PERSEPSI MAHASISWA ATAS KUALITAS PELAYANAN LABORATORIUM BANK MINI STIE KESATUAN DAN IMPLIKASINYA TERHADAP KEPUASAN MAHASISWA

Muhammad Ariffin (Sekolah Tinggi Ilmu Ekonomi Kesatuan)
Suharmiati Suharmiati (Sekolah Tinggi Ilmu Ekonomi Kesatuan)
Andi Yudha Amwilla (Sekolah Tinggi Ilmu Ekonomi Kesatuan)

JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi
Vol 2 No 1 (2018): JAS-PT Edisi JULI 2018

The Purpose of this research is to measure the influence of the service quality of Laboratorium Bank Mini on student’s satisfaction. This research was conducted in STIE Kesatuan Bogor with 100 respondents. Data were analyzed using partial least square method. The results showed that the Physical Evidence, Reliability, Responsiveness, Assurance and Empathy has a significant and positive influence on the student satisfaction of Laboratorium Bank Mini STIE Kesatuan. Keywords: Service Quality, Student Satisfaction, Laboratorium Bank Mini.