and analyze the work risks in the North Jakarta Administrative City Fire Fighting and Rescue Sub-Department. To analyze the obstacles in the work risk in the North Jakarta Administrative City Fire Management and Rescue Sub-Department. To analyze the efforts made in the Work Risk at the North Jakarta Administrative City Fire Management and Rescue Sub-Department. In answering this problem the author uses descriptive qualitative research, data is collected by describing, summarizing various conditions, situations or social phenomena that exist in society and efforts to draw that reality to the surface as characteristics, characteristics, traits, models, signs or descriptions of conditions, situations or certain phenomena and data analysis was carried out by conducting in-depth interviews with informants. While the data analysis technique uses a qualitative descriptive statistical approach. The criteria for informants that the authors make as informants in this study are those who control and understand the conditions of the research object, who are involved or occupy positions related to the topic under study and have enough time, namely taking data that is appropriate to the research context and ignoring data that is not needed. The results of the work risk research at the North Jakarta Administrative City Fire and Rescue Sub-agency based on the results of interviews still have problems occurring.
Co-Authors Alian Natision Amanda Novalia Putri Difa Agustiawan Endra Marsudi MOHAMMAD SOFYAN Riri Julia Tung Tran Minh