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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Jurnal Farmasi Indonesia
Satibi Satibi
Faculty of Pharmacy, Gadjah Mada University
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Analisis Kinerja Instalasi Farmasi RS Medika Mulya Wonogiri pada Perspektif Pertumbuhan dan Pembelajaran dan Perspektif Proses Bisnis Internal Samuel Budi; Achmad Fudholi; Satibi Satibi
Jurnal Farmasi Indonesia Vol 8 No 1 (2011): Jurnal Farmasi Indonesia
Publisher : Fakultas Farmasi Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4551.831 KB) | DOI: 10.31001/jfi.v8i1.32

Abstract

Accompanying to higher demands and expectations of customers to healthy service, so that healthy servicing agent needs to improve a quality service. Balanced Scorecard is a power-full instrument to evaluate management, it can asses work quality of Hospital Pharmacy Department from four perspectives such as financial, customer, servicing process, and regularly learning and growth. This research included descriptively study case research. Qualitatively and quantitatively data were collected by retrospective and prospective methods. These were collected by: document observation, direct observation, and questionnaire distribution. Qualitatively data have been analyzed for contents, and quantitatively data have been analyzed statistically.Result of research showed that: 1) work qualities based on perspectives of learning and growth are: 44% and 82% IFARS employee who have job training in 2008 and 2009, respectively; productivity of employee is 84,65%; indicator of SIM development is 45% in 2009, percentage of work ethos scale is 78,54%. 2) work quality based on perspective of internal business process: 99,35% for medicines available in 2008; the average time that is needed to preparing non-blended and blended medicines is 7,63 minutes and 20,33 minutes, respectively; the average time that is needed to providing information is 42,25 seconds; in line level is 100%; and proportion for give medicines correctly is 100%.
Pengaruh Pelatihan Pelayanan Kefarmasian terhadap Pengetahuan Pengelola Obat di Puskesmas Kabupaten Ogan Komering Ilir Hafizh Amrullah; Satibi Satibi; Achmad Fudholi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 10, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (363.84 KB) | DOI: 10.22146/jmpf.50601

Abstract

The increasing number of patients admited to primary healthcare (PHC) in the JKN era demands the readiness of PHC’s staff, especially pharmaceutical staff, to serve the community. Knowledge is a major necessity in collaborating with other health profesional to improve the quality of health services. Pharmaceutical staff who lack knowledge needs special training to improve their competences in drug management and clinical pharmacy services. This study aims to determine the effect of pharmacy service training on the knowledge of drug manager in PHC’s of Ogan Komering Ilir district. This research is a quasi-experimental design research with pre and post analysis approach in the intervention group and using the control group as a comparison. Subjects in the study were drug managers in the PHC’s of Ogan Komering Ilir district that met the criteria. The intervention was carried out by providing training to drug manager and providing pharmacy service manuals. The training material provided was based on the Pharmaceutical Services Training Curriculum compiled by Ministry of Health. Another instrument used was a validated questionnaire to measure the knowledge score of drug managers before and after training. A total of 13 drug managers participated in this study. After the training, the knowledge score of drug manager in the intervention group increased from 9.83 ± 2.401 to 12.67 ± 2.333 with value of p = 0.013. The majority of intervention group drug managers experienced an increase in knowledge both from the aspect of drug management and clinical pharmacy service aspects. This study concludes that training of drug managers has an effect on increasing knowledge of aspects of drug management and clinical pharmacy services.
Co-Authors Achmad Fudholi Hafizh Amrullah Samuel Budi