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All Journal Journal of Social Science Journal of Social Science
Ratna Wili
Universitas Muhammadiyah Bengkulu
Religion Humanities Chemistry Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences Other

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Journal : Journal of Social Science

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Role of Knowledge Management on the Influence of Total Quality Management on Organizational Performance Khairul Bahrun; Hernadianto Hernadianto; Eti Arini; Rina Yuniarti; Ratna Wili
Journal of Social Science Vol. 2 No. 6 (2021): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v2i6.238

Abstract

The purpose of the study was to analyze the effect of Total Quality Management on Organizational Performance mediated by Knowledge Management. This study used primary data in the form of a questionnaire to test hypotheses and analyzed using Structural Equation Modeling (SEM). The sample of this study amounted to 103 SMEs in Bengkulu City. The data analysis technique used WarpPLS version 6.0 software. The results showed that Total Quality Management had an effect on organizational performance and knowledge management did not mediate the effect of TQM on organizational performance.
Co-Authors Eti Arini Hernadianto, Hernadianto Khairul Bahrun Rina Yuniarti, Rina