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Dewi Rahayu
Public Health, Universitas Mitra Indonesia
Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health

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Analysis of Factors Related to Patients Satisfaction Dewi Rahayu; Dwi Yuli Maritasari; Astiana Al’dila
Indonesian Journal of Global Health Research Vol 3 No 2 (2021): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.851 KB) | DOI: 10.37287/ijghr.v3i2.475

Abstract

The effort of a hospital to survive and develop is to improve services to patients. Hospitals can do various ways to increase patient visits, so the hospital must be able to display and provide good health services, so that the impact that arises will make patients come back to take advantage of the hospital's services. RSU Islam has the lowest percentage value of customer satisfaction compared to other public private hospitals located in Metro City. The purpose of this study was to determine the factors related to outpatient satisfaction at the Metro Islamic Hospital in 2020. This study used a cross-sectional study design. The study population was the target population in this study, the average monthly outpatient who received services at the Islamic Metro Hospital was 1,098, while the sample chosen was 98 people. Data collection was done by employing a questionnaire that has been tested for validity and reliability and filled directly by the respondents, while data analysis was done by using logistic regression. The results showed that there was a relationship between perceptions of reliability (p value 0.000), responsiveness (p value 0.045), assurance (p value 0.048), empathy (p value 0.000), and physical evidence (p value 0.000) with outpatient satisfaction at Metro Islamic Hospital in 2020. Reliability is the most dominant factor related to outpatient satisfaction at Metro Islamic Hospital in 2020, where has the highest OR value of 7.218.
Management of Free Health Services in Hospital Siti Mardiyanti; Dewi Rahayu; Ahmad Karbito; Atikah Adyas
Indonesian Journal of Global Health Research Vol 3 No 3 (2021): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.276 KB) | DOI: 10.37287/ijghr.v3i3.525

Abstract

The Government of Indonesia is obliged to provide guarantees for the fulfillment of the right to a healthy life for every citizen by enforcing the Social Security Administration (BPJS) for Health. The success of hospitals in carrying out their functions is marked by an increase in the quality of hospital services. To implement the implementation of SJSN in the BPJS program, the phenomenon of existing problems where the management of free health services in hospitals has not been carried out optimally, seeing some complaints in the community, therefore it is necessary to study the management of health services in terms of input, process and output. and 5M management at Tjokrodipo Hospital, Bandar Lampung City. This study aims to determine and describe the Management of Free Health Services at Tjokrodipo Hospital, Bandar Lampung City in 2021. This research is a qualitative study with a descriptive approach. The time of the study was carried out from May to June 2021 in Tjokrodipo Hospital Bandar Lampung Research subjects were selected using purposive sampling technique, researchers used data triangulation techniques and data processing carried out in this study was source triangulation. not available for BPJS patients, so patients are advised to look for other dispensaries, medical equipment such as patient beds are still lacking because during the pandemic, the availability of health human resources (HR), such as dentists and specialists are not in accordance with class C hospital standards, patients feel that the free health services provided are not good, the average patient complains of a lack of equipment such as uncomfortable beds and rooms because there are many patients.
Analysis of Factors Related to Patients Satisfaction Dewi Rahayu; Dwi Yuli Maritasari; Astiana Al’dila
Indonesian Journal of Global Health Research Vol 3 No 2 (2021): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.851 KB) | DOI: 10.37287/ijghr.v3i2.475

Abstract

The effort of a hospital to survive and develop is to improve services to patients. Hospitals can do various ways to increase patient visits, so the hospital must be able to display and provide good health services, so that the impact that arises will make patients come back to take advantage of the hospital's services. RSU Islam has the lowest percentage value of customer satisfaction compared to other public private hospitals located in Metro City. The purpose of this study was to determine the factors related to outpatient satisfaction at the Metro Islamic Hospital in 2020. This study used a cross-sectional study design. The study population was the target population in this study, the average monthly outpatient who received services at the Islamic Metro Hospital was 1,098, while the sample chosen was 98 people. Data collection was done by employing a questionnaire that has been tested for validity and reliability and filled directly by the respondents, while data analysis was done by using logistic regression. The results showed that there was a relationship between perceptions of reliability (p value 0.000), responsiveness (p value 0.045), assurance (p value 0.048), empathy (p value 0.000), and physical evidence (p value 0.000) with outpatient satisfaction at Metro Islamic Hospital in 2020. Reliability is the most dominant factor related to outpatient satisfaction at Metro Islamic Hospital in 2020, where has the highest OR value of 7.218.
Management of Free Health Services in Hospital Siti Mardiyanti; Dewi Rahayu; Ahmad Karbito; Atikah Adyas
Indonesian Journal of Global Health Research Vol 3 No 3 (2021): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.276 KB) | DOI: 10.37287/ijghr.v3i3.525

Abstract

The Government of Indonesia is obliged to provide guarantees for the fulfillment of the right to a healthy life for every citizen by enforcing the Social Security Administration (BPJS) for Health. The success of hospitals in carrying out their functions is marked by an increase in the quality of hospital services. To implement the implementation of SJSN in the BPJS program, the phenomenon of existing problems where the management of free health services in hospitals has not been carried out optimally, seeing some complaints in the community, therefore it is necessary to study the management of health services in terms of input, process and output. and 5M management at Tjokrodipo Hospital, Bandar Lampung City. This study aims to determine and describe the Management of Free Health Services at Tjokrodipo Hospital, Bandar Lampung City in 2021. This research is a qualitative study with a descriptive approach. The time of the study was carried out from May to June 2021 in Tjokrodipo Hospital Bandar Lampung Research subjects were selected using purposive sampling technique, researchers used data triangulation techniques and data processing carried out in this study was source triangulation. not available for BPJS patients, so patients are advised to look for other dispensaries, medical equipment such as patient beds are still lacking because during the pandemic, the availability of health human resources (HR), such as dentists and specialists are not in accordance with class C hospital standards, patients feel that the free health services provided are not good, the average patient complains of a lack of equipment such as uncomfortable beds and rooms because there are many patients.
Co-Authors Astiana Al’dila Atikah Adyas Dwi Yuli Maritasari Karbito Karbito Siti Mardiyanti