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All Journal Jurnal Geologi dan Sumberdaya Mineral (Journal of Geology and Mineral Resources) JISIP: Jurnal Ilmu Sosial dan Pendidikan JURNAL TEKNIK GEOLOGI : Jurnal Ilmu Pengetahuan dan Teknologi Jurnal Geologi dan Sumberdaya Mineral (Journal of Geology and Mineral Resources) SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
Indra Sanjaya
Sekolah Tinggi Teknologi Garut
Arts Humanities Chemistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA HANS INN HOTEL DI KOTA BATAM Sanjaya, Indra; Syaifullah
SCIENTIA JOURNAL Vol 4 No 5 (2022): Volume 4 Nomor 5 2022
Publisher : LPPM Universitas Putera Batam

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Abstract

The tourism industry will continue to develop according to the times that trigger hotel industry players to continue and to develop the quality of their business starting from the quality of services and facilities provided which are expected to make consumers feel satisfied with the services offered at the hotel. The population taken in this study were 5,768 visitors at Hans Inn. Furthermore,for the sampling is used accidental sampling with 258 respondents by using Isaac and Newton formulas and the data collected by using questionnaire. The data is anylzed with using multiple linear regression with program SPSS Version 25. The results in this study can be seen through the t test, for service quality 6,150 and 3,620 exceeds the t table which affects customer satisfaction. Also, the results of f test is 180.861 exceeds the f table, it means that the quality of service and facilities simultaneously affects customer satisfaction at Hans Inn Batam.
Co-Authors Agus Saiful Arifin Arifudin Idrus Avanda, Diftania Fadlin Fadlin Guntur, Septianus Cristian Hermansyah Hyeong Soo Kim Irzal Nur, Irzal Jamal Kurniawan, Teofelus Andri M.Luthfi Fatturakhman Muhammad Dahlan Balfas Rohaya Langkoke Sigit Maryanto Sufriadin, Sufriadin Syaifullah