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All Journal Transparansi Jurnal Ilmiah Ilmu Administrasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JAMBIS : Jurnal Administrasi Bisnis
Eka Rofiyanti
Jurusan Administrasi Publik
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Agile Governance in the Perspective of Public Services Through the Public Complaints Channel Handling People with Social Welfare Problems (PMKS) in South Jakarta Rofiyanti, Eka; Dewantoro, Bastian; Agustina, Dwi; Rulandari, Novianita; Razikin, Khairur
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2432

Abstract

This research is motivated by the increasing number of People with social welfare problems (PMKS), especially beggars and street children, so a response from various stakeholders is needed to overcome this as a form of social security protection for citizens. With the rapid development of technology, advances in information technology, and the potential for their use widespread; it opens opportunities for accessing, processing, and utilization of information in large volumes quickly and accurately. Also, it is to integrate the needs of the community by implementing channel community complaints through the system Citizen Relation Management (CRM) with the name Aplikasi Cepat Respon Masyarakat (Quick Response Community’s Application). The purpose of this research is to analyze government governance in providing public services through handling public complaints with social welfare problems (PMKS) in South Jakarta. The research method is descriptive research with a qualitative approach, which is further elaborated with secondary data from the play store, social media, or other news media. The data collection techniques were carried out through interviews, observation, and documentation data. The results of the study showed that the application of the public complaint channel through the system (Citіzеn Rеlаtіоn Management) as a form of Agile Governance seen from the 5 principles has been running quite well. It was because each principle has been implemented well even though some obstacles were still being faced. The use of public complaint channels should be re-socialized to the community, so the level of community participation in reporting problems in the surrounding environment can be maximized. In addition, from the point of view of service providers, the performance and capacity of service providers should be further improved so that the public complaint service channel can be utilized optimally
Pengaruh Beban Kerja Dan Fasilitas Kerja Terhadap Efektivitas Pelayanan Karyawan Pada Divisi Pengendalian Pelayanan Navigasi Penerbangan LPPNPI Di Jakarta Hidayat, Rahmad; Rofiyanti, Eka; Utami, Windi
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 5: Oktober 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i5.4542

Abstract

This study aims to determine and analyze the effect of workload and work facilities on the effectiveness of employee services at the LPPNPI Aviation Navigation Service Control division in Jakarta. The background of this research is that the services provided by LPPNPI have not been evenly distributed. Indonesia, which consists of many islands, has remote areas that still do not have good internet access, and there are even areas that do not have internet access at all. As a result, employees in the Aviation Navigation Service Control Division are unable or difficult to send flight news. Meanwhile, the SMS Gateway planning that has been initiated in recent years has not yet been fully realized by the company. Respondents in this study were employees of the Aviation Navigation Service Control Division, totaling 60 people. This research was conducted at Perum LPPNPI for a period of 5 months, starting from November 2021 to March 2022. The results of this study are that there is a significant effect between the Workload variable on the Employee Service Effectiveness variable of 48.7%, there is a significant effect between the Work Facilities variable and the Employee Service Effectiveness variable of 41.4%, there is a positive and significant effect of Workload and Work Facilities together on the Employee Service Effectiveness of the LPPNPI Aviation Navigation Service Control Division in Jakarta by 53.3%.
Analisis Peran Media Sosial sebagai Platform Komunikasi dan Penyebaran Informasi Kebencanaan di DKI Jakarta Rofiyanti, Eka; Agustina, Dwi; Firzah, Mohammad
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 6 No. 2: Desember 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v6i2.3366

Abstract

Tujuan dalam penelitian ini yaitu untuk menganalisis Peran Media Sosial Sebagai Platform Komunikasi Dan Penyebaran Informasi Kebencanaan Di DKI Jakarta. Penelitian yang dilakukan merupakan penelitian deskriptif dengan pendekatan kualitatif. yang selanjutnya dielaborasi dengan data-data sekunder baik dari play store, media sosial, ataupun media berita lainnya. Teknik pengumpulan data dilakukan melalui wawancara, observasi dan data dokumentasi. Hasil penelitian menunjukan bahwa media sosial memiliki peranan penting sebagai platform komunikasi dan penyebaran informasi kebencanaan di DKI Jakarta. Media sosial dapat mempercepat penyebaran informasi kebencanaan yang diberikan oleh instansi pemerintah daerah DKI Jakarta kepada masyarakat. Media sosial juga berperan dalam peringatan dini terjadinya bencana, pemantauan kondisi saat terjadinya bencana, koordinasi bantuan dan sumberdaya, edukasi kebencanaan, sebagai media kolaborasi antar pihak, bentuk adanya transparansi dan akuntabilitas tatakelola kebencanaan di DKI Jakarta. Namun demikian, masih ada tantangan yang harus dihadapi oleh pemerintah dan masyarakat diantaranya: risiko Penyebaran Informasi Palsu (Hoaks) sangat besar, adanya informasi yang berlebihan keterbatasan jaringan, Kurangnya Kontrol terhadap Pesan, tidak dapat menjangkau semua kelompok, Ketergantungan pada Infrastruktur Digital, Pemahaman Terhadap Pesan yang tidak dapat dilakukan oleh semua masyarakat. Untuk mengatasi tantangan tersebut harus ada strategi dalam penanganan bencana. Selain itu harus ada sumber informasi resmi yang dapat diandalkan, kampanye pendidikan tentang kesadaran digital, dan upaya untuk mengidentifikasi dan mengatasi informasi palsu. Upaya kolaboratif antara pemerintah, organisasi bantuan, platform media sosial, dan masyarakat sangat diperlukan dalam membantu meningkatkan efektivitas media sosial dalam penyebaran informasi kebencanaan di DKI Jakarta
Pengaruh Beban Kerja Dan Budaya Organisasi Terhadap Employee Engagement Pada Nam Air Di Jakarta Lestari, Agung Tri; Rofiyanti, Eka; Wulandari, Winda Wulandari
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3818

Abstract

This study aims to determine and analyze the influence of workload and organizational culture on employee engagement at NAM Air in Jakarta. This is motivated by the problem that many pilots choose to change jobs. Furthermore, there are also problems with pilot flying hours and working hours which are only valid for two months. This research was conducted at NAM Air in Jakarta from April to August 2021. This study used a quantitative approach. Data was collected by distributing questionnaires to 44 respondents. This study shows that there is a significant influence between the workload variable on the employee engagement variable, which is 24.5%, there is a significant influence between the organizational culture variable on the employee engagement variable, which is 21.4%, and there is a positive and significant effect on workload and culture. organization simultaneously on employee engagement pilot PT. NAM Air is 32.3%
Co-Authors Dewantoro, Bastian Dwi Agustina Firzah, Mohammad Lestari, Agung Tri Novianita Rulandari Razikin, Khairur Utami, Windi Wulandari, Winda Wulandari