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All Journal Journal of Multidisciplinary Academic Jurnal Health Sains
Idrus Jus’at
Universitas Esa Unggul, Jakarta, Indonesia
Dentistry Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The Relationship Between Quality of Food and Nutrition Services and Patient Loyalty with Mediated Patient Satisfaction at X Hospital Bogor Rini Siti Haerani; Idrus Jus’at; Anastina Tahjoo
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Hospital’s success depends on patients’ expectations, perception, and judgment on the quality of services provided by hospitals. The study aims to determine the suitability between expectations and perceptions quality of food and nutrition service which is received by patients during inpatient care at X Hospitals and to analyze the relationship between quality of food and nutrition services and patient loyalty that is mediated by patient satisfaction. This research used a longitudinal prospective survey with a quantitative approach and simple random sampling. The sample of this study consists of 35 elderly inpatients 60 years old and over and at least three days of being hospitalized. The data required was collected through the standard SERVQUAL, satisfaction, and loyalty questionnaire and then it was path analyzed using the SPSS software. The result of the study showed the average perceived congruence between perceptions and expectations of the quality of food and nutrition services was 95.22%. The correlation analysis shows all of the relationship independent and dependent variables have a positive and significant pattern (p
Tenaga Kesehatan Selama Pandemi: Pentingnya Peran Psychological Well Being sebagai Mediasi Quality of Work Life dan Stres Kerja terhadap Perceived Productivity dalam Masa Pandemi Covid-19 di Rumah Sakit Swasta Jakarta Yohanes Ariyanto Seno; Rina Anindita; Idrus Jus’at
Jurnal Health Sains Vol. 3 No. 1 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i1.401

Abstract

Entering the beginning of 2020 external conditions globally in some parts of the world experienced a covid-19 pandemic and especially in Indonesia this case began to increase in February 2020. To respond to the state of the covid-19 virus pandemic in Indonesia which continues to increase massively, it requires health workers as the vanguard. Hospitals in providing services related to covid-19 need to pay attention to aspects that can support the productivity of health workers in order to increase perceived productivity. Many factors that affect perceived productivity, including quality of work life, work stress, psychogical well being, and so on. This study aims to analyze the effect of quality of work life and work stress on perceived productivity in health workers at Jakarta Private Hospital with psychological well being as a mediation variable in the covid-19 pandemic.The research design used is quantitative analysis research with a causality approach. The data source is obtained in the form of primary data. The authors used a survey method with questionnaire instruments distributed to 152 sample people. Analysis of questionnaire data is conducted using SEM and illustrated through descriptive statistics. The results showed that quality of work life and work stress had a positive influence on perceived productivity with psychological well being as mediation in health workers working in the covid-19 pandemic in jakarta private hospitals. Thus, Jakarta's private hospitals can focus more on these research variables in order to improve in thefuture.
Co-Authors Anastina Tahjoo Mahmuddin Mahmuddin Rina Anindita Rini Siti Haerani Rokiyah Kusumapradja Yohanes Ariyanto Seno