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All Journal Disease Prevention and Public Health Journal PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Kajian Ilmiah Kesehatan Dan Teknologi (JKIKT) Indonesian Journal of Hospital Administration Jurnal Kesehatan komunitas Indonesia
Tri Ani Marwati
Universitas Ahmad Dahlan
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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Peningkatan Pengetahuan Ibu dalam Pengolahan Tanaman Obat Keluarga (TOGA) sebagai Relaksan dan Skrining Kesehatan Jiwa Widea Rossi Desvita; Tri Ani Marwati; Fikri Achmad Arif; Isabella Meliawati Sikumbang; Laela Hayu Nurani
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol 7 No Special-1 (2022): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v7iSpecial-1.2514

Abstract

The COVID-19 pandemic impacts maternal psychological problems with an increasing prevalence of symptoms of depression and anxiety. In Branch Aisyiyah Demangan and Sapen DIY, activities were stopped during the pandemic, considering that many of the members were elderly and were in the red zone in June 2021. On this basis, it is necessary to carry out stimulus activities that can be carried out during a pandemic. This activity aims to know mental health conditions by screening mental health, promoting mental health, and using and managing traditional medicines for relaxants. The methods used in this activity are mental health screening, mental health counseling and training, presentation of herbal medicines with the right dose, and making herbal medicine that meets the standards of the Health Office. Activities are carried out online, starting with pretest, delivery of material, mental health screening, management of traditional medicinal plants, post-test. The analysis of the results was carried out by performing a paired t-test statistical test. The pretest and post-test results showed an increase from 82±0.55 to 93±0.84. Psychologically and emotionally, most respondents experienced complaints of fatigue (73.1%), followed by complaints of difficulty understanding feelings (46.2%), then complaints of anxiety, tension, or worry (42.3%). Screening results show that one respondent has a mild mental problem.
ANALISIS BUDAYA KESELAMATAN PASIEN DI KLINIK PRATAMA: LITERATURE REVIEW Achmad Yasin Mustamin; Yanasta Yudo Pratama; Sri Wahyunita Mohamad; Trismadani Erlina Putri; Tri Ani Marwati; Sulistyawati Sulistyawati
Jurnal Kesehatan Komunitas Indonesia Vol 18, No 2 (2022)
Publisher : Fakultas Ilmu Kesehatan Universitas Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.151 KB) | DOI: 10.37058/jkki.v18i2.4520

Abstract

Komitmen terhadap keselamatan pasien berkembang luas sejak akhir dekade 1990-an. Pada tahun 2000 Intitute of Medicine (IOM) di Amerika Serikat menerbitkan laporan To Err Is Human Building a Safer Health System yang mengemukakan penelitian di rumah Sakit di Utah dan Colorado ditemukan KTD (Kejadian Tak Diharapkan)/ Adverse Event sebesar 2,9 % dimana 6,6% diantaranya meninggal, sedangkan di New York ditemukan KTD sebesar 3,7 % dengan angka kematian 13,6%1. Budaya keselamatan pasien adalah kepemimpinan dan interaksi staf, sikap, rutinitas, kesadaran dan praktik yang bertumpu pada risiko kejadian merugikan pasien. Konsep ini dianggap sebagai fenomena kelompok, bukan individu. Budaya keselamatan paling penting di unit pelayanan kesehatan yang paling dekat dengan pasien2. Tujuan dari tulisan ini adalah untuk menganalisa penerapan budaya keselamatan pasien di klinik pratama dengan berbasis bukti (Evidence Based). Terdapat 7 standar keselamatan pasien serta 6 sasaran keselamatan pasien di Indonesia. Organisasi pelayanan kesehatan perlu mengembangkan budaya keselamatan pasien untuk fokus pada peningkatan keandalan dan keselamatan pasien di masa depan. Budaya keselamatan pasien yang buruk merupakan faktor risiko penting yang dapat mengancam keselamatan pasien. Jika budaya keselamatan pasien di rumah sakit tidak berubah, ancaman terhadap keselamatan pasien ini tidak dapat diubah (Hartanto dan Warsito, 2017).Sistem keselamatan pasien merupakan prioritas utama yang harus dilaksanakan oleh klinik, hal ini sangat erat kaitannya baik dengan citra klinik maupun keselamatan pasien.
Marketing Strategy Analysis Based on Segmenting, Targeting, and Positioning in Hospital Kartika Ningsih; Tri Ani Marwati
Disease Prevention and Public Health Journal Vol. 17 No. 1 (2023): Disease Prevention and Public Health Journal
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/dpphj.v17i1.6420

Abstract

Background: There is a fluctuating trend related to the number of patient visits at Nur Hidayah Hospital, Bantul, so it is necessary to formulate the right Segmentation, Targeting, and Positioning (STP) in order to increase inpatient and outpatient visits and achieve standard inpatient service indicators. The purpose of this study is to analyze the marketing strategy of Nur Hidayah Hospital based on STP. Method: This study follows a descriptive qualitative design. The key informants in this study were the general director and the marketing manager of the hospital, and the triangulation informants in this study were medical officers and patients. Results: The results revealed that the segmenting was based on demographics with females or housewives with secondary education levels or lower as the highest number of service users. Based on the geographical characteristics, a significant number of service users were those living in Ring 1, an area within a radius of 0-10 km from the hospital. Targeting has been conducted well as seen by the number of patients that reached 6,500 service users within a year. Positioning was related to the availability of surgeons, a relatively short surgery duration, and services that are good, friendly, and neat that make patients feel like they are treated by their own families. Conclusion: The market segment, targeting, and positioning was good, but not fulfilled enough. Nur Hidayah Hospital should evaluate community responses regarding what is needed to fulfill target community.
Perbedaan Tingkat Kepuasan Pasien JKN Subsidi dan Pasien JKN Non Subsidi Dimensi Reliability dan Responsiveness: Studi Kasus Pada Rumah Sakit Rajawali Citra Yanasta Yudo Pratama; Muhammad Syamsu Hidayat; Tri Ani Marwati; Lina Handayani; Muhammad Luthfi Adnan
Indonesian Journal of Hospital Administration Vol 5, No 2 (2022)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2022.5(2).53-62

Abstract

Jaminan Kesehatan Nasional (JKN) yang diselenggarakan BPJS adalah jaminan berupa perlindungan kesehatan agar peserta memperoleh manfaat pemeriksaan kesehatan dan perlindungan dalam memenuhi kebutuhan dasar kesehatan yang diberikan kepada setiap orang. Pengukuran tingkat kepuasan pasien dibutuhkan untuk mengetahui tingkat pelayanan yang diadakan suatu penyelenggara jasa. Tujuan dari penelitian ini untuk mengidentifikasi perbedaan kepuasan pasien JKN kelas 3 PBI dan pasien JKN kelas 3 non PBI yang mendapatkan pelayanan kesehatan pada salah satu rumah sakit di Bantul. Penelitian ini menggunakan desain penelitian observasional analitik dengan metode cross sectional melalui pendekatan Kuantitatif. Data didapatkan dengan menggunakan kuesioner dari responden. Tingkat kepuasan pasien dianalisis menggunakan skor GAP. Hasil skor GAP menunjukkan bahwa pasien JKN PBI memiliki skor GAP terendah pada dimensi reliability yaitu -0,1733. Dari hasil analisis, pasien di salah satu rumah sakit di Bantul secara umum merasa puas terhadap pelayanan yang diberikan.
KUALITAS PELAYANAN PETUGAS PENDAFTARAN RAWAT JALAN TERHADAP PELAYANAN PRIMA DI RUMAH SAKIT: STUDI LITERATUR Yanasta Yudo Pratama; Sri Wahyunita Mohamad; Tri Ani Marwati; Muhammad Syamsu Hidayat
Jurnal Kajian Ilmiah Kesehatan dan Teknologi Vol. 4 No. 2 (2022)
Publisher : Politeknik Unggulan Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52674/jkikt.v4i2.59

Abstract

The Outpatient Registration Center is a leading service unit which is one part of the medical record task and the place where the patient first meets the officer. Excellent Service, namely the best service provided in accordance with expectations or even exceeding customer expectations. Assessment of service quality through 5 dimensions, namely Ability, Attitude, Attention, Action, and Responsibility. To determine the factors related to the registration service officer of the excellent service in the hospital. Literature search reviewed using the Google Scholar Database with the topic "Quality of Outpatient Registration Officer Service Against Excellent Service" Search keywords used in the database are Keyword and Boolean operators which are used to expand or specify the search so that it can make it easier to determine articles or research journals used. Literature search aims to get as many scientific publications on a given topic as possible by taking into account the interrelationships between keywords so that there are 7 suitable studies. The results of the literature reviewed show that the Service Quality of Registration Officers for Excellent Service in Hospitals There is a relationship between them, namely Ability, Attitude, Attention, Action, and Responsibility. Of the five dimensions of Excellent Service to the service quality of the registration officer, most of them have shown the results of the service quality assessment which are considered good and have achieved minimal service standards. Based on the results of the 7 Literature Studies that have been found by the author on the Dimensions of Attitude, Attention, Action, Ability, Appearance and Responsibility for Excellent Service in Hospitals There is a Meaningful Relationship because of the 6 Dimensions of Excellent Service it is very important for a service quality in the hospital
Co-Authors Achmad Yasin Mustamin Fikri Achmad Arif Hidayat, Muhammad Syamsu Isabella Meliawati Sikumbang Kartika Ningsih Laela Hayu Nurani Lina Handayani Muhammad Luthfi Adnan Sri Wahyunita Mohamad Sulistyawati Sulistyawati Trismadani Erlina Putri Widea Rossi Desvita Yanasta Yudo Pratama