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All Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Ilmiah Sains dan Teknologi
Andi Usri
Universitas Banten Jaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Library & Information Science Physics

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Perancangan Aplikasi Helpdesk Ticketing System Pada PT. Indonesia Nippon Seiki Rehulina Tarigan; Imam Kusosi; Andi Usri
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol 11, No 1 (2022): MARET
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v11i1.1271

Abstract

Pelayanan operasional teknologi informasi pada PT. Indonesia Nippon Seiki (PT. INS) merupakan tanggung jawab departemen IT atau Management Information System (MIS). Tugas ini adalah pelayanan terhadap pengaduan/keluhan dari user mengenai masalah kerusakan hardware, software dan jaringan dengan menerapkan sistem IT Helpdesk. Saat ini, manajemen pelayanan pengaduan masalah dapat dikatakan masih kurang bagus karena belum ada prosedur yang tersistematis dalam proses pengaduan kepada departemen MIS. Laporan kepada atasan tidak lengkap karena proses pendataan yang kurang baik. Hal ini disebabkan belum ada media atau sistem perekaman data yang baik. Pimpinan IT kesulitan untuk memonitor kinerja tim dalam menyelesaikan setiap keluhan dari user karena data tidak dapat dilihat secara online. Penelitian ini bertujuan untuk membangun sebuah aplikasi Helpdesk Ticketing berbasis Website pada PT. INS yang dapat meningkatkan kualitas pelayanan terhadap pengaduan/keluhan mengenai masalah operasional teknologi informasi. Pengembangan aplikasi ini menggunakan metode Prototype sebagai bagian dari metode System Development Life Cycle (SDLC). Pemodelan proses bisnis sistem menggunakan UML (Unified Modeling Language). Hasil dari penelitian ini adalah aplikasi komputer yang dapat diakses secara realtime sehingga user dapat melihat status penyelesaian dari kasus yang mereka sampaikan. Teknisi juga dapat lebih meningkatkan kinerjanya karena dapat dimonitor secara langsung oleh user maupun atasannya.
REKAYASA PERANGKAT LUNAK PRODUKSI PACKAGING DENGAN METODE MRP2 DAN ALGORITMA OPTIMASI GREEDY Edy Nasri; Andi Usri; Ahmad Surahmat
Jurnal Ilmiah Sains dan Teknologi Vol 2 No 1 (2018): Vol. 2 No. 1 Februari 2018
Publisher : Teknik Informatika Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (6380.169 KB)

Abstract

Production Software Engineering is a process in planning and controlling manufacturing systems when carrying out short and medium term operations in the process of making products in the industry. Preparation of scheduling and control of inaccurate production can lead to inefficient production processes resulting in high production of waste, and will cause idle stock which can lead to high production costs. Approach to integrated system Manufacturing Resource Planning (MRP2) is a formal manufacturing information system and explicit that integrates the main functions in the manufacturing industry. Production Software Engineering with the MRP2 Method can be implemented in the production process starting from MRP, Capacity Requirements Planning (CRP), and in the Production Control Activity (PCA). Application of greedy optimization algorithms in planning and controlling production will provide a better solution that can reduce waste products. Because order allocation in the selection of raw material specifications and arrangement of production machine lines with greedy optimization algorithms are carried out gradually starting from finding local to global solutions. Global solutions are obtained by passing the selection function to find all possible solutions, constraint functions to free the results of the selection function from existing constraints and objective functions to determine the objectives to be achieved, namely optimization on production planning and control. Implement planning methods in production that refers to the order of orders received, then placed on the order of the available production machines both in capacity and specifications in accordance with the order of the production machines without considering which order of machinery can obtain the most optimal results.
REKAYASA PERANGKAT LUNAK PENGADAAN BARANG DAN JASA DENGAN METODE E-PROCUREMENT PADA PT. INDORAMA Andi Usri; Waliadi Gunawan
Jurnal Ilmiah Sains dan Teknologi Vol 4 No 1 (2020): Vol 4, No 1, Februari 2020
Publisher : Teknik Informatika Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (735.308 KB)

Abstract

PT. Indorama Polypet Indonesia is a polyester producer. In doing one production per day, it produces 500,000 tons per year. Therefore raw material or material factors are very important to support the production activities. The process of procurement and supervision of raw materials or materials is an activity to meet the needs of raw materials or materials and oversee the use of materials. PT. Indorama Polypet Indonesia has not used information technology equipment for the procurement and supervision of raw materials or materials. For the process of procuring raw materials or materials that are running still using telephone and fax, there is no system that integrates between the company and the supplier. While the process of monitoring raw materials or materials is still using a file system. From the existing problems the researchers designed an application to solve the problem of the procurement process and the supervision of raw materials or materials by building an e-procurement system. The e-procurement system was developed using the PHP programming language with Mysql as the database. It is expected that with this e-procurement system the process of procuring raw materials or materials will become more effective and efficient, because the e-procurement system integrates companies and suppliers so that it will facilitate the process of procuring raw materials or materials. As for the process of controlling raw materials or materials, e-procurement is expected to be able to supervise the use of raw materials or company materials, so that the supply of raw materials or company materials is maintained.
Co-Authors Ahmad Surahmat Edy Nasri Imam Kusosi Rehulina Tarigan Waliadi Gunawan