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All Journal Journal of Multidisciplinary Academic Jurnal Manajemen dan Pemasaran Jasa
Evi Susanti
STIE Jakarta International College, Indonesia
Economics, Econometrics & Finance Education Engineering Social Sciences

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The Role of Empowerment and Work Environment on Employee Performance Supported Over Organizational Commitment Ria Oktaviani; Evi Susanti; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to examine the effect of empowerment and the work environment on employee performance supported over organizational commitment so that conducting this test will benefit the parties concerned. In this study was conducted at eight manufacturing companies of road markings in Indonesia with 200 sampling data from employees. Here, we obtain the sampling data come from 25 employees at 8 companies, respectively. By using Structural Equation Modeling (SEM) approach assisted by the Lisrel (Linear Structural Relationship) program 8.8, we analyze employee performance support over organizational commitment. We obtain data observation from distribution surveys with quantitative method questionnaires. The results showed empowerment and the work environment were positively related to organizational commitment and employee performance. In this case the organizational commitment as a supporter of the influence of empowerment and the work environment on employee performance. Here, research results should be used for the development of human resource management science. Furthermore, this research has a contribution to manufacturing companies who needs to empower employees by giving authority and involvement in decision making so that performance improves. Thus, companies also need to condition a work environment that is conducive and supportive in every process of carrying out employee work so that it will improve employee performance.
KUALITAS LAYANAN INTERNAL YANG MEMENGARUHI KEPUASAN NASABAH DENGAN MENGGUNAKAN KUALITAS LAYANAN EKSTERNAL SEBAGAI VARIABEL MEDIASI Evi Susanti
Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 1 (2018): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1390.987 KB) | DOI: 10.25105/jmpj.v11i1.2099

Abstract

This study develops the role of service quality both internal and external service quality to improve customer satisfaction at shariah banking service office in DKI Jakarta province. This study discusses the study on two areas of science namely Human Resource Management and marketing management science. The target in this study was 121 shariah banking service offices. Sample is selected using purposive sampling. The liniear Structural Equation Modelling (SEM) was adopted to verfy the model. The results are  (1) internal service quality has a positive significant and direct influence on external service quality (2) external service quality has a positive significant and direct influence on customer satisfaction (3) internal service quality has significantly positive influence on external service quality, which in turn affects the customer satisfaction in a significant and positive manner. In summary, the external service quality has a partially mediating effect.
The relationship between counterproductive work behavior and emotional intelligence among pest control employees Evi Susanti; Adam Ahmad Alwansyah
Jurnal Manajemen dan Pemasaran Jasa Vol. 14 No. 1 (2021): MARET
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (170.504 KB) | DOI: 10.25105/jmpj.v14i1.8199

Abstract

The primary purpose of this research is to study the effect of emotional intelligence (EI) on the counterproductive work behavior (CWB) of employees in the pest control industry in Indonesia. Although the effect of EI on CWB can be analyzed using the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), this model is not specific to employees; for this reason, EI will be measured via the Wong and Law Emotional Intelligence Scale (WLEIS). Questionnaires were distributed to 585 pest control employees. The data were analyzed using structural equation modeling (SEM). The results indicate that EI has a statistically significant negative relationship with CWB and that the more emotionally intelligent employees are, the less likely they will be to act counterproductively at work. These findings can potentially reduce the level of CWB for organizations and society by enabling companies to assess the EI of workers. 
Co-Authors Adam Ahmad Alwansyah Ria Oktaviani Tantri Yanuar Rahmat Syah