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Suharmiati Suharmiati
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PERSEPSI MAHASISWA ATAS KUALITAS PELAYANAN LABORATORIUM BANK MINI STIE KESATUAN DAN IMPLIKASINYA TERHADAP KEPUASAN MAHASISWA Muhammad Ariffin; Suharmiati Suharmiati; Andi Yudha Amwilla
JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia) Vol 2 No 1 (2018): JAS-PT Edisi JULI 2018
Publisher : Forum Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.353 KB) | DOI: 10.36339/jaspt.v2i1.119

Abstract

The Purpose of this research is to measure the influence of the service quality of Laboratorium Bank Mini on student’s satisfaction. This research was conducted in STIE Kesatuan Bogor with 100 respondents. Data were analyzed using partial least square method. The results showed that the Physical Evidence, Reliability, Responsiveness, Assurance and Empathy has a significant and positive influence on the student satisfaction of Laboratorium Bank Mini STIE Kesatuan. Keywords: Service Quality, Student Satisfaction, Laboratorium Bank Mini.
Co-Authors Andi Yudha Amwilla Muhammad Ariffin