Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Inovasi
Puan Az-Zahra
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH MODAL PSIKOLOGIKAL TERHADAP PERILAKU PELAYANAN YANG DIMEDIASI OLEH KETERIKATAN KERJA PADA PENGEMUDI OJEK ONLINE DI WILAYAH BANDA ACEH Puan Az-Zahra; Lenny Rakhmawati
Jurnal Manajemen Inovasi Vol 11, No 1 (2020): Jurnal Manajemen Inovasi: April
Publisher : Departemen Manajemen, Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (566.314 KB) | DOI: 10.24815/jmi.v11i1.16533

Abstract

This Study Aims To Measure The Influence Of Psychological Capital Influence On Service Behavior Mediated By Work Engagement To Ojek Online Drivers In The Banda Aceh Area. The Sample Used In This Study Was Ojek Online Drivers In The Banda Aceh Region, Totaling 135 Respondents. The Data Collection Equipment Used In This Study Is A Questionnaire. The Sampling Technique Used Was Convenience Sampling. Hierarchical Linear Modeling (Hlm) Is Used As An Analytical Method To Determine The Effect Of All The Variables Involved. Based On The Results Of Hlm Analysis, It Indicates That Psychological Capital Has A Positive Effect On Service Behavior, Psychological Capital Has A Positive Effect On Work Engagement, Work Engagement Has A Positive Effect On Service Behavior, And Work Engagement Mediates The Relationship Of Psychological Capital To Service Behavior.
Co-Authors Lenny Rakhmawati