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Mappeaty Nyorong
Lecturer at the Faculty of Public Health, Helvetia Institute of Health, Medan, Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of the Effect of Health Service Quality on Patients in the Inpatient Room of Haji Hospital Medan Nidya Andani; Mappeaty Nyorong; Asriwati Amirah
Journal La Medihealtico Vol. 2 No. 4 (2021): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v2i4.370

Abstract

The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p value 0.000 (p < 0.05), p value tangible 0.001 (p < 0.05). Assurance variable, the quality of health services has no effect on patient satisfaction with a p value of 0.332 (p> 0.05). The dominant variable affecting patient satisfaction is the empathy variable. It is recommended to improve services from the aspect of assurance in order to increase patient confidence in getting services so that patients can feel satisfied with the services provided.
Factors Affecting Nurse Performance at Datu Beru Takengon General Hospital Mappeaty Nyorong; Asyiah Simanjorang; Jauhari Jauhari
Journal La Medihealtico Vol. 2 No. 6 (2021): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v2i6.403

Abstract

This study aims to determine the factors that influence the performance of nurses and to determine the most dominant factors affecting the performance of nurses at the General Hospital Datu Beru Takengon 2021. The research design used a quantitative analytic survey with a cross-sectional design. The population is all nurses in the Inpatient Room at RSU Datu Beru Takengon as many as 200 people. The sampling technique used was random sampling. Data analysis was performed by univariate, bivariate and multivariate analysis with chi_square. The results of the Chi-Square statistical test analysis obtained p-value = 0.003 < 0.05, which means there is a relationship between workload and nurse performance, while the length of service period obtained p-value = 0.652 < 0.05, which means there is no relationship between length of service and nurse performance, the training variable obtained p-value = 0.004 < 0.05 which means there is a relationship between training and nurse performance, the discipline variable obtained p-value = 0.005 < 0.05 which means it means that there is a relationship between discipline and nurse performance and the motivation variable is obtained p-value = 0.002 < 0.05, which means there is a relationship between motivation and nurse performance. The results of the Multivariate test analysis showed that the variables that influenced the performance of nurses were workload, discipline and motivation, while the most dominant variable was the workload variable with p = 0.002 <0.05.
Factors Affecting the Compliance of National Health Insurance Participants Segment of Non-Wage Recipients in Paying the Contributions Franky Vinansius Marpaung; Mappeaty Nyorong; Tengku Moriza
Journal La Medihealtico Vol. 3 No. 3 (2022): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v3i3.656

Abstract

This study's objective is to investigate the variables influencing the compliance of the National Health Insurance (JKN) Participant Segment of Non-Wage Recipients (PBPU) in Paying JKN Contributions in the BPJS Health Work Area, North Tapanuli Regency. This sort of research is quantitative and employs a cross-sectional study design. This study's population consists of all Non-Wage Recipient Workers (PBPU) in Siborong-borong District, North Tapanuli Regency, a total of 12,323 persons, with a sample size of 99 calculated using a purposive sampling technique. The study used univariate, bivariate, and multivariate techniques. The findings of the chi-square test indicated that education (p = 0.066> 0.05), occupation (p = 0.008 0.05), knowledge (p = 0.003 0.05), income (p = 0.000 0.05), and distance (p= 0.0010.05) were significantly correlated with each other. The logistic regression test reveals that income, with an Exp (B) value of 4,778, has the greatest impact on compliance with making JKN payments. This research concludes that employment, knowledge, income, and distance have a link with JKN contribution compliance, however education has no association with JKN contribution compliance. The community need socialization in order to raise public understanding and awareness of their monthly obligation to make JKN payments.
Co-Authors Asriwati Amirah Asyiah Simanjorang Franky Vinansius Marpaung Jauhari Jauhari Nidya Andani Tengku Moriza