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Pengaruh Persepsi Harga dan Kualitas Pelayanan Terhadap Keputusan Penumpang Pengguna Maskapai Citilink di Bandar Udara Internasional Ahmad Yani Semarang Hamelltha Dhasya; Fryda Fatmayati
Jurnal Multidisiplin Madani Vol. 2 No. 3 (2022): March 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (333.675 KB)

Air transportation facilities can not be separated from the existence of technological advances from the results of human thought as an effort to provide better, safe and comfortable transportation services. Likewise with prices, people in Indonesia are currently very considerate of prices. Because the price and quality of service is one of the factors supporting the decision of passengers in choosing an airline. One of the airlines operating in Indonesia is Citilink. This study aims to determine and explain the effect of price perceptions and service quality on the decisions of passengers using Citilink airlines at Ahmad Yani International Airport, Semarang. This study uses a quantitative approach by distributing questionnaires to 100 respondents taken from the population of Citilink airline users who have flown from Ahmad Yani International Airport, Semarang. From the results of the study, it was found that the variation in passenger decisions was 63.6%.

Pengaruh Promosi di Media Sosial dan Harga Tiket Terhadap Minat Beli Pengguna Jasa Maskapai Citilink di Bandar Udara Internasional EL Tari Kupang krisdayanti; Fryda Fatmayati
Jurnal Multidisiplin Madani Vol. 2 No. 4 (2022): April 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

PT. Citilink is one of the airlines that applies the LCC concept. Flights that provide cheap ticket prices and minimalist flight services are called LCC. This LCC-based airline offers an increase in the use of flight services in Indonesia. In addition , rivalry is also increasing due to the emergence of many airlines that are included in the category of low cost carriers. An effort that is needed to be able to compete and increase Citilink's sales volume is a promotional strategy and prices that are in line with the purchasing power of the market share. This study intends to partially test the effect of promotion on buying interest, partially test the effect of price on buying interest, test the effect of promotion and price simultaneously on buying interest. This research uses quantitative research. Methods of data collection by distributing questionnaires and documentation. The population in this study are Citilink airline service users at El Tari Kupang International Airport. The sampling technique used by the researcher is a non-probability sampling technique and purposive sampling with 100 users of Citilink airline services.Furthermore, the data analysis used is multiple analysis, T-test, F-test, coefficient of determination with the SPSS 20The results of this study state that promotions do not affect the buying interest of Citilink airline service users, there is a price effect on Citilink airline service users' buying interest, promotions and prices simultaneously affect the buying interest of Citilink airline service users. Promotion and price factors have an effect of 74.2 on buying interest on Citilink airlines, and the remaining 25.8% are influenced by other factors or other variables that are not known or not included in this study.

PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP MINAT BELI ULANG PENGGUNA JASA MASKAPAI SRIWIJAYA AIR DI BANDAR UDARA INTERNASIONAL JUANDA SURABAYA Khofifah Irma Hafsani; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakDunia penerbangan saat ini berkembang dengan pesat dan banyak diminati juga memiliki daya tarik yang cukup besar kepada pengguna jasa penerbangan. Untuk dapat bertahan dalam persaingan, setiap perusahaan tentunya perlu melakukan peningkatan kualitas pelayanan dan citra perusahaan yang dimiliki sehingga dapat mempertahankan juga meningkatkan jumlah konsumen untuk menggunakan jasa perusahaan. Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas pelayanan dan citra perusahaan baik secara parsial maupun simultan terhadap minat beli ulang pengguna jasa maskapai Sriwijaya Air di Bandar Udara Internasional Juanda Surabaya. Penelitian ini dilakukan di Bandar Udara Internasional Juanda Surabaya. Metode penelitian yang digunakan adalah metode kuantitatif dengan teknik pengumpulan data yaitu menggunakan kuesioner. Hasil penelitian ini yaitu i) kualitas pelayanan berpengaruhÂ terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar udara Internasional Juanda surabaya yang dapat dilihat dari nilai thitung 3,721 > ttabel 1,985. ii) citra perusahaan berpengaruh terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar Udara Internasional Juanda Surabaya yang dapat dilihat dari nilai thitung 4,002 > ttabel 1,985. iii) Berdasarkan hasil uji F menunjukkan bahwa kualitas pelayanan dan citra perusahaan secara simultan berpengaruhÂ terhadap minat beli ulang pengguna jasa maskapai sriwijaya air di Bandar Udara Internasional Juanda Surabaya yang dapat dilihat dari nilai Fhitung 68,067 > Ftabel 3,09 dengan besarnya pengaruh 58,4%.Kata kunci: Kualitas Pelayanan, Citra Perusahaan, Minat Beli UlangÂ AbstractThe world of aviation is currently growing rapidly and is in great demand and has a considerable appeal to flight service users. To be able to survive in the competition, every company certainly needs to improve the quality of service and the image of the company it has so that it can maintain and increase the number of consumers to use the company's services. This research was conducted with the aim of knowing the effect of service quality and corporate image either partially or simultaneously on the repurchase intention of Sriwijaya Air service users at Juanda International Airport, Surabaya. This research was conducted at Juanda International Airport, Surabaya. The research method used is a quantitative method with data collection techniques using a questionnaire. The results of this study are i) the quality of service affects the repurchase interest of Sriwijaya Air airline service users at Juanda International Airport, Surabaya which can be seen from the value of tcount 3.721 > ttable 1.985. ii) company image has an effect on repurchase interest of Sriwijaya Air airline service users at Juanda International Airport Surabaya which can be seen from the value of tcount 4,002 > ttable 1,985. iii) Based on the results of the F test, it shows that service quality and company image simultaneously affect the repurchase interest of Sriwijaya Air airline service users at Juanda International Airport, Surabaya, which can be seen from the Fcount 68,067 > Ftable 3,09 with a magnitude of 58.4%. .Keywords: Quality of Service, Company Image, Repurchase Interest

Pengaruh Ketepatan Waktu dan Kualitas Pelayanan Terhadap Reputasi Perusahaan Penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur Lievani Christiani; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakReputasi perusahaan penerbangan biasanya tercipta melalui kesan yang diberi perusahaan kepada penumpang baik dari segi ketepatan waktu dan juga kualitas pelayanan yang diberikan. Tujuan penelitian ini adalah untuk mengetahui Pengaruh Ketepatan Waktu dan Kualitas Pelayanan Terhadap Reputasi Perusahaan Penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur (NTT). Penelitian ini menggunakan pendekatan Kuantitatif. Dan teknik pengambilan sampel pada penelitian ini menggunakan teknik purposive sampling. Teknik pengumpulan data pada penelitian ini menggunakan kuesioner dengan pengolahan data menggunakan program software SPSS 20.0. Metode analisis yang digunakan yaitu uji validitas, uji reliabilitas, regresi linier berganda, ujit, uji F, dan koefisien determinasi (R2). Hasil analisis pada uji F menunjukkan uji F hitung > F tabel, artinya terdapat pengaruh ketepatan waktu dan kualitas pelayanan terhadap reputasi perusahaan penerbangan Lion Air di Bandar Udara Komodo Labuan Bajo Nusa Tenggara Timur (NTT). Hasil analisis regresi linier berganda dapat diketahui bahwa variabel ketepatan waktu dan kualitas pelayanan berpengaruh positif terhadap reputasi perusahaan penerbangan. Dan hasil koefisien determinasi (R2) sebesar 72,9%.Kata Kunci: ketepatan waktu, Kualitas Pelayanan, Reputasi perusahaan Penerbangan, Lion AirÂ AbstractThe reputation of the airline company is usually created through the impression that the company gives to passengers both in terms of timeliness and quality of service provided. The purpose of this study was to determine the effect of punctuality and service quality on the reputation of the Lion Air airline at Komodo Airport, Labuan Bajo, East Nusa Tenggara (NTT). This study uses a quantitative approach. And the sampling technique in this study used a purposive sampling technique. The data collection technique in this study used a questionnaire with data processing using the SPSS 20.0 software program.The analytical method used is validity test, reliability test, multiple linear regression, test, F test, and coefficient of determination (R2). The results of the analysis on the F test show that the F test count > F table, meaning that there is an influence on timeliness and service quality on the reputation of the Lion Air airline at Komodo Airport, Labuan Bajo, East Nusa Tenggara (NTT). The results of multiple linear regression analysis can be seen that the variables of timeliness and service quality have a positive effect on the reputation of airlines. And the result of the coefficient of determination (R2) is 72.9%.Keywords: punctuality, service quality, airline reputation, Lion Air

Pengaruh Fasilitas Ruang Tunggu Keberangkatan Domestik dan Kualitas Pelayanan â€‹Passanger Handling â€‹Terhadap Kenyamanan Penumpang di Bandar Udara Juanda Surabaya di Masa Covid-19 Aulia Putri; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakDi Indonesia kasus penularan covid-19 ini menyebar begitu cepat sehingga pemerintah membuat kebijakan untuk meminimalisirkan penyebaran covid-19. Dengan adanya kebijakan tersebut sektor ekonomi di Indonesia menurun, khususnya di sektor transportasi udara mengalami kerugian yang cukup besar, ini juga terjadi pada Bandar Udara Internasional Juanda Surabaya. Oleh karena itu, tujuan penelitian ini adalah untuk mengetahui pengaruh fasilitas ruang tunggu keberangkatan domestik dan kualitas pelayanan passenger handling secara parsial dan simultan terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya di masa covid-19. Penelitian ini menggunakan metode kuantitatif dengan menyebarkan kuesioner kepada 100 responden yang menggunakan jasa di Bandar Udara Internasional Juanda yang disebarkan secara offline dan online. Teknik pengambilan sampel dengan menggunakan teknik non probability sampling daan purposive sampling.Hasil dari penelitian ini yaitu i) fasilitas ruang tunggu keberangkatan domestik berpengaruh terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh thitung 3,788 > ttabel 1,985. ii) kualitas pelayanan passenger handling berpengaruh terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh thitung 4,300 > ttabel 1,985. iii) berdasarkan hasil uji F menunjukkan bahwa fasilitas ruang tunggu keberangkatan domestik dan kualitas pelayanan passenger handling berpengaruh simultan terhadap kenyamanan penumpang di Bandar Udara Internasional Juanda Surabaya berdasarkan hasil yang diperoleh fhitung 56,085 > ftabel Â 3,09. Dengan nilai koefisien determinasi sebesar 0,536 yang menunjukkan bahwa variabel dependen berpengaruh secara simultan terhadap variabel independen dengan sebesar 53,6% dan sisanya dipengaruhi oleh variabel lain.Kata kunci: Fasilitas ruang tunggu keberangkatan domestik, Kualitas Pelayanan, Kenyamanan PenumpangÂ Â AbstractIn Indonesia, cases of COVID-19 transmission are spreading so fast that the government has made policies to minimize the spread of COVID-19. With this policy, the economic sector in Indonesia has declined, especially in the air transportation sector, which has experienced a large loss, this also happened to Juanda International Airport, Surabaya. Therefore, the purpose of this study was to determine the effect of the domestic departure waiting room facilities and the quality of passenger handling services partially and simultaneously on the comfort of passengers at Juanda International Airport Surabaya during the covid-19 period. This study uses a quantitative method by distributing questionnaires to 100 respondents who use services at Juanda International Airport which are distributed offline and online. The sampling technique used was non-probability sampling and purposive sampling.The results of this study are i) domestic departure waiting room facilities affect passenger comfort at Juanda International Airport Surabaya based on the results obtained tcount 3.788 > ttable 1.985. ii) the quality of passenger handling services affects the comfort of passengers at Juanda International Airport Surabaya based on the results obtained tcount 4,300 > ttable 1,985. iii) based on the results of the F test, it shows that the domestic departure waiting room facilities and the quality of passenger handling services have a simultaneous effect on passenger comfort at Juanda International Airport, Surabaya based on the results obtained fcount 56.085 > ftable 3.09. With a coefficient of determination of 0.536 which indicates that the dependent variable simultaneously influences the independent variable by 53.6% and the rest is influenced by other variables.Keywords: Domestic departure waiting room facilities, Service Quality, Passenger Comfort

Pengaruh Kualitas Pelayanan Dan Harga Tiket Terhadap Kepuasan Pelanggan Maskapai Penerbangan Nam Air Di Bandar Udara Internasional Supadio Pontianak Matius Anjar Utama; Fryda Fatmayati
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakPengaruh kualitas pelayanan dan harga tiket merupakan salah satu faktor penting yang dapat mempengaruhi kepuasan pelanggan terhadap suatu maskapai penerbangan. Seiring berkembangnya industri penerbangan, memberikan berbagai macam maskapai penerbangan yang menyesuaiakan dari segi kualitas pelayan dan harga tiket sehingga semakin menarik minat dari beberapa pelanggan beranekaragamnya materi pembelajaran dalam hal memberikan kualitas pelayanan kepada pelanggan. penelitian dengan judul â€œPengaruh Kualitas Pelayanan dan Harga Tiket Terhadap kepuasan Pelanggan di Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak.â€ Memiliki tujuan penelitian yang diantaranya adalah : untuk mengetahui apakah terdapat pengaruh dari Kualitas Pelayanan dan dan Harga Tiket baik secara parsial maupun simultan terhadap kepuasan pelanggan di Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak. Penelitian ini menggunakan metode pendekatan kuantitatif. Adapun sumber data yang digunakan adalah data primer dan sekunder yang berkaitan dengan tanggapan penumpang, kajian pustaka, dan jurnal-jurnal mengenai promosi penjualan dan kualitas pelayanan. Data akan dianalisa dengan analisis regresi linier berganda. Landasan teori yang digunakan adalah kualitas pelayanan, harga tiket dan keuasan pelanggan.Â Hasil penelitian menunjukan bahwa terdapat pengaruh kualitas pelayanan dan harga tiket baik secara parsial maupun simultan terhadap kepuasan pelanggan Maskapai Penerbangan Nam Air di Bandar Udara Internasional Supadio Pontianak. Hal tersebut dikarenakan nilai thitung > ttabel, untuk Variabel Kualitas Pelayanan adalah sebesar 8,202, dan Variabel Harga Tiket adalah sebesar 4,342. Kemudian hasil pengujian menunjukan bahwa nilai Fhitung adalah sebesar 181,207 > Ftabel sebesar 3,09. Hasil penelitian juga menunjukan bahwa persentase pengaruh kualitas pelayanan dan harga tiket terhadap kepuasan pelanggan adalah sebesar 78,9%, sedangkan 21,1% dipengaruhi oleh faktor lain diluar dari kualitas pelayanan dan harga tiket.Kata Kunci: kualitas pelayanan, harga tiket, kepuasan pelanggan.Â AbstractThe influence of service quality and ticket prices is one of the important factors that can affect customer satisfaction with an airline. Along with the development of the aviation industry, providing various kinds of airlines that adjust in terms of service quality and ticket prices so as to attract the interest of several customers who have a variety of learning materials in terms of providing quality service to customers. research entitled "The Influence of Service Quality and Ticket Prices on Customer Satisfaction on Nam Air Airlines at Supadio Pontianak International Airport." Some of the research objectives include knowing whether there is an effect of Service Quality and Ticket Prices, either partially or simultaneously on customer satisfaction at Nam Air Airlines at Supadio International Airport, Pontianak. This study uses a quantitative approach method. The data sources used are primary and secondary data relating to passenger responses, literature review, and journals regarding sales promotion and service quality. The data will be analyzed by multiple linear regression analysis. The theoretical basis used is the quality of service, ticket prices and customer satisfaction. The results showed that there was an effect of service quality and ticket prices either partially or simultaneously on Nam Air's customer satisfaction at Supadio International Airport, Pontianak. This is because the value of tcount > ttable, for the Service Quality Variable is 8,202, and the Ticket Price Variable is 4,342. Then the test results show that the value of Fcount is 181.207 > Ftable of 3.09. The results also show that the percentage of the influence of service quality and ticket prices on customer satisfaction is 78.9%, while 21.1% is influenced by other factors outside of service quality and ticket prices. Keywords: service quality, ticket prices, customer satisfaction

PENGARUH PELATIHAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN PT. ANGKASA PURA II DI BANDAR UDARA TJILIK RIWUT PALANGKARAYA Dea; Fryda Fatmayati
Jurnal Ground Handling Vol 4 No 01 (2022): Ground Handling Dirgantara
Publisher : Ground Handling Dirgantara

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Kinerja karyawan menjadi hal penting dalam menaikkan produktivitas karyawan serta kemajuan perusahaan. Dalam menaikkan kinerja karyawan perusahaan harus dapat memahami faktor faktor yang dapat mempengaruhi kinerja salah satunya dengan memberikan pelatihan dan motiva kepada karyawan. Dengan mengadakan pelatihan, karyawan dapat mempunyai pengetahuan, keterampilan dan keahlian sesuai dengan pekerjaan yang dilakukannya. Serta dengan pemberian motivasi yang tepat akan mampu membangkitkan semangat, semangat dan kesungguhan dalam bekerja seseorang. Jenis penelitian ini adalah deskritif kuantitatif. Populasi dan sampel dalam penelitian ini adalah seluruh karyawan yang berjumlah 73 orang. menggunakan teknik simple random sampling. Pengumpulan data menggunakan kuisioner (angket) dengan menggunakan skala likert yang teruji validitas dan reliabilitasnya.Berdasarkan hasil pengujian data dengan menggunakan Analisis Regresi Linier Berganda, melalui hasil perhitungan yang telah dilakukan nilai t hitung X1 sebesar 9,115 dengan taraf signifikasi hitung sebesar 0,000 dan t hitung X2 sebesar 3,487 dengan taraf signifikasi 0,001 tersebut lebih kecil dari 0,05. Pengaruh Variabel X1 (Pelatihan) dan X2 Variabel (Motivasi) sebesar 63,5% terhadap (kinerja karyawan) Y, dan 36,5%, merupakan sumbangan dari variabel lain. Berarti hopotesis dalam ini Ho ditolak dan Ha diterima.Dengan demikian hasil penelitian menunjukkan bahwa terdapat pengaruh pelatihan dan motivasi terhadap kinerja karyawan PT. Angkasa Pura II Bandar Udara Tjilik Riwut Palangka Raya. Pelatihan dan motivasi terlaksana dengan cukup baik sehingga meningkat kinerja pegawai.

Analysis of Komodo Airport Development Potential in Supporting the Tourism Sector in Labuan Bajo Andi Nurhayati; Fryda Fatmayati
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.698

Transportation has a very important role in economic development, because transportation services facilitate the distribution of circulation and traffic of goods and services. The performance of the national economic network cannot run without the support of transportation. As one of Indonesia's leading tourism potentials, Labuan Bajo needs infrastructure support such as an airport. To facilitate the accessibility of tourists, especially foreign tourists, the provision of an international airport can be considered. This study uses qualitative research methods, the subject of this research is Komodo Airport. Collecting data using interviews, observation, and documentation. After obtaining the data, the researcher performs data processing through the stages of data reduction, data presentation, and drawing conclusions. Based on the research results obtained by researchers, at Komodo Labuan Bajo Airport, the role of Komodo Airport in supporting the Labuan Bajo tourism sector is to provide services, and provide tourism support facilities by optimizing the information section, and the airport security section. The strategy for Komodo airport in contributing to tourism in Labuan Bajo is by promoting tourism objects in Labuan Bajo, cooperating with travel agents, adding flight schedules (Extra Flights). The obstacles faced by the airport in carrying out the airport's role in supporting the tourism sector are the lack of contribution from the Labuan Bajo regional government in supporting airport activities, the lack of a budget to support facilities and infrastructure.

The Effect of the Effectiveness of Application and Technical Capabilities of Siopskom Users on the Performance of AMC Officers at Yogyakarta International Airport Theresia Siul; Fryda Fatmayati
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.729

AMC is the unit responsible for regulation and supervision of order, safety of traffic movement on the apron, and aircraft parking placement, managing all vehicle movements on the apron. To increase the effectiveness of AMC performance, it is necessary to have an information system, namely siopskom to help provide every work convenience for employees. The purpose of this research is to find out how much effectiveness the application has on the performance of AMC officers, to find out the techniques of using SIOPSKOM on the performance of AMC officers, and to find out how much is the effectiveness of the implementation and technical ability of the siopskom user on the performance of AMC officers at Yogyakarta International Airport. This study used a quantitative method with the variables of application effectiveness (X1), the technical ability of Siopskom users (X2) and the performance of AMC officers (Y). The data used are primary data, secondary data, and documentation. Primary data was obtained from distributing questionnaires to 15 AMC officers, secondary data was obtained from taking references from previous studies that were relevant to the research being carried out, and the documentation was in the form of pictures of filling out the questionnaire. Data analysis was used using multiple linear regression tests. The results of the study from the average value on the indicator of the effectiveness of implementation (X1) there is no significant effect between the effectiveness of the application on the performance of AMC officers at Yogyakarta International Airport. There is a significant influence between the Siopskom user's technical ability variable on the performance of AMC officers at Yogyakarta International Airport by looking at the t count value of 6.024 t table of 2.160. Meanwhile, the effectiveness of the implementation and the technical ability of Siopskom users simultaneously affect the performance of AMC officers at Yogyakarta International Airport. Data analysis uses multiple linear so that it produces an f-count value of 24,944 Ftable 0.263 and a significance of 000 0.05.

Analysis of Security Examination Facilities in Supporting Aviation Safety at Tunggul Wulung Cilacap Airport Muhammad Rizky Wahyu Nugroho; Fryda Fatmayati
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.807

Various kinds of phenomena that occur at the Tunggul Wulung Cilacap Airport which are managed by the Directorate General of Civil Aviation related to the equipment in the AVSEC unit often experience problems. One of the employees at the unit said that not all of the equipment at the airport was in good condition. This will hinder the passenger inspection process, and can threaten flight safety at the airport itself, therefore this study aims to determine the condition of the equipment in the AVSEC unit, determine the impact caused by the condition of the security inspection equipment that works well on safety. flights and knowing the role of AVSEC officers in overcoming the limitations of flight security inspection equipment at Tunggul Wulung Cilacap Airport. The method used in this study is based on post-positivism philosophy with data collection techniques using triangulation and data analysis is qualitative induction. The research tool is in the form of interviews with each of the senior, junior and basic officers in the Avuation Security (AVSEC) unit. The results of this study can be shown by the results of the researchers' observations that the duties and roles of AVSEC personnel are very good and according to the applicable SOPs, however, the existing inspection facilities will be handled inadequately.

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