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Fryda Fatmayati
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Pengaruh Service Excellent Petugas Check In Counter Terhadap Kepuasan Penumpang Maskapai Citilink Di Bandar Udara Internasional El Tari Kupang Maria Tiara Putri Manafe; Fryda Fatmayati
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1144

Abstract

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).
Pengaruh Implementasi Sistem Pelayanan SITEK REBORN terhadap Kinerja Operasional PT Angkasa Pura Logistik Bandar Udara Ahmad Yani Semarang Aditya Bagus Wicaksono; Fryda Fatmayati
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1238

Abstract

In the era of globalization and increasingly fierce competition, logistics companies are required to improve the efficiency and effectiveness of their services. A good service system is one of the key factors in achieving this goal. The aim of the service system is expected to provide innovative solutions to improve the operational performance of officers, which includes aspects of speed, accuracy, and customer satisfaction through digitizing logistics services in the airport sector. The research aims to determine the effect of implementing the REBORN service system on the operational performance of PT Angkasa Pura Logistik officers at Ahmad Yani Airport, Semarang. This research uses quantitative methods. Primary data was collected through a questionnaire distributed to 40 respondents, consisting of operational officers at the PT Angkasa Pura Logistik Cargo Terminal. Samples were taken using a purposive sampling technique using the Isaac and Michael formula. Data was analyzed using SPSS 25 software with simple linear regression analysis, a T-test, and a coefficient of determination test. The research results show that the implementation of the SITEK REBORN system has a significant influence on the operational performance of PT Angkasa Pura Logistik. This is proven through a simple linear regression test, where the implementation variable shows a positive impact on the operational performance variable with a significance value of 0.000 < 0.05 and a t-count value of 9.268. In addition, the coefficient of determination (R²) of 0.693 indicates that 69.3% of the variation in operational performance can be explained by implementing the SITEK REBORN system. At the same time, the remainder is influenced by other variables not studied. This research concludes that digitalization through SITEK REBORN significantly improves operational performance, which in turn can increase the efficiency and productivity of PT Angkasa Pura Logistik at Ahmad Yani Airport, Semarang.
Analisis Efektivitas Penerapan Sistem Informasi Operasional dan Komersiil (SIOPKOM) Terhadap Kinerja Petugas Unit Informasi di Bandar Udara Internasional Adi Soemarmo Boyolali Laras Devi Rahmawati; Fryda Fatmayati
Journal of Education Transportation and Business Vol 1, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetbus.v1i2.3366

Abstract

Unit informasi merupakan salah satu unit operasional bandar udara yang berperan dalam pengelolaan dan mengatur informasi-informasi penerbangan yang akan ditampilkan pada layar Flight Information Display System (FIDS). Untuk meningkatkan efektivitas kinerja unit informasi, maka perlu adanya sistem informasi yang terkomputerisasi, yaitu sistem informasi operasional dan komersiil (SIOPSKOM). Tujuan penelitian ini, untuk mengetahui seberapa besar efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi dan bagaimana efektivitas penerapan SIOPSKOM dapat mempengaruhi kinerja petugas unit informasi di Bandar Udara Internasional Adi Soemarmo Boyolali. Penelitian ini menggunakan mixe method, yaitu metode kuantitatif dan kualitatif. Data yang digunakan yaitu data primer dan skunder dengan teknik pengumpulan data yang digunakan adalah kuesioner, wawancara, dokumentasi dan observasi langsung di unit informasi Bandar Udara Internasional Adi Soemarmo Boyolali. Hasil penelitian menunjukkan bahwa ada pengaruh efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi. Hal ini dibuktikan dengan hasil uji t didapatkan hasil nilai thitung sebesar 2,309 lebih besar () dari ttabel sebesar 2,160 dan nilai dari tabel coefficients diperoleh nilai signifikan 0,038 0,05, sehingga dapat disimpulkan bahwa variabel efektivitas penerapan SIOPSKOM berpengaruh terhadap variabel kinerja petugas unit informasi dengan kata lain Ha diterima. Data kuantitatif tersebut didukung dengan hasil wawancara yang menyatakan bahwa terdapat pengaruh efektivitas penerapan SIOPSKOM terhadap kinerja petugas unit informasi.
Penilaian Kepuasan Penumpang Terhadap Ketersediaan Fasilitas Tempat Makan Sebagai Fasilitas Penunjang Bandara Pasca Pandemi Covid 19 Di Bandar Udara Internasional Juanda Surabaya Rita Bastianita Sarah; Fryda Fatmayati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 3 (2023): September : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i3.672

Abstract

Airport supporting facilities are facilities that directly and indirectly support airport activities and provide added economic value to airport operations. One of the supporting airport facilities is a place to eat. Places to eat are no less important because apart from the waiting room, places to eat are also a direct destination and gathering of flight service users. With the continuing increase in the number of passengers arriving at Juanda International Airport in Surabaya after the Covid 19 pandemic, resulting in passenger density, but airport facility services are still limited. Because many souvenir shops and places to eat are closed. The approach used in this study is a quantitative approach where the results of the study use descriptive quantitative methods. Quantitative research is a method in which the research data is in the form of 2 numbers and is analyzed using statistics with the aim of testing the hypotheses that have been set. The purpose of testing the T hypothesis is to determine whether there is a joint effect between the independent variable (X) on the dependent variable (Y). Significance value (Sig.) is the result of the T test. Which means Ho is rejected and the calculated T value is 12.628 greater than F table 1.671, indicating that Ha is accepted. The consequence of the T test states that in this study, the Availability of Dining Facilities affects the existence of Passenger Satisfaction at Juanda International Airport in Surabaya. Based on the test results for the coefficient of determination, the R square (R2) value is 0.727. Shows that the variable availability of dining facilities has an effect of 72.7% on passenger satisfaction. This shows that the independent variable the availability of dining facilities has a major effect on passenger satisfaction at Juanda International Airport Surabaya.
Co-Authors Aditya Bagus Wicaksono Aisyah Nur Fatimah Andi Nurhayati Aulia Putri Dea Hamelltha Dhasya Khofifah Irma Hafsani krisdayanti Laras Devi Rahmawati Lievani Christiani Maria Tiara Putri Manafe Matius Anjar Utama Muhammad Rizky Wahyu Nugroho Rita Bastianita Sarah Theresia Siul