Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Richo Ryanto Raharjo
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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Analysis of the Influence of Outside Patient Satisfaction (Study at RS X in West Jakarta) Richo Ryanto Raharjo; Vidya Paramita; Bernarto Innocentius
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3346

Abstract

The objective of this study is to analyze the effect of location, price, and service quality on patient’s satisfaction in X Hospital in West Jakarta. This study uses a quantitative approach using purposive sampling technique. There were 200 respondents included in the study. The data were collected by using questionnaire with a Likert scale and then processed with the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique utilizing the SmartPLS 3.0 program. This study showed that there are positive and significant effect from location, price, and service quality on patient’s satisfaction in X Hospital at West Jakarta. This finding indicates that hospitals with qualified services, together with adequate location and affordable price can optimize patient’s satisfaction.
Co-Authors Innocentius Bernarto, Innocentius Vidya Paramita