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The Role of Satisfaction Information and Service Quality as a Communication Media Base to Increase Loyalty Sri Wahyuningsih; Zaharudin Zaharudin; Harries Madiistriyatno; Yan Ariyanto
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : International Journal of Artificial Intelligence Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.644

Abstract

This study aims to analyze the influence of service quality information and customer satisfaction information on customer loyalty at PT Mulia Keramik Indah Raya Jakarta. The research method is a quantitative method with primary and secondary data. The sampling technique uses the probability sampling method. The data analysis technique is multiple linear regression. The results showed that the service quality information variables and customer satisfaction information partially affected customer loyalty at PT Mulia Keramik. The coefficient of determination shows 75.2%, this indicates that the variation in the information variable on service quality and customer satisfaction information is able to explain the variation in the ups and downs of the customer loyalty variable by 75.2% while the remaining 24.8% is influenced by other variables outside this study, such as : price, location, product quality.
Effect of Supervision and Discipline on Improving Employee Work Effectiveness at Kebayoran Baru Tax Service Office Harries Madiistriyatno; Sofianto Sofianto
Eduvest - Journal of Universal Studies Vol. 1 No. 6 (2021): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1538.019 KB) | DOI: 10.59188/eduvest.v1i6.91

Abstract

This research is quantitative, descriptive and associative type. The population in this study is employees. The sampling technique used in this study is simple random sampling. With a simple random sampling technique, a sample of 85 employees was taken at the Tax Service Office in Kebayoran Baru as respondents in this study. The results of this study indicate that: 1) There is an influence of Supervision on the Effectiveness of Employee Work, as evidenced by the tcount for the X1 variable (Supervision) of 3,491, while the value of the table for N = 85 of 1,988. So 3,491> 1,988, it can be concluded that partially the Supervision variable (X1) influences the Employee Work Effectiveness (Y). 2) There is the influence of Discipline on Employee Work Effectiveness, it is proven that the tcount for the X2 variable (Discipline) is 7,222, while the ttable for N = 85 is 1,988. So 7,222> 1,988, it can be concluded that partially the Discipline variable (X2) influences the Employee Work Effectiveness (Y). 3) There is a joint effect of Supervision and Discipline on the Employee Work Effectiveness, as evidenced by the calculated value of 75,695 which is greater than the ftabel value for N = 85 of 2.71 or 75,695> 2.71 with a significant level of 0,000 because 0,000 <0.05, so it can be said that the Supervision variable (X1) and the Discipline variable (X2) jointly relate to the Employee Work Effectiveness variable (Y), with an R Square value of 0.649 meaning that Supervision and Discipline has a 64.9% effect on the Employee Work Effectiveness while the remaining 35.1% is influential with other factors not examined by the authors in this study.
Human Resource Training and Planning for Work Productivity of Employees Ministry of Coordinating Ministry of Human Development and Culture Moh Bonnario; Harries Madiistriyatno; Azis Zulfikar
Eduvest - Journal of Universal Studies Vol. 1 No. 9 (2021): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1739.156 KB) | DOI: 10.59188/eduvest.v1i9.205

Abstract

The training is intended to improve the mastery of various skills and techniques for carrying out certain, detailed and routine work. Human resource planning serves to determine the number and types of employees needed to achieve the goals that have been set. Work productivity is a comparison between the results achieved (output) with the overall resources (inputs) used per unit of time. The purpose of this study was to determine: The Effect of Training and Human Resource Planning on Employee Work Productivity at the Coordinating Ministry for Human Development and Culture. The sampling technique used in this study the author uses the Random Sampling technique or by using the Slovin formula in Husein Umar. Where each population has the same opportunity to be selected as a sample in this study. The results obtained that partially and simultaneously there is a positive and significant influence between Training and Human Resource Planning on Employee Work Productivity.
Analysis of Safety Management System Implementation and Occupational Health Based on PP No 50 Year 2012 Eka Rakhmat Kabul; Subhan Nur Ramadhan; Sukiman Sukiman; Harries Madiistriyatno
Eduvest - Journal of Universal Studies Vol. 2 No. 2 (2022): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1985.145 KB) | DOI: 10.59188/eduvest.v2i2.359

Abstract

This research aims to know the implementation of Occupational Health and Safety Management System which is implemented in RSUD Karawang. Research Methods: Qualitative Research, descriptive type. The sampling technique used by the researcher is purposive sample. Samples were taken as many as 3 employees of RSUD Karawang as respondents in this study. Result : Leadership commitments and policies towards the implementation of K3 already exist and in writing, the facilities and infrastructure that support the implementation of K3 have been fulfilled. While the K3 policy at this hospital is the appointment of the K3 Installation as an officer who oversees the implementation of K3 at the Karawang Hospital, the K3 Planning at the Karawang Hospital has been going well starting from risk identification to risk management. In addition, workers are also required to follow SOPs every time they do their work, and workers have been facilitated with complete PPE by the hospital. The organization has formed an organization for the K3RS Installation but it is still found that the workers from the K3 installation have double jobs where the implementation of the SMK3 program is not optimal. The implementation of OSH, most of the steps for implementing SMK3 have been going well at the Karawang Hospital where the Hospital has stated a commitment, an OHS organization has been formed, conducting K3 counseling to workers, implementing K3 programs such as providing PPE, health checks, and treating sick workers with provide BPJS services. The audit at the Karawang Hospital has been running, where internal and external audits have been running to find out what are the shortcomings of the K3 program and further correct the shortcomings of the K3 program aimed at improving the K3 program.
Pengaruh Agile Methodology dalam Strategi Digitalisasi Di PT. Satoru Prima Internasional Miftah Mujahir Dalimunthe; Juma'adi Juma'adi; Harries Madiistriyatno
Lentera: Multidisciplinary Studies Vol. 2 No. 1 (2023): Lentera: Multidisciplinary Studies
Publisher : Publikasiku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/lentera.v2i2.67

Abstract

Digitalisasi telah menjadi faktor penting bagi perusahaan untuk berkembang di tengah perubahan yang cepat di era digital. Metodologi tangkas telah menjadi terkenal sebagai pendekatan yang efektif untuk transformasi digital yang sukses. Penelitian ini bertujuan untuk menguji pengaruh metodologi Agile dalam strategi digitalisasi PT. Satoru Prima Internasional. Dengan menggunakan metode penelitian kualitatif, penelitian ini menggunakan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam dengan manajemen kunci dan personel terkait, disertai dengan analisis dokumen internal dan observasi langsung. Melalui pendekatan induktif, data yang terkumpul dianalisis untuk mengidentifikasi dan mengeksplorasi tema-tema kunci yang muncul dari penggunaan metodologi Agile dalam strategi digitalisasi perusahaan. Temuan menyoroti pengaruh positif metodologi Agile di PT. Strategi digitalisasi Satoru Prima Internasional. Metodologi tangkas memungkinkan perusahaan untuk tanggap terhadap perubahan, memitigasi risiko proyek, dan meningkatkan efisiensi tim. Selain itu, metodologi Agile memupuk komunikasi yang efektif antara tim proyek dan pemangku kepentingan, sambil memberikan fleksibilitas untuk memenuhi kebutuhan yang terus berkembang. Penelitian ini mengidentifikasi beberapa faktor penentu keberhasilan penerapan metodologi Agile dalam strategi digitalisasi. Faktor-faktor tersebut meliputi dukungan manajemen puncak, keterlibatan tim yang kuat, pemahaman mendalam tentang metodologi Agile, dan budaya organisasi yang mendukung inovasi dan kolaborasi. Studi ini berkontribusi pada pemahaman yang lebih baik tentang bagaimana metodologi Agile dapat memengaruhi strategi digitalisasi perusahaan. Temuan ini menjadi referensi berharga bagi organisasi yang ingin mengadopsi metodologi Agile dalam perjalanan transformasi digital mereka. Implikasi praktis dari penelitian ini menunjukkan bahwa perusahaan harus mempertimbangkan metodologi Agile sebagai pendekatan yang efektif untuk mencapai kesuksesan dalam strategi digitalisasi mereka.
Pengaruh Agile Methodology dalam Strategi Digitalisasi Di PT. Satoru Prima Internasional Miftah Mujahir Dalimunthe; Juma'adi Juma'adi; Harries Madiistriyatno
Lentera: Multidisciplinary Studies Vol. 2 No. 1 (2023): Lentera: Multidisciplinary Studies
Publisher : Publikasiku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/lentera.v2i2.67

Abstract

Digitalisasi telah menjadi faktor penting bagi perusahaan untuk berkembang di tengah perubahan yang cepat di era digital. Metodologi tangkas telah menjadi terkenal sebagai pendekatan yang efektif untuk transformasi digital yang sukses. Penelitian ini bertujuan untuk menguji pengaruh metodologi Agile dalam strategi digitalisasi PT. Satoru Prima Internasional. Dengan menggunakan metode penelitian kualitatif, penelitian ini menggunakan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam dengan manajemen kunci dan personel terkait, disertai dengan analisis dokumen internal dan observasi langsung. Melalui pendekatan induktif, data yang terkumpul dianalisis untuk mengidentifikasi dan mengeksplorasi tema-tema kunci yang muncul dari penggunaan metodologi Agile dalam strategi digitalisasi perusahaan. Temuan menyoroti pengaruh positif metodologi Agile di PT. Strategi digitalisasi Satoru Prima Internasional. Metodologi tangkas memungkinkan perusahaan untuk tanggap terhadap perubahan, memitigasi risiko proyek, dan meningkatkan efisiensi tim. Selain itu, metodologi Agile memupuk komunikasi yang efektif antara tim proyek dan pemangku kepentingan, sambil memberikan fleksibilitas untuk memenuhi kebutuhan yang terus berkembang. Penelitian ini mengidentifikasi beberapa faktor penentu keberhasilan penerapan metodologi Agile dalam strategi digitalisasi. Faktor-faktor tersebut meliputi dukungan manajemen puncak, keterlibatan tim yang kuat, pemahaman mendalam tentang metodologi Agile, dan budaya organisasi yang mendukung inovasi dan kolaborasi. Studi ini berkontribusi pada pemahaman yang lebih baik tentang bagaimana metodologi Agile dapat memengaruhi strategi digitalisasi perusahaan. Temuan ini menjadi referensi berharga bagi organisasi yang ingin mengadopsi metodologi Agile dalam perjalanan transformasi digital mereka. Implikasi praktis dari penelitian ini menunjukkan bahwa perusahaan harus mempertimbangkan metodologi Agile sebagai pendekatan yang efektif untuk mencapai kesuksesan dalam strategi digitalisasi mereka.