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All Journal Bioscientia Medicina : Journal of Biomedicine and Translational Research Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Bioscientia Medicina : Journal of Biomedicine and Translational Research Jurnal Kabar Masyarakat Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Hendsun Hendsun
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Public Health Social Sciences

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Antecedent Hospital Environment, Communication and Responsiveness in Hospitals during the Covid-19 Pandemic According to Patient Perceptions of Willingness to Recommend Hendsun Hendsun; Hendra Achmadi
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.4384

Abstract

Patient recommendations are the most basic form of marketing. However, hospitals often face patient reluctance to recommend them. This study uses independent variables in the form of the hospital environment, communication with patients, and responsiveness to patient needs, which are components of the HCAHPS questionnaire to measure the overall rating of the hospital as a mediating variable. The independent variable will be tested for its effect on willingness to recommend the hospital. This type of research is quantitative research with hypothesis testing (hypothesis test). This study obtained 164 respondents willing to survey from January to February 2022 and processed using PLS-SEM. The dependent variable hospital environment, communication with patients, and responsiveness to patient needs gave an R2 value of 0.675 to the overall rating of the hospital mediating variable. The mediating variable succeeded in showing a strong positive influence on willingness to recommend with R2 0.624 and mediated the independent variable's influence. The hospital environment, communication with patients, and responsiveness to patient needs have a significant positive effect on the overall rating of the hospital, which then describes a significant positive effect on willingness to recommend.
Co-Authors Alexander Halim Santoso Alicia Sarijuwita Catharina Sagita Moniaga Dean Ascha Wijaya Ernawati Ernawati Giovanno Sebastian Yogie Guo Xinyu Hedi Suanto Tjong Hendra Achmadi, Hendra Hitoshi Tanaka Jasmine Syabania Noviantri Joshua Kurniawan Ravenska Theodora Sukmawati Tansil Tan Tan, Sukmawati Tansil William Gilbert Satyanegara Yohanes Firmansyah