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Fryda Fatmayati
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Pengaruh Service Excellent Petugas Check In Counter Terhadap Kepuasan Penumpang Maskapai Citilink Di Bandar Udara Internasional El Tari Kupang Maria Tiara Putri Manafe; Fryda Fatmayati
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1144

Abstract

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).
Pengaruh Implementasi Sistem Pelayanan SITEK REBORN terhadap Kinerja Operasional PT Angkasa Pura Logistik Bandar Udara Ahmad Yani Semarang Aditya Bagus Wicaksono; Fryda Fatmayati
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1238

Abstract

In the era of globalization and increasingly fierce competition, logistics companies are required to improve the efficiency and effectiveness of their services. A good service system is one of the key factors in achieving this goal. The aim of the service system is expected to provide innovative solutions to improve the operational performance of officers, which includes aspects of speed, accuracy, and customer satisfaction through digitizing logistics services in the airport sector. The research aims to determine the effect of implementing the REBORN service system on the operational performance of PT Angkasa Pura Logistik officers at Ahmad Yani Airport, Semarang. This research uses quantitative methods. Primary data was collected through a questionnaire distributed to 40 respondents, consisting of operational officers at the PT Angkasa Pura Logistik Cargo Terminal. Samples were taken using a purposive sampling technique using the Isaac and Michael formula. Data was analyzed using SPSS 25 software with simple linear regression analysis, a T-test, and a coefficient of determination test. The research results show that the implementation of the SITEK REBORN system has a significant influence on the operational performance of PT Angkasa Pura Logistik. This is proven through a simple linear regression test, where the implementation variable shows a positive impact on the operational performance variable with a significance value of 0.000 < 0.05 and a t-count value of 9.268. In addition, the coefficient of determination (R²) of 0.693 indicates that 69.3% of the variation in operational performance can be explained by implementing the SITEK REBORN system. At the same time, the remainder is influenced by other variables not studied. This research concludes that digitalization through SITEK REBORN significantly improves operational performance, which in turn can increase the efficiency and productivity of PT Angkasa Pura Logistik at Ahmad Yani Airport, Semarang.
Analisis Efektivitas Penerapan Sistem Informasi Operasional dan Komersiil (SIOPKOM) Terhadap Kinerja Petugas Unit Informasi di Bandar Udara Internasional Adi Soemarmo Boyolali Laras Devi Rahmawati; Fryda Fatmayati
Journal of Education Transportation and Business Vol 1, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetbus.v1i2.3366

Abstract

Unit informasi merupakan salah satu unit operasional bandar udara yang berperan dalam pengelolaan dan mengatur informasi-informasi penerbangan yang akan ditampilkan pada layar Flight Information Display System (FIDS). Untuk meningkatkan efektivitas kinerja unit informasi, maka perlu adanya sistem informasi yang terkomputerisasi, yaitu sistem informasi operasional dan komersiil (SIOPSKOM). Tujuan penelitian ini, untuk mengetahui seberapa besar efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi dan bagaimana efektivitas penerapan SIOPSKOM dapat mempengaruhi kinerja petugas unit informasi di Bandar Udara Internasional Adi Soemarmo Boyolali. Penelitian ini menggunakan mixe method, yaitu metode kuantitatif dan kualitatif. Data yang digunakan yaitu data primer dan skunder dengan teknik pengumpulan data yang digunakan adalah kuesioner, wawancara, dokumentasi dan observasi langsung di unit informasi Bandar Udara Internasional Adi Soemarmo Boyolali. Hasil penelitian menunjukkan bahwa ada pengaruh efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi. Hal ini dibuktikan dengan hasil uji t didapatkan hasil nilai thitung sebesar 2,309 lebih besar () dari ttabel sebesar 2,160 dan nilai dari tabel coefficients diperoleh nilai signifikan 0,038 0,05, sehingga dapat disimpulkan bahwa variabel efektivitas penerapan SIOPSKOM berpengaruh terhadap variabel kinerja petugas unit informasi dengan kata lain Ha diterima. Data kuantitatif tersebut didukung dengan hasil wawancara yang menyatakan bahwa terdapat pengaruh efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi.
Penilaian Kepuasan Penumpang Terhadap Ketersediaan Fasilitas Tempat Makan Sebagai Fasilitas Penunjang Bandara Pasca Pandemi Covid 19 Di Bandar Udara Internasional Juanda Surabaya Rita Bastianita Sarah; Fryda Fatmayati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 3 (2023): September : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i3.672

Abstract

Airport supporting facilities are facilities that directly and indirectly support airport activities and provide added economic value to airport operations. One of the supporting airport facilities is a place to eat. Places to eat are no less important because apart from the waiting room, places to eat are also a direct destination and gathering of flight service users. With the continuing increase in the number of passengers arriving at Juanda International Airport in Surabaya after the Covid 19 pandemic, resulting in passenger density, but airport facility services are still limited. Because many souvenir shops and places to eat are closed. The approach used in this study is a quantitative approach where the results of the study use descriptive quantitative methods. Quantitative research is a method in which the research data is in the form of 2 numbers and is analyzed using statistics with the aim of testing the hypotheses that have been set. The purpose of testing the T hypothesis is to determine whether there is a joint effect between the independent variable (X) on the dependent variable (Y). Significance value (Sig.) is the result of the T test. Which means Ho is rejected and the calculated T value is 12.628 greater than F table 1.671, indicating that Ha is accepted. The consequence of the T test states that in this study, the Availability of Dining Facilities affects the existence of Passenger Satisfaction at Juanda International Airport in Surabaya. Based on the test results for the coefficient of determination, the R square (R2) value is 0.727. Shows that the variable availability of dining facilities has an effect of 72.7% on passenger satisfaction. This shows that the independent variable the availability of dining facilities has a major effect on passenger satisfaction at Juanda International Airport Surabaya.
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP MINAT BELI ULANG PENGGUNA JASA MASKAPAI SRIWIJAYA AIR DI BANDAR UDARA INTERNASIONAL JUANDA SURABAYA Khofifah Irma Hafsani; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2310

Abstract

AbstrakDunia penerbangan saat ini berkembang dengan pesat dan banyak diminati juga memiliki daya tarik yang cukup besar kepada pengguna jasa penerbangan. Untuk dapat bertahan dalam persaingan, setiap perusahaan tentunya perlu melakukan peningkatan kualitas pelayanan dan citra perusahaan yang dimiliki sehingga dapat mempertahankan juga meningkatkan jumlah konsumen untuk menggunakan jasa perusahaan. Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas pelayanan dan citra perusahaan baik secara parsial maupun simultan terhadap minat beli ulang pengguna jasa maskapai Sriwijaya Air di Bandar Udara Internasional Juanda Surabaya. Penelitian ini dilakukan di Bandar Udara Internasional Juanda Surabaya. Metode penelitian yang digunakan adalah metode kuantitatif dengan teknik pengumpulan data yaitu menggunakan kuesioner. Hasil penelitian ini yaitu i) kualitas pelayanan berpengaruh  terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar udara Internasional Juanda surabaya yang dapat dilihat dari nilai thitung 3,721 > ttabel 1,985. ii) citra perusahaan berpengaruh terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar Udara Internasional Juanda Surabaya yang dapat dilihat dari nilai thitung 4,002 > ttabel 1,985. iii) Berdasarkan hasil uji F menunjukkan bahwa kualitas pelayanan dan citra perusahaan secara simultan berpengaruh  terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar Udara Internasional Juanda Surabaya yang dapat dilihat dari nilai Fhitung 68,067 > Ftabel 3,09 dengan besarnya pengaruh 58,4%.Kata kunci: Kualitas Pelayanan, Citra Perusahaan, Minat Beli Ulang AbstractThe world of aviation is currently growing rapidly and is in great demand and has a considerable appeal to flight service users. To be able to survive in the competition, every company certainly needs to improve the quality of service and the image of the company it has so that it can maintain and increase the number of consumers to use the company's services. This research was conducted with the aim of knowing the effect of service quality and corporate image either partially or simultaneously on the repurchase intention of Sriwijaya Air service users at Juanda International Airport, Surabaya. This research was conducted at Juanda International Airport, Surabaya. The research method used is a quantitative method with data collection techniques using a questionnaire. The results of this study are i) the quality of service affects the repurchase interest of Sriwijaya Air airline service users at Juanda International Airport, Surabaya which can be seen from the value of tcount 3.721 > ttable 1.985. ii) company image has an effect on repurchase interest of Sriwijaya Air airline service users at Juanda International Airport Surabaya which can be seen from the value of tcount 4,002 > ttable 1,985. iii) Based on the results of the F test, it shows that service quality and company image simultaneously affect the repurchase interest of Sriwijaya Air airline service users at Juanda International Airport, Surabaya, which can be seen from the Fcount 68,067 > Ftable 3,09 with a magnitude of 58.4%. .Keywords: Quality of Service, Company Image, Repurchase Interest
Pengaruh Ketepatan Waktu dan Kualitas Pelayanan Terhadap Reputasi Perusahaan Penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur Lievani Christiani; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2411

Abstract

AbstrakReputasi perusahaan penerbangan biasanya tercipta melalui kesan yang diberi perusahaan kepada penumpang baik dari segi ketepatan waktu dan juga kualitas pelayanan yang diberikan. Tujuan penelitian ini adalah untuk mengetahui Pengaruh Ketepatan Waktu dan Kualitas Pelayanan Terhadap Reputasi Perusahaan Penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur (NTT). Penelitian ini menggunakan pendekatan Kuantitatif. Dan teknik pengambilan sampel pada penelitian ini menggunakan teknik purposive sampling. Teknik pengumpulan data pada penelitian ini menggunakan kuesioner dengan pengolahan data menggunakan program software SPSS 20.0. Metode analisis yang digunakan yaitu uji validitas, uji reliabilitas, regresi linier berganda, ujit, uji F, dan koefisien determinasi (R2). Hasil analisis pada uji F menunjukkan uji F hitung > F tabel, artinya terdapat pengaruh ketepatan waktu dan kualitas pelayanan terhadap reputasi perusahaan penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur (NTT). Hasil analisis regresi linier berganda dapat diketahui bahwa variabel ketepatan waktu dan kualitas pelayanan berpengaruh positif terhadap reputasi perusahaan penerbangan. Dan hasil koefisien determinasi (R2) sebesar 72,9%.Kata Kunci: ketepatan waktu, Kualitas Pelayanan, Reputasi perusahaan Penerbangan, Lion Air AbstractThe reputation of the airline company is usually created through the impression that the company gives to passengers both in terms of timeliness and quality of service provided. The purpose of this study was to determine the effect of punctuality and service quality on the reputation of the Lion Air airline at Komodo Airport, Labuan Bajo, East Nusa Tenggara (NTT). This study uses a quantitative approach. And the sampling technique in this study used a purposive sampling technique. The data collection technique in this study used a questionnaire with data processing using the SPSS 20.0 software program.The analytical method used is validity test, reliability test, multiple linear regression, test, F test, and coefficient of determination (R2). The results of the analysis on the F test show that the F test count > F table, meaning that there is an influence on timeliness and service quality on the reputation of the Lion Air airline at Komodo Airport, Labuan Bajo, East Nusa Tenggara (NTT). The results of multiple linear regression analysis can be seen that the variables of timeliness and service quality have a positive effect on the reputation of airlines. And the result of the coefficient of determination (R2) is 72.9%.Keywords: punctuality, service quality, airline reputation, Lion Air
Pengaruh Fasilitas Ruang Tunggu Keberangkatan Domestik dan Kualitas Pelayanan ​Passanger Handling ​Terhadap Kenyamanan Penumpang di Bandar Udara Juanda Surabaya di Masa Covid-19 Aulia Putri; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2428

Abstract

AbstrakDi Indonesia kasus penularan covid-19 ini menyebar begitu cepat sehingga pemerintah membuat kebijakan untuk meminimalisirkan penyebaran covid-19. Dengan adanya kebijakan tersebut sektor ekonomi di Indonesia menurun, khususnya di sektor transportasi udara mengalami kerugian yang cukup besar, ini juga terjadi pada Bandar Udara Internasional Juanda Surabaya. Oleh karena itu, tujuan penelitian ini adalah untuk mengetahui pengaruh fasilitas ruang tunggu keberangkatan domestik dan kualitas pelayanan passenger handling secara parsial dan simultan terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya di masa covid-19. Penelitian ini menggunakan metode kuantitatif dengan menyebarkan kuesioner kepada 100 responden yang menggunakan jasa di Bandar Udara Internasional Juanda yang disebarkan secara offline dan online. Teknik pengambilan sampel dengan menggunakan teknik non probability sampling daan purposive sampling.Hasil dari penelitian ini yaitu i) fasilitas ruang tunggu keberangkatan domestik berpengaruh terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh thitung 3,788 > ttabel 1,985. ii) kualitas pelayanan passenger handling berpengaruh terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh thitung 4,300 > ttabel 1,985. iii) berdasarkan hasil uji F menunjukkan bahwa fasilitas ruang tunggu keberangkatan domestik dan kualitas pelayanan passenger handling berpengaruh simultan terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh fhitung 56,085 > ftabel  3,09. Dengan nilai koefisien determinasi sebesar 0,536 yang menunjukkan bahwa variabel dependen berpengaruh secara simultan terhadap variabel independen dengan sebesar 53,6% dan sisanya dipengaruhi oleh variabel lain.Kata kunci: Fasilitas ruang tunggu keberangkatan domestik, Kualitas Pelayanan, Kenyamanan Penumpang  AbstractIn Indonesia, cases of COVID-19 transmission are spreading so fast that the government has made policies to minimize the spread of COVID-19. With this policy, the economic sector in Indonesia has declined, especially in the air transportation sector, which has experienced a large loss, this also happened to Juanda International Airport, Surabaya. Therefore, the purpose of this study was to determine the effect of the domestic departure waiting room facilities and the quality of passenger handling services partially and simultaneously on the comfort of passengers at Juanda International Airport Surabaya during the covid-19 period. This study uses a quantitative method by distributing questionnaires to 100 respondents who use services at Juanda International Airport which are distributed offline and online. The sampling technique used was non-probability sampling and purposive sampling.The results of this study are i) domestic departure waiting room facilities affect passenger comfort at Juanda International Airport Surabaya based on the results obtained tcount 3.788 > ttable 1.985. ii) the quality of passenger handling services affects the comfort of passengers at Juanda International Airport Surabaya based on the results obtained tcount 4,300 > ttable 1,985. iii) based on the results of the F test, it shows that the domestic departure waiting room facilities and the quality of passenger handling services have a simultaneous effect on passenger comfort at Juanda International Airport, Surabaya based on the results obtained fcount 56.085 > ftable 3.09. With a coefficient of determination of 0.536 which indicates that the dependent variable simultaneously influences the independent variable by 53.6% and the rest is influenced by other variables.Keywords: Domestic departure waiting room facilities, Service Quality, Passenger Comfort
Pengaruh Kualitas Pelayanan Dan Harga Tiket Terhadap Kepuasan Pelanggan Maskapai Penerbangan Nam Air Di Bandar Udara Internasional Supadio Pontianak Matius Anjar Utama; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2912

Abstract

AbstrakPengaruh kualitas pelayanan dan harga tiket merupakan salah satu faktor penting yang dapat mempengaruhi kepuasan pelanggan terhadap suatu maskapai penerbangan. Seiring berkembangnya industri penerbangan, memberikan berbagai macam maskapai penerbangan yang menyesuaiakan dari segi kualitas pelayan dan harga tiket sehingga semakin menarik minat dari beberapa pelanggan beranekaragamnya materi pembelajaran dalam hal memberikan kualitas pelayanan kepada pelanggan. penelitian dengan judul “Pengaruh Kualitas Pelayanan dan Harga Tiket Terhadap kepuasan Pelanggan di Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak.” Memiliki tujuan penelitian yang diantaranya adalah : untuk mengetahui apakah terdapat pengaruh dari Kualitas Pelayanan dan dan Harga Tiket baik secara parsial maupun simultan terhadap kepuasan pelanggan di Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak. Penelitian ini menggunakan metode pendekatan kuantitatif. Adapun sumber data yang digunakan adalah data primer dan sekunder yang berkaitan dengan tanggapan penumpang, kajian pustaka, dan jurnal-jurnal mengenai promosi penjualan dan kualitas pelayanan. Data akan dianalisa dengan analisis regresi linier berganda. Landasan teori yang digunakan adalah kualitas pelayanan, harga tiket dan keuasan pelanggan.  Hasil penelitian menunjukan bahwa terdapat pengaruh kualitas pelayanan dan harga tiket baik secara parsial maupun simultan terhadap kepuasan pelanggan Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak. Hal tersebut dikarenakan nilai thitung > ttabel, untuk Variabel Kualitas Pelayanan adalah sebesar 8,202, dan Variabel Harga Tiket adalah sebesar 4,342. Kemudian hasil pengujian menunjukan bahwa nilai Fhitung adalah sebesar 181,207 > Ftabel sebesar 3,09. Hasil penelitian juga menunjukan bahwa persentase pengaruh kualitas pelayanan dan harga tiket terhadap kepuasan pelanggan adalah sebesar 78,9%, sedangkan 21,1% dipengaruhi oleh faktor lain diluar dari kualitas pelayanan dan harga tiket.Kata Kunci: kualitas pelayanan, harga tiket, kepuasan pelanggan. AbstractThe influence of service quality and ticket prices is one of the important factors that can affect customer satisfaction with an airline. Along with the development of the aviation industry, providing various kinds of airlines that adjust in terms of service quality and ticket prices so as to attract the interest of several customers who have a variety of learning materials in terms of providing quality service to customers. research entitled "The Influence of Service Quality and Ticket Prices on Customer Satisfaction on Nam Air Airlines at Supadio Pontianak International Airport." Some of the research objectives include knowing whether there is an effect of Service Quality and Ticket Prices, either partially or simultaneously on customer satisfaction at Nam Air Airlines at Supadio International Airport, Pontianak. This study uses a quantitative approach method. The data sources used are primary and secondary data relating to passenger responses, literature review, and journals regarding sales promotion and service quality. The data will be analyzed by multiple linear regression analysis. The theoretical basis used is the quality of service, ticket prices and customer satisfaction. The results showed that there was an effect of service quality and ticket prices either partially or simultaneously on Nam Air's customer satisfaction at Supadio International Airport, Pontianak. This is because the value of tcount > ttable, for the Service Quality Variable is 8,202, and the Ticket Price Variable is 4,342. Then the test results show that the value of Fcount is 181.207 > Ftable of 3.09. The results also show that the percentage of the influence of service quality and ticket prices on customer satisfaction is 78.9%, while 21.1% is influenced by other factors outside of service quality and ticket prices. Keywords: service quality, ticket prices, customer satisfaction
Pengaruh Efektivitas Sistem Informasi Operasional dan Komersial (SIOPSKOM) terhadap Kinerja Petugas Operasional dalam Penyediaan Informasi Real-Time di Bandar Udara Internasional Sultan Hasanuddin Makassar Rahma Alfiana; Fryda Fatmayati
Jurnal Manajemen Dirgantara Vol 19 No 1 (2026): Jurnal Manajemen Dirgantara, Juli 2026
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v19i1.1898

Abstract

This study aims to analyze the effect of the effectiveness of the Operational and Commercial Information System (SIOPSKOM) on the performance of operational officers in providing real-time information at Sultan Hasanuddin International Airport Makassar. This research uses a quantitative approach with a survey method. Data were collected through questionnaires distributed to 55 operational officers who are direct users of SIOPSKOM at the Airport Operation Control Center (AOCC), determined using a saturated sampling technique. Data analysis employed descriptive analysis and simple linear regression with the help of SPSS version 27. The results showed that SIOPSKOM effectiveness is in the excellent category (89.6%), and the performance of operational officers is also in the excellent category (91.1%). The simple linear regression test proves that SIOPSKOM effectiveness has a positive and significant effect on the performance of operational officers, indicated by a t-count value of 4.780 > t-table 2.005 with a significance level of 0.001 < 0.05. The coefficient of determination (R²) of 0.301 indicates that SIOPSKOM effectiveness contributes 30.1% to the performance of operational officers. These findings indicate that information accessibility, accuracy, and timeliness play an important role in improving staff performance. Therefore, continuous improvement in SIOPSKOM implementation is needed, especially in service quality and inter-unit coordination.
Co-Authors Aditya Bagus Wicaksono Aisyah Nur Fatimah Andi Nurhayati Aulia Putri Dea Hamelltha Dhasya Khofifah Irma Hafsani krisdayanti Laras Devi Rahmawati Lievani Christiani Maria Tiara Putri Manafe Matius Anjar Utama Muhammad Rizky Wahyu Nugroho Rahma Alfiana Rita Bastianita Sarah Theresia Siul