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All Journal JOURNAL LA MEDIHEALTICO
Asyiah Simanjorang
Lecturer at the Faculty of Public Health, Helvetia Institute of Health, Medan, Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of the Effect of Health Service Quality on Patient Satisfaction in Internal Medicine Inpatient Room of Hospital Level II Military Area Health Medan Shelly Shelly; Asyiah Simanjorang; Yuniati Yuniati
Journal La Medihealtico Vol. 2 No. 2 (2021): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v2i2.337

Abstract

The purpose of this study was to determine the effect of quality on patient satisfaction in the hospital room for the Level II Military area health Medan in 2020. The research design used in this study was an analytic survey with a cross sectional design. The population in this study were all patients in the Internal Medicine Room of hospital Level II Military area health Medan as many as 167 people. The number of samples that will be studied is 118 people. Data analysis was performed using univariate, bivariate and multivariate analyzes. The statistical test used was the chi square test and logistic regression.The results of the chi square test showed that the technical competence variable obtained p-value = 0,000, efficiency p-value = 0,000, and patient safety p-value = 0,000 < α 0.05, meaning that there was an influence between technical competence, efficiency and Patient safety on patient satisfaction, from the results of the multivariate analysis, it was found that the most influential variable in this study was the patient safety variable. The conclusion is that there is an influence between technical competence, efficiency and patient safety, while multivariate analysis shows that the most dominant factor is the variable of patient safety on family satisfaction. It is recommended that the hospital be able to improve the technical competence of nurses in the inpatient room of the Public Health Service in Medan by holding training and workshops both internal and external training.
Factors Affecting Nurse Performance at Datu Beru Takengon General Hospital Mappeaty Nyorong; Asyiah Simanjorang; Jauhari Jauhari
Journal La Medihealtico Vol. 2 No. 6 (2021): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v2i6.403

Abstract

This study aims to determine the factors that influence the performance of nurses and to determine the most dominant factors affecting the performance of nurses at the General Hospital Datu Beru Takengon 2021. The research design used a quantitative analytic survey with a cross-sectional design. The population is all nurses in the Inpatient Room at RSU Datu Beru Takengon as many as 200 people. The sampling technique used was random sampling. Data analysis was performed by univariate, bivariate and multivariate analysis with chi_square. The results of the Chi-Square statistical test analysis obtained p-value = 0.003 < 0.05, which means there is a relationship between workload and nurse performance, while the length of service period obtained p-value = 0.652 < 0.05, which means there is no relationship between length of service and nurse performance, the training variable obtained p-value = 0.004 < 0.05 which means there is a relationship between training and nurse performance, the discipline variable obtained p-value = 0.005 < 0.05 which means it means that there is a relationship between discipline and nurse performance and the motivation variable is obtained p-value = 0.002 < 0.05, which means there is a relationship between motivation and nurse performance. The results of the Multivariate test analysis showed that the variables that influenced the performance of nurses were workload, discipline and motivation, while the most dominant variable was the workload variable with p = 0.002 <0.05.
Co-Authors Jauhari Jauhari Mappeaty Nyorong Shelly Shelly Yuniati Yuniati