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All Journal Jurnal Teras Kesehatan Coopetition : Jurnal Ilmiah Manajemen
Mutiafani Hanafi
Politeknik Al Islam Bandung
Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Physics Public Health Social Sciences Other

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GAMBARAN TINGKAT KEPUASAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN TENTANG PELAYANAN ADMINISTRASI KEPESERTAAN DI BPJS KESEHATAN KANTOR CABANG UTAMA (KCU) BANDUNG: An Overview of the Satisfaction Level of Health Participants of BPJS on Membership Administration Service at the Health BPJS Main Branch Office of Bandung Mutiafani Hanafi
JURNAL TERAS KESEHATAN Vol 2 No 2 (2019): Jurnal Teras Kesehatan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Politeknik Al Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38215/jutek.v2i1.27

Abstract

This study is motivated by the improving number of participant and it must be coupledwith the increasing quality of service rendered by service providers. Many insurancecompanies demand the insurance provider to improve the quality of service. Theproblem in this research is the presence of some complaints from participants of theadministrative service in Badan Penyelenggara Jaminan Sosial (BPJS) KesehatanKantor Utama (KCU) Bandung, one of the problems is the waiting time is too long inthe place of making the cards. The method used in this research is descriptive method. Collection of data use a sheet of an interview, by giving of an interview to the 30respondent who comes to BPJS. Measuring the level of participant satisfaction bycomparing expectation and reality by using five dimensions ; tangible, reliability, responsiveness, empathy and assurance. Based on the result of research conducted,,the level of participant satisfaction BPJS are as follows : dimension of tangible 76,5%, dimension of reliability 68 %, dimensions of responsiveness 71 %, dimension ofempathy 76 % and dimension of assurance 69 %, As a whole the dimension ofsatisfaction level participants attain average 72,1 % lay on the Satisfied level.
GAMBARAN PELAYANAN ADMINISTRASI PENDAFTARAN RAWAT JALAN PASIEN BPJS SELAMA MASA PANDEMI COVID-19 DI RUMAH SAKIT AL ISLAM BANDUNG TAHUN 2021: DESCRIPTION OF ADMINISTRATION SERVICES OF BPJS OUT PATIENTS REGISTRATION DURING THE COVID-19 PANDEMIC AT AL ISLAM HOSPITAL BANDUNG IN 2021 Mutiafani Hanafi; Wiwin Winarti; Kamila Rostiana Rihadatul'aisy
JURNAL TERAS KESEHATAN Vol 5 No 1 (2022): Jurnal Teras Kesehatan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Politeknik Al Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38215/jtkes.v4i2.77

Abstract

The title of this research is "Overview of BPJS Outpatient Registration Administration Services during Covid-19 Pandemic at Al Islam Hospital Bandung in 2021". The purpose of this research was to determine the outpatient registration administrative services provided to BPJS patients. This research was conducted from April to June 2021. The type of research used is using a qualitative method with a descriptive approach, while the data collection technique is through a document review process, interviews with the registration supervisor and several staff who served as implementers and also observations carried out in the outpatient registration unit of BPJS patients. The collected data is then analyzed and described in a detailed and structured manner. The results of this research are the process of implementing registration services refers to the applicable regulations and also the provisions that have been made by the hospital. Some of the registration services at Al Islam Hospital that can be used by BPJS patients are, Direct Registration, Telephone Registration, Autoregistration, Referrals between health facilities, and Internal Referrals. From these data it is concluded that the services provided by Al Islam Hospital during the pandemic has made the necessary modification to the existing regulation to adhere covid-19 protocol, are in accordance with applicable regulations and implemented in accordance with the standard operating procedures set by the Hospital. Keywords: BPJS Patients, Registration, Out-patient, Covid-19
Pengaruh Promosi Melalui Media Sosial dan Word of Mouth Terhadap Minat Kunjungan Ulang Pasien Febiana, Ceria; Putri Wijayanti, Anita; Winarti, Wiwin; Hanafi, Mutiafani 
Coopetition : Jurnal Ilmiah Manajemen Vol. 15 No. 2 (2024): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v15i2.4404

Abstract

The purpose of this study was to determine the effect of promotions through social media and word of mouth on the intention to revisit PINDAD Hospital patients, with a patient population of PINDAD Hospital with a sample of 100 respondents taken by purposive sampling method. Data was collected by distributing questionnaires directly and also using the Google form. After the validity and reliability tests were carried out, the analysis was carried out with the classical assumption test, multiple linear regression analysis tests, the coefficient of determination, the f test and t test. The results showed that promotions with social media and word of mouth had a positive and significant effect on patient repeat visits, which means that if promotions with social media and word of mouth were increased, the patient's repeat visits would also increase significantly.
GAMBARAN TINGKAT KEPUASAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN TENTANG PELAYANAN ADMINISTRASI KEPESERTAAN DI BPJS KESEHATAN KANTOR CABANG UTAMA (KCU) BANDUNG: An Overview of the Satisfaction Level of Health Participants of BPJS on Membership Administration Service at the Health BPJS Main Branch Office of Bandung Mutiafani Hanafi
JURNAL TERAS KESEHATAN Vol 2 No 2 (2019): Jurnal Teras Kesehatan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Politeknik Al Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38215/jutek.v2i1.27

Abstract

This study is motivated by the improving number of participant and it must be coupledwith the increasing quality of service rendered by service providers. Many insurancecompanies demand the insurance provider to improve the quality of service. Theproblem in this research is the presence of some complaints from participants of theadministrative service in Badan Penyelenggara Jaminan Sosial (BPJS) KesehatanKantor Utama (KCU) Bandung, one of the problems is the waiting time is too long inthe place of making the cards. The method used in this research is descriptive method. Collection of data use a sheet of an interview, by giving of an interview to the 30respondent who comes to BPJS. Measuring the level of participant satisfaction bycomparing expectation and reality by using five dimensions ; tangible, reliability, responsiveness, empathy and assurance. Based on the result of research conducted,,the level of participant satisfaction BPJS are as follows : dimension of tangible 76,5%, dimension of reliability 68 %, dimensions of responsiveness 71 %, dimension ofempathy 76 % and dimension of assurance 69 %, As a whole the dimension ofsatisfaction level participants attain average 72,1 % lay on the Satisfied level.
Co-Authors Anita Wijayanti, Agusti Sekar Putri Prabowo, Kartika Hendra Titisari & Febiana, Ceria Kamila Rostiana Rihadatul'aisy Winarti, Wiwin Wiwin Winarti