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All Journal International Journal of Advances in Applied Sciences ComTech: Computer, Mathematics and Engineering Applications
Cadelina Cassandra
Bina Nusantara University
Computer Science & IT Earth & Planetary Sciences Engineering Environmental Science Materials Science & Nanotechnology Mathematics Physics

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Pengembangan Model Sistem Informasi Aplikasi Helpdesk Online PT. Mustika Memadata Cadelina Cassandra
ComTech: Computer, Mathematics and Engineering Applications Vol. 6 No. 2 (2015): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v6i2.2262

Abstract

The advanced technology and the support of global internet makes it possible to create a system that can support the company or institution effectiveness in providing satisfaction for customers and to fulfill the customer’s needs and requirements. Due to the most important task for the company is to provide a good quality service for the customer, online helpdesk support system also develop quickly nowadays for the reason above. PT. Mustika Memadata is one of the private service company located in Jakarta that has the increase ofcustomer and the limit of human resource. This situation makes the company difficult in monitoring complaints from customer. This paper described the model of proposed helpdesk system to solve the problem. The methodology used in this paper are data collection through study literature review, interview session, directobservation, as well as analysis and design method using OOAD (Object Oriented Analysis and Design) approach using UML diagram such as activity diagram, use case diagram and domain model class diagram. The result is the model design of helpdesk online system that can be used for the company in solving customers’complaint.
Evaluating metaverse platforms for educational purposes: a heuristic evaluation study Cadelina Cassandra; Mohamad Noorman Masrek; Fadhilah Aman
International Journal of Advances in Applied Sciences Vol 13, No 4: December 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijaas.v13.i4.pp1019-1027

Abstract

This research's primary objective is to investigate the educational potential by investigating the metaverse website, emphasizing from users' perspectives. It is critical to examine the functionality to identify any potential faults in the learning experience because of the complexities of metaverse apps, which include 3D virtual environments and complex interactions. This study uses heuristic evaluation, which is a useful method for analyzing application success by utilizing well-established design principles and best practices in user interface and user experience design. To conduct this study, a panel of five experts, each with outstanding competence in the topic, was assembled to test the metaverse website in an educational setting. The evaluation was built on the ten heuristic evaluation standards, which served as a solid framework for measuring its usability and functionality. According to the findings of this examination, the average severity number of heuristic issues is one. This result indicates that the website is under "cosmetic problems only." While this implies that specific areas need to be addressed to improve overall quality, it also means that these difficulties do not take precedence over other vital ones. As a result, the website has significant promise as a metaverse instructional platform, and changes can be made to further improve its efficiency.
Co-Authors Fadhilah Aman Mohamad Noorman Masrek