Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Publica: Jurnal Pemikiran Administrasi Negara Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah
Wawan Setiawan Abdilah
UIN Sunan Gunung Djati Bandung
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pelayanan Pembuatan Akta Kelahiran Di Kabupaten Subang Wawan Setiawan Abdilah; Puji Fitriani Abdullah
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 2, No 1 (2020): Birokrasi & Pemerintahan Daerah 1
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (469.123 KB) | DOI: 10.15575/jbpd.v2i1.8058

Abstract

According to the data gained by researchers from the Department of Population and Civil Registration in Subang, there are still the number of children aged 0 to 18 years who do not owna Birth Certificate. In 2018, the Subang Population and Civil Registry Service set a target of 85%, where children in Subang Ages 0 to 18 years must own a Birth Certificate. However, there are lots of obstacles to realizing this target, both from service and the community. The research method used in this study is qualitative approach. In this study, researchers used a descriptive research type so that it would be described how effective the service of making Birth Certificates for Children aged 0 to 18 years in the Population and Civil Registry Office of Subang. In order to get data and information, The techniques that the researchers did are through observation and interviews. The results of the research in the field show that the effectiveness of birth certificate making services in the context of fulfilling the identity of children aged 0 to 18 years in Subang in terms of service is very optimal but there are obstacles from the community.
Kualitas Pelayanan Publik Di Balai Pelayanan, Penempatan, Dan Perlindungan Tenaga Kerja Indonesia Wilayah Bandung Wawan Setiawan Abdilah; Sakrim Miharja; Yeni Dewiyanti Lestari
Publica: Jurnal Pemikiran Administrasi Negara Vol 11, No 1 (2019): Governansi dan Pelayanan Publik
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v11i1.7633

Abstract

This study aims to analyze the quality of public services at the Bandung Service Center, Placement and Protection of Indonesian Workes (BP3TKI) Bandung. This research method uses  qualitative methods with descriptive approach. Data collection techniques used were in-depth interviews and documentation studies. Informants in this study were Head Of Correctional and Program Institution Section, Head of Placement Preparation Section, service staff and TKI. In addition, the steps in data analysis according to Miles and Huberman consist of three stages, namely: data reduction, data presentation and conclusion/ verification. The results of this study were obtained from the results of interviews that: (1) The quality of public service at the Indonesian Workforce Service, Placement and Protection Center (BP3TKI) Bandung has implemented five dimensions namely: Tangible, Reliability, Responsiviness, Assurance, Emphaty along with indicators. However, from some indicators there are still those that have not gone according to the wishes of Indonesian infrastructure, there are still officers who are capable and expert in operating the tools  available at BP3TKI Bandung, and the officers’ inability to process service to TKI. (2) barriers that existin the implementation of public service at the Indonesian Workforce Service, Placement and Protection Center (BP3TKI) in Bandung is that there is no place for medical examinations for Indonesian migrant workers, and banks to pay for insurance so that migrant workers must leave the office, and for facilities and infrastructure that are still not maximal to support the service process.
Co-Authors Puji Fitriani Abdullah sakrim miharja, sakrim Yeni Dewiyanti Lestari