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Riskan Riskan
Pendidikan Nonformal Universitas Bengkulu
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PENGELOLAAN KEGIATAN BELAJAR MASYARAKAT (PKBM) DI KOTA BENGKULU (Studi Pada PKBM Sriwijaya Sawah Lebar Kota Bengkulu) Muhammad Nursamsi; Riskan Riskan; Parlan Parlan
Jurnal Pendidikan Sepanjang Hayat Vol 2, No 1 (2019)
Publisher : UNIB Press, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/joll.2.1.57-61

Abstract

The purpose in this research are to know about planning, how to organize, how to realization and doing control from centre of society learning activity ( pusat kegiatan belajar masyarakat ) Sriwijaya. In this research use method qualitative with technique of collection the data are interview, observation and documentation. The subject has been choose is managment of PKBM Sriwijaya, there are consists of the leader is Mr. Ralin MS Gumay and the treasurer Mrs. Umi Yanti. To proving the validity of data, the researcher do to checking the data with triangulation, there are triangulation source, triangulation technique, and triangulation of time. The data has been analyze with 3 step, there are, reduction of data, presentation of data, and last is take a conclusion. The result from this research are found, first is planning, formulate the perspective and mission, prepare the tools and labor done in preparation. Second, how to organize, PKBM sriwijaya have management organization there are consists of builder, leader, secretary, and treasurer. Third is realization, in doing program activity, PKBM Sriwijaya use fund by society, and the curriculm they are use is from tbe goverment. Fourth, for doing control from manager of PKBM Sriwijaya, its about direct or not, the manager too, doing the controling the tutor will be become an object of evaluation. Key words : Managment,  Centre of society learning activity 
HUBUNGAN ANTARA KUALITAS LAYANAN DENGAN KEPUASAN KONSUMEN DI RUMAH CANTIK AMANIE KEBUN TEBENG KOTA BENGKULU Regita Cahyani; Riskan Riskan; Suardi Jasma
Jurnal Pendidikan Sepanjang Hayat Vol 2, No 2 (2019)
Publisher : UNIB Press, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/joll.2.2.75-83

Abstract

This study was aimed to figure out if there is significant correlation between service quality and customers' satisfaction at Rumah Cantik Amanie in Kebun Tebeng of Bengkulu municipality. This was a quantitative study. Method used in this study was survey. Data collection was done by giving away questionnaire in the form of written statement to be filled in by the respondents based on the real situation. The respondents were 212 people, taken by purposive sampling technique. Data analysis method used were descriptive analysis and correlation analysis. Based on the analysis result and hipothesis examination it could be concluded that: (1) Amanie salon's service quality had been quality in the customers'  opinion proven by average score of 4.04. This  average score was in the range of 3.41 - 4.20 which was categorized to be "quality"; (2) Amanie salon's customers' satisfaction had already been satisfied category, with average answer of 4.09. This score was in the range of 3.41-4.20 which meant "satisfied"; (3) There was correlation between service quality and Amanie salon's customers' satisfaction with correlation coefficent of 0.977.  The capability of service quality variable in explaining the rise and fall of Amanie Salon's customers' satisfaction was still huge. It was 95.45%, while the rest 4.55% was affected by other factor which was not studied. Keywords : service quality, customers' satisfaction
Co-Authors Muhammad Nursamsi Parlan Parlan Regita Cahyani Suardi Jasma