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All Journal Ultima Management : Jurnal Ilmu Manajemen Jurnal Sistim Informasi dan Teknologi
Thomas Dwi Susmantoro
Universitas Multimedia Nusantara
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOUR, PERCEIVED ORGANIZATIONAL SUPPORT, DAN MODERASI KUALITAS PELAYANAN REKANAN ERP TERHADAP KINERJA PEMGGUNAAN ERP Thomas Dwi Susmantoro
Ultima Management : Jurnal Ilmu Manajemen Vol 12 No 2 (2020): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v12i2.1861

Abstract

The usage of Enterprise Resource Planning (ERP) as an effort of the company to improve competitiveness through the implementation of integrated system and the utilization of information resources, demands the participation of stakeholders in ensuring the successful achievement company’s objective. Unlike previous research, in this study seeks to examine aspects that the involvement of all stakeholders both inside and outside the organization of the company that can influence the usage of ERP in the company. It identified the influence of Organizational Citizenship Behaviours (OCB), Perceived Organizational Support (POS) and moderation of the quality of partner services to the performance of ERP usage. This research was conducted on 87 erp executives, managers and users from 46 companies in Indonesia. It found the positive influences of OCB, PDO and moderation of the quality of partner services on the performance of ERP usage. The result of the research explains how companies can improve the performance of ERP usage which ultimately impacts the company's competitiveness. Key Words: ERP, Organizational Citizenship Behaviours (OCB), ERP Usage, Perceived Organizational Support, Quality Service
The Application of Exponential Comparison Method and Analytical Hierarchy Process to Analyze Supply Chain Performance Hendy Tannady; Thomas Dwi Susmantoro; Tessa Hendra
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jsisfotek.v5i1.201

Abstract

The purpose of this research is to map the structure of the fruit supply chain, determine the fruit supplier that best meets the criteria, measure the performance of the fruit supply chain management, and recommend improvements to the fruit supply chain management performance. This research uses the descriptive analysis method for mapping fruit supply chain structure, the Exponential Comparison Method (MPE) for selecting the best supplier, the SCOR model, the Analytical Hierarchy Process (AHP), and Snorm de Boer normalization for measuring fruit supply chain management performance in a period of 1 month, as well as a fishbone diagram to recommend performance improvements. Based on the research results, it is known that members of the fruit supply chain consist of 50 suppliers (fruit and packaging), 4 sub-distributors, 240 retail stores, and 800 resellers. Based on the MPE analysis, there are five selected local and imported fruit suppliers. Based on the results of performance measurements, the fruit supply chain management is good, except for two processes, namely procurement and production, so six practices are recommended that can be implemented by the company.
Co-Authors Hendy Tannady Tessa Hendra