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All Journal Jurnal Manajemen Indonesia International Journal of Entrepreneurship, Business, and Creative Economy
Pri Hermawan
Bandung Institute of Technology
Humanities Economics, Econometrics & Finance Social Sciences

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Youth’ Co-Creation Behavior in Casual Dining Restaurants in Bandung City, Indonesia Pri Hermawan; Utomo Sarjono Putro; Dini Turipanam Alamanda; Dewi Riani
Jurnal Manajemen Indonesia Vol 22 No 1 (2022): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v22i1.3685

Abstract

This study aims to identify the co-creation behavior especially students who have experiences of casual dining restaurants. This study also analyses the relationship between co-creation behavior, customer satisfaction, and customer loyalty. The research applied a quantitative method with survey design, and it was conducted for 6 months. It applied the purposive sampling method and the questionnaires were distributed to 1,970 respondents. The collected data were analysed using Structural Equation Modelling (SEM). The results indicate that two types of co-creation behavior of students who have experiences of casual dining restaurants in Bandung, namely customer participant behavior and customer citizenship behavior.Keywords: consumer behaviour; culinary; co-creation behaviour; satisfaction; loyalty
Unlocking Potential: Digital Transformation and Decision Support in Automotive Repair - A Case Study Natalia Natalia; Pri Hermawan
International Journal of Entrepreneurship, Business, and Creative Economy Vol. 4 No. 2 (2024): July
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijebce.v4i2.2127

Abstract

In today's rapidly evolving business landscape, the significance of digital transformation for Small and Medium-sized Enterprises (SMEs) cannot be overstated. CV Karya Makmur, an Indonesian automotive repair shop, stands at the forefront of this change, recognizing the urgent need to incorporate advanced Information and Communication Technologies (ICTs) into its operations. This transformation is not just about adopting new technologies; it is a comprehensive shift that redefines how the business interacts with customers, optimizes operational processes and improves its overall financial health. The journey of CV Karya Makmur highlights the broader implications of digital transformation in this sector. This case study delves into the multifaceted process of integrating technologies such as augmented reality (AR) and artificial intelligence (AI) to enhance service efficiency, tackle logistical hurdles, and improve access to vital information. Yet, the transition from conventional practices to a digital framework is fraught with obstacles, primarily due to resistance to change. Effective change management, focusing on the human elements of organizational transformation and employee engagement, is pivotal. CV Karya Makmur's experience underscores the critical need for digital systems that promote data-driven decisions, standardize operations, and facilitate better communication. Despite the initial challenges, the potential benefits—increased productivity, reduced operational costs, and a competitive edge in the market—are compelling. This study suggests that considering an organization's unique context and objectives, a tailored digital transformation strategy is essential for leveraging technology to enhance business outcomes in developing countries like Indonesia.
Co-Authors Dewi Riani Dini Turipanam Alamanda Natalia Natalia Utomo Sarjono Putro