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All Journal Jurnal Berkala Ilmu Perpustakaan dan Informasi Record and Library Journal Pustabiblia: Journal of Library and Information Science Performance Unilib: Jurnal Perpustakaan Libraria: Ilmu Perpustakaan dan Informasi Pustabiblia: Journal of Library and Information Science
Anisa Sri Restanti
Universitas Jenderal Soedirman
Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Analisis kepuasan pemustaka terhadap kualitas layanan website perpustakaan di masa pandemi COVID-19 Anisa Sri Restanti; Munjiati Munjiati; Utik Nur Wijayanti; Uswatun Auliyani; Saefudin Saefudin
Berkala Ilmu Perpustakaan dan Informasi Vol 19 No 1 (2023): June
Publisher : Perpustakaan Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/bip.v19i1.4398

Abstract

Introduction: Government policies in suppressing the spread of the COVID-19 pandemic creates a bigger challenge to provide better library services. Library websites become one important service in social distance. This study aims to find out the level of user satisfaction in the utilization of library websites during the COVID-19 pandemic. Data Collecttion Methods: The paper used a quantitative approach with surveys. Questionnaires are managed based on webqual variables. Data analysis: The survey data analysis used descriptive statistics with mean value. The mean value is based on the interpretation guidelines. Results and discussion: Library web statements showed the highest score while library web appearance showed the lowest. The average score of user satisfaction on the utilization of library websites is at a satisfactory level. The highest score is 28,04 on the information quality variable. The lowest score of 18,76 on the usability quality variable and interaction quality showed a score of 23,74. Conclusions: Based on the results of data analysis on the webqual variable, the level of user satisfaction in the utilization of library website during the COVID-19 pandemic is found in the satisfactory level.
Analisis End-User Computing Satisfaction pada Online Public Access Catalogue “Izylib” di Lingkungan Universitas Jenderal Soedirman Anisa Sri Restanti; Endah Yuni Astuti; Munjiati Munjiati; Utik Nurwijayanti; Sayekti Widianingtias
Pustabiblia: Journal of Library and Information Science Vol 1, No 2 (2017): December 2017
Publisher : Institut Agama Islam Negeri Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/pustabiblia.v1i2.223-238

Abstract

Pada masa ini, dunia kepustakawanan mengalami masa transisi yang sangat besar terlihat dari sisi koleksi, sumber daya manusia, serta fasilitas fisik perpustakaan. Online Public Access Catalogue (OPAC) merupakan salah satu fasilitas penelusuran informasi yang diberikan untuk memudahkan temu kembali informasi di perpustakaan. Terdapat berbagai tampilan OPAC sesuai dengan software yang digunakan. Sejak tahun 2011 Perpustakaan di lingkungan Unsoed memberikan fasilitas OPAC Izylib. Meskipun demikian, sampai saat ini belum pernah dilakukan sebuah kajian mengenai kepuasan pemustaka terhadap pemanfaatan fasilitas tersebut. Kajian ini menggunakan metode survei dengan pendekatan kuantitatif dan tipe deskriptif dengan model analisis end-user computing satisfaction. Tujuan penelitian ini menganalisis tingkat kepuasan pemustaka dalam memanfaatkan OPAC Izylib di lingkungan Unsoed. Hasil penelitian menunjukkan tingkat kepuasan pemustaka terhadap Online Public Access Catalogue “Izylib” di lingkungan Universitas Jenderal Soedirman berada pada kategori puas ditunjukkan dengan nilai mean 92,26. Berdasarkan temuan tersebut pengelola perpustakaan khususnya tim TI hendaknya dapat melakukan evaluasi sehinga tingkat kepuasan pemustaka terhadap pemanfaatan OPAC meningkat menjadi sangat puas.
Co-Authors Dwita Darmawati Endah Yuni Astuti Munjiati Munjiati Munjiati Munjiati Saefudin Saefudin Sayekti Widianingtias Tohir Tohir Tohir Tohir, Tohir Uswatun Auliyani Utik Nur Wijayanti Utik Nurwijayanti