Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Produktif Jurnal Ilmiah Produktif
Selvince
Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Tompotika Luwuk Banggai
Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Kepuasan Nasabah Terhadap Pelayanan BRI Unit Bunta Kabupaten Banggai: Customer Satisfaction with BRI Unit Bunta Services Banggai District Arpan Kurubit; Selvince; Heny Ariwijaya
Jurnal Ilmiah Produktif Vol. 10 No. 1 (2022): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.796 KB) | DOI: 10.56072/jip.v10i1.304

Abstract

Service quality influences satisfaction, a feeling of satisfaction is felt if the expectations and performance match each other, but if the expectations are not by the performance, then what is supposed to be a feeling of disappointment. This study aimed to determine the effect of service quality partially and simultaneously on customer satisfaction to find out how much influence service quality had on customer satisfaction at Bank Rakyat Indonesia Bunta Unit Banggai Regency. The analytical method used is multiple linear regression analysis, determination, correlation, t-test, and F, with 100 samples using the Slovin technique. Based on the results of research and testing, it is concluded that the multiple linear regression equation Y = 0.741 + 0.247X1 + 0.278 X2 + 0.264X3 + 0.176X4 + 0.220X5. Service quality partially or simultaneously affects customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency. The relationship between service quality and customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency is in a strong category, and the contribution of service quality variables to customer satisfaction is 62.1%. The remaining 37.9% is influenced by other variables not included in this study.
Kepuasan Nasabah Terhadap Pelayanan BRI Unit Bunta Kabupaten Banggai: Customer Satisfaction with BRI Unit Bunta Services Banggai District Arpan Kurubit; Selvince; Heny Ariwijaya
Jurnal Ilmiah Produktif Vol. 10 No. 1 (2022): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (435.256 KB) | DOI: 10.56072/jip.v10i1.304

Abstract

Service quality influences satisfaction, a feeling of satisfaction is felt if the expectations and performance match each other, but if the expectations are not by the performance, then what is supposed to be a feeling of disappointment. This study aimed to determine the effect of service quality partially and simultaneously on customer satisfaction to find out how much influence service quality had on customer satisfaction at Bank Rakyat Indonesia Bunta Unit Banggai Regency. The analytical method used is multiple linear regression analysis, determination, correlation, t-test, and F, with 100 samples using the Slovin technique. Based on the results of research and testing, it is concluded that the multiple linear regression equation Y = 0.741 + 0.247X1 + 0.278 X2 + 0.264X3 + 0.176X4 + 0.220X5. Service quality partially or simultaneously affects customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency. The relationship between service quality and customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency is in a strong category, and the contribution of service quality variables to customer satisfaction is 62.1%. The remaining 37.9% is influenced by other variables not included in this study.
Co-Authors Arpan Kurubit Heny Ariwijaya