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All Journal STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Al Marhalah
Ahmad Zamakhsari
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Religion Humanities Computer Science & IT Education Mathematics Social Sciences

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Analisis Kepuasan Pelanggan Terhadap Aplikasi Pelayanan Pelanggan dengan Metode CSI dan ServQual Andreas Adi Trinoto; Ahmad Zamakhsari
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 5, No 3 (2021)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (88.011 KB) | DOI: 10.30998/string.v5i3.9178

Abstract

Kereta Api Indonesia (KAI) as one of the state-owned companies that provide services to the public feels good a few years back and is the aim of researchers to conduct a survey of customer satisfaction with one of the Microsoft product Genesys customer service applications that have been connected with social media as a supporting application in serving train service users. The method used by researchers is the CSI (Customer Satisfaction Index) and Service Quality, the Jakarta Central Railway office agent who filled in the questionnaires as much as 51 of 80 with 78.76% results in CSI and 0.24 on servqual. This customer service application has a positive effect on customer satisfaction, as well as an evaluation for application providers.
MENGOPTIMALKAN PEMBELAJARAN DI ERA DIGITAL SEBAGAI UPAYA MENINGKATKAN KUALITAS PENDIDIKAN DI INDONESIA Miftahul Huda; Faishol Hakim; Ahmad Zamakhsari; Nabil
Almarhalah: Jurnal Pendidikan Islam Vol. 9 No. 1 (2025): Almarhalah
Publisher : LPPM Sekolah Tinggi Ilmu Tarbiyah Al Marhalah Al Ulya Bekasi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38153/almarhalah.v9i1.158

Abstract

Education in Indonesia faces significant challenges in improving its quality, especially in the rapidly evolving digital era. Information and communication technology offers opportunities to optimize the learning process, yet its implementation still encounters various obstacles. This research aims to identify ways to optimize learning in the digital era as an effort to enhance the quality of education in Indonesia. This study employs a qualitative approach, collecting data through in-depth interviews, observations, and document analysis. The subjects of the research include teachers, students, and education managers from several schools in Indonesia. The findings indicate that the use of digital technology in learning can enhance student motivation and engagement. Additionally, training for teachers in technology use is crucial for the successful implementation of digital learning. Digital learning has significant potential to improve the quality of education in Indonesia; however, challenges such as infrastructure and teacher training must be addressed. This research provides new insights into the integration of technology in education and offers practical recommendations for curriculum development and teacher training, which can help enhance the quality of education in Indonesia.
KH MUHAMMAD MUHAJIRIN AMSAR SEBAGAI PIONIR PENDIDIKAN ISLAM DAN REFORMASI SOSIAL UNTUK MENCERDASKAN  KESADARAN UMAT DI KOTA BEKASI Miftahul Huda; Ahmad Zamakhsari; Nabil
Almarhalah: Jurnal Pendidikan Islam Vol. 9 No. 2 (2025): Almarhalah
Publisher : LPPM Sekolah Tinggi Ilmu Tarbiyah Al Marhalah Al Ulya Bekasi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38153/vka8xc28

Abstract

This research is driven by the need to understand the role of Islamic education as a tool for social transformation within the complex context of urban society, particularly in Bekasi City. KH Muhammad Muhajirin Amsar is recognized as a figure who integrates Islamic education and social reform to cultivate a more critical and inclusive community awareness. The study aims to reveal the methods and strategies employed by KH Muhammad Muhajirin Amsar in developing progressive Islamic education that acts as an agent of social change. This study employs a literature review and qualitative analysis of documents, literature, and secondary sources related to Islamic educational leadership and social reform. Results indicate that KH Muhammad Muhajirin Amsar succeeded in creating an adaptive pesantren-based Islamic education model that meets modern demands and strengthens social awareness and solidarity through a dialogical and inclusive approach. The study confirms that integrating Islamic education with social reform serves as an effective instrument in fostering community social awareness, especially in urban settings such as Bekasi.This research contributes significantly to understanding the role of local figures in merging religious values with contemporary social dynamics, and paves the way for further studies on the relationship between Islamic education and social reform.  
Co-Authors Andreas Adi Trinoto Faishol Hakim Miftahul Huda Nabil