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All Journal International Journal of Artificial Intelligence Research Eduvest - Journal of Universal Studies
Sri Wahyuningsih
STIMA IMMI Jakarta
Aerospace Engineering Computer Science & IT Electrical & Electronics Engineering Health Professions Neuroscience Social Sciences

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The Role of Satisfaction Information and Service Quality as a Communication Media Base to Increase Loyalty Sri Wahyuningsih; Zaharudin Zaharudin; Harries Madiistriyatno; Yan Ariyanto
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : International Journal of Artificial Intelligence Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.644

Abstract

This study aims to analyze the influence of service quality information and customer satisfaction information on customer loyalty at PT Mulia Keramik Indah Raya Jakarta. The research method is a quantitative method with primary and secondary data. The sampling technique uses the probability sampling method. The data analysis technique is multiple linear regression. The results showed that the service quality information variables and customer satisfaction information partially affected customer loyalty at PT Mulia Keramik. The coefficient of determination shows 75.2%, this indicates that the variation in the information variable on service quality and customer satisfaction information is able to explain the variation in the ups and downs of the customer loyalty variable by 75.2% while the remaining 24.8% is influenced by other variables outside this study, such as : price, location, product quality.
The Effect of Integrity and Work Culture on Employee Performance in the Regional Financial Management Agency of Bekasi Regency Sri Wahyuningsih; Mubarok Mubarok
Eduvest - Journal of Universal Studies Vol. 1 No. 8 (2021): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.188 KB) | DOI: 10.59188/eduvest.v1i8.149

Abstract

The main problem in this research is how big the influence of integrity and work culture on employee performance at the Bekasi District Financial Management Agency, either simultaneously or partially. The author's purpose of conducting this research is to determine and analyze the Integrity and Work Culture on Employee Performance and the magnitude of the Influence of Integrity and Work Culture on Employee Performance in the Regional Financial Management Agency of Bekasi Regency, either simultaneously or partially. The method used in this study is a method with a descriptive and verification approach. The population in this study were employees of the Regional Financial Management Agency of Bekasi Regency, amounting to 50 people, of which all of the population were sampled. The data in this study is primary data, where the data is obtained from respondents' answers to the questionnaires that the authors distribute. The results of the data analysis that the author has done, the results show that there is a simultaneous and partial influence of integrity and work culture on employee performance at the Bekasi Regency Financial Management Agency, but when viewed partially, work culture affectts employee performance more than integrity.
Co-Authors Harries Madiistriyatno Mubarok Mubarok Yan Ariyanto Zaharudin Zaharudin