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Analisis Performansi Finansial Industri Batik Berdasarkan Faktor Kompetensi Industri Kecil dan Menengah (Studi Kasus: Industri Kecil dan Menengah Batik di Surakarta) Fakhrina Fahma; Retno Wulan Damayanti; Maharani -
Performa: Media Ilmiah Teknik Industri Vol 7, No 1 (2008): PERFORMA Vol. 7, No. 1 Maret 2008
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.7.1.13764

SMIs Batik often unable to catch on the market opportunity that needs large production volume. Beside, SMIs batik has difficulty in the finance access and consultation. The limitation of investment also becoming a weakness for increasing the internal function. Such as training and technology inovation. In this research, there is 6 competence factors,(Financial, Human Resources, Technology and Production, Marketing, Company Management, Network and Basic Material Supply) that used to analyze the performance of SMIs Batik in Surakarta. There is 63 industries as sample.Cluster Analyze is used to grouping industries into some group. Discriminant Analyze is used to identify the discriminatory competence variable for group. The result is 63 batik industries can be grouped into 4 cluster based on 5 grouping variables: the age of company, the number of labor, company assets, omsets per year dan profit per year. With size of financial performance that is Return on Assets, Profit Margin and Sales Turnover, 4 group can be categorized as highest, high, medium and low performance of industry. 5 variables as discriminatory between 4 cluster industry that is Market Information Network, Support in Marketing, Financial Management, Operational Capability dan Promotion Activities.

Perancangan Alat Ukur Evaluasi Kinerja Dosen sebagai Dasar Penyusunan Kebijakan Jurusan Teknik Industri UNS dalam Pengembangan Sumber Daya Manusia Fakhrina Fahma; Retno Wulan Damayanti; Ani Lestari
Performa: Media Ilmiah Teknik Industri Vol 10, No 2 (2011): PERFORMA Vol. 10 No 2, September 2011
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Alat ukur ini diharapkan dapat digunakan untuk evaluasi kinerja dosen sebagai dasar penyusunan kebijakan jurusan TI UNS dalam pengembangan sumber daya manusia. Atribut awal mengacu pada butirbutir BAN-PT (Borang), portofolio dosen dan Ekivalen Waktu Mengajar Penuh (EWMP). Pentingnya alat ukur kinerja dosen akan menjadi alat evaluasi jurusan dan dapat digunkan sebagai perbaikan internal serta realisasi penjaminan mutu jurusan TI UNS. Penelitian ini terdiri dari lima tahap : (1). identifikasi atribut, (2). pengelompokan atribut (3). penetapan atribut dengan Focus Group Discussion (FGD), (4) desain alat ukur. Dari identifikasi atribut diperoleh 22 atribut (studi pustaka) dan 14 atribut (masukan dosen). Pengelompokan atribut dilakukan berdasarkan atribut terukur dan tidak terukur. Atribut terukur ini akan digunakan pada tahap selanjutnya karena supaya dalam perancangan alat ukur memiliki atribut penyusun yang jelas tingkat pengukurnya sehingga penilaiannya tidak bersifat subjektif dan berdasarkan bukti. Dari FGD menetapkan 2 atribut yang tereliminasi. Penelitian ini menghasilkan alat ukur yang tersusun atas 4 bidang dengan total 29 atribut, yaitu: (1) pendidikan dan pengajaran terdiri dari 16 atribut, (2) penelitian dan pengembangan karya ilmiah terdiri dari 7 atribut, (3) pengabdian kepada masyarakat terdiri dari 2 atribut, serta (4) kegiatan penunjang Tri Dharma Perguruan Tinggi terdiri dari 4 atribut. Berdasarkan uji coba alat ukur nilai performance dosen TI UNS pada bidang penelitian dan kegiatan penunjang Tri Dharma Perguruan Tinggi mendapatkan skor 2 yang artinya masih dalam level cukup. Oleh karena itu diharapkan pihak TI UNS lebih mengarahkan atau memberikan kebijakan pada kegiatan yang berkaitan dengan penelitian yang masih memiliki nilai yang kurang dalam hal karya yang dihasilkan dalam bentuk buku ber ISBN, Kegiatan riset dosen yang digunakan industri, dan Karya-karya yang dipatenkan serta kegiatan penunjang Tri Dharma Perguruan Tinggi dalam hal mengikuti organisasi profesi dan prestasi dosen dalam mendapatkan penghargaan.

Analisis Stabilitas dan Kapabilitas Proses Spinning Benang Katun dengan Metode Six Sigma (Studi Kasus PT. Primissima) Sahrial Amri; I Wayan Suletra; Fakhrina Fahma
Performa: Media Ilmiah Teknik Industri Vol 4, No 1 (2005): PERFORMA Vol. 4 No 1, Maret 2005
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

As a textile company which produces grey, PT. Primissima surely needs high quality yarn which is also produced in its factory as its main basic material. Decline in yarn quality that significantly happened on May until August 2004 causes negative effects to the company, especially in customer satisfaction. Analysis of process stability and capability is should be done to prove and explain the problem, particularly on the existing spinning III process. Analysis using Six Sigma method begins with identifying customer needs, then mapping customer needs into the critical to quality characteristics (CTQ), determining CTQ priority level based on customer importance rating and customer satisfaction rating, and last, measuring sigma value, process stabilityand process capability of the CTQ top priority level. The result that focused on unevenness yarn CTQ shows, with sigma value of 4.07 sigma, process condition isn’t stable and capable enough to meet the company’s specification target. From the process analysis is also obtained information that many factors like environment, machine, tool, process, material, employee, and measurement system are supposed causing the problem. Improvement and control suggestions are also given here.

Analisis Konsumsi dan Perilaku Konsumen dalam Penggunaan Energi BBM untuk Kendaraan Bermotor di Surakarta Roni Zakaria; Fakhrina Fahma; Sukma Hendra
Performa: Media Ilmiah Teknik Industri Vol 9, No 2 (2010): PERFORMA Vol. 9, No 2 September 2010
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

This study aims to determine people’s behavior in using the energy from fuel oil to know the amount of premium as well as private consumption index in Surakarta. This research was conducted in four stages. The first stage is to determine the sample. In determining the research sample, the method used is the area sampling and purposive sampling. While the number of respondents is determine by the formula Taro Yamane of 400 respondents. The second phase of preparing the questionnaire, all variables, attributes, and questions adapted from the model of consumer behavior Kotler (1997). The third stage cluster analysis and cluster profiling done to achieve the characteristics of Surakarta community. The last step in research is to calculate the index consumption Surakarta

Pengukuran Kinerja Perbankan Menggunakan Kriteria Malcolm Baldrige National Quality Award (Studi Kasus Pada PT. Bank XYZ) Fakhrina Fahma; Roni Zakaria; Muhammad Hary Sajiwo
Performa: Media Ilmiah Teknik Industri Vol 11, No 2 (2012): PERFORMA Vol. 11, No 2 September 2012
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

PT. Bank XYZ is one of a growing bank in Indonesia. At the branch level and business unit, PT. Bank XYZ has been using the financial report or financial statements as a KPI (Key Performance Indicators) in order to conducting performance measurement. Beside the financial report, steps needed to survive the competition and developments in the banking world is equipped with an evaluation of service levels to customers and performance measurement in the company externally. At the external level, performance measurement is considered important because it can figure out how to deal with customers and commitment to listening to customers in the long term market success. This study aims to measure the performance of PT. Bank XYZ so that consistency of performance can be monitored. To know this, carried out using criteria Malcolm Baldrige National Quality Award 2009-2010. One of the selected categories, namely customer focus category. In the measurement of customer focus category is divided into two parts, namely, measurement of performance-related managerial and performance measurement related to the consumer (customer). Measurements relating to Managerial done with interviews and discussions with the leaders (branch manager) PT. Bank XYZ, while associated with consumer (customer) is done by measuring customer satisfaction using a questionnaire based on five dimensions of SERVQUAL. Number of samples to be used as a customer satisfaction questionnaire in this study of 100 respondents who were trading in PT. Bank XYZ. From the survey results revealed that the quality of service PT. Bank XYZ is based on five dimensions of SERVQUAL is expressed either as the average interval between the range 3.4 to 4.19. However, when viewed from the level of customer satisfaction is based on the interests of performance, found that of the five dimensions of quality of existing services, the customer is not satisfied but the approach is quite satisfied with the service at the PT. Bank XYZfor satisfaction scores showed a minus (-). MBNQA criteria for scoring the results of customer focus category has score 54 of the total score of 85 points. Item get customer engagement score of 28, while the voice of the customer items to score 26. These results indicate a good first step in developing a performance measurement in the other six MBNQA criteria.

Penentuan Lokasi dan Alokasi Produk untuk Sub-Distributor dan Outlet pada PT. Sinar Niaga Sejahtera Distributor Wilayah Surakarta Fakhrina Fahma; Yuniaristanto -; Aditya Pradana
Performa: Media Ilmiah Teknik Industri Vol 9, No 2 (2010): PERFORMA Vol. 9, No 2 September 2010
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.9.2.13908

PT. Sinar Niaga Sejahtera adalah perusahaan yang bergerak di bidang distribusi. Wilayah pemasaran PT. SNS 6 Kabupaten dan Kotamadya di eks Karesidenan Surakarta. Wilayah pemasaran yang luas mengakibatkan 34 kecamatan belum terlayani oleh perusahaan dan biaya distribusi pada bulan Agustus– Juli 2009 yaitu sebesar Rp. 767.770.700,- atau 16 % dari pendapatan perusahaan (jauh diatas target biaya distribusi perusahaan yaitu dibawah 14 %). Oleh karena itu perlu dilakukan penentuan lokasi dan alokasi produk untuk gudang sub-distributor serta alokasi produk untuk outlet dengan kriteria minimasi biaya distribusi. Model yang digunakan adalah model PLANWAR yang dikembangkan oleh Pirkul dan Jayawarman (1997). Model tersebut diselesaikan dengan menggunakan software Risk Solver Platform versi 9. Hasil pengolahan data menujukkan bahwa terdapat tiga wilayah yang akan dibuka gudang subdistributor yaitu Karanganyar, Surakarta dan Boyolali. Biaya distribusi mengalami penurunan sebesar Rp. 147.353.036,- atau sebesar 20 % dari biaya distribusi sebelumnya. Pengujian kelayakan investasi juga menunjukkan bahwa gudang sub-distributor di ketiga wilayah tersebut layak untuk dibangun.

Pengukuran Kinerja Kartu Seluler Smart Berdasarkan Atribut-Atribut yang Mempengaruhi Kepuasan Pelanggannya di Kota Surakarta Fakhrina Fahma; Dzakiyah Widyaningrum; Irwan Iftadi
Performa: Media Ilmiah Teknik Industri Vol 9, No 1 (2010): PERFORMA Vol. 9, No. 1 Maret 2010
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Bagi perusahaan jasa, keberhasilan dalam memberikan pelayanan yang memuaskan kepada pelanggan merupakan salah satu kunci sukses. Komitmen akan kualitas pelayanan yang berorientasi pada pelanggan merupakan prasyarat utama dalam menunjang keberhasilan bisnis, terutama industri jasa. Perusahaan harus memberikan pelayanan sesuai dengan harapan dan kebutuhan konsumen agar konsumen merasa puas, sehingga perusahaan akan dinilai memiliki kinerja yang baik atau optimal menurut perspektif pelanggan. Tujuan utama dari penelitian ini adalah mengetahui kinerja kartu seluler Smart berdasarkan perspektif penggunanya. Untuk mencapai tujuan tersebut, langkah-langkah meliputi empat tahap, yaitu (1). identifikasi atribut-atribut kepuasan pengguna kartu seluler, (2). penghitungan gap persepsi-ekspektasi dan penghitungan Customer Satisfaction Index (CSI), (3). analisis faktor menggunakan SPSS, dan (4). pemetaan tingkat kepentingan kinerja (IPA) untuk mengetahui faktor-faktor yang perlu diprioitaskan untuk perbaikan. Dari hasil identifikasi atribut didapatkan 47 atribut kepuasan pengguna kartu seluler. Faktor yang terbentuk berjumlah sembilan faktor, yaitu keandalan pelayanan informasi, kualitas pelayanan Gallery Smart, kualitas fasilitas utama, tarif, masa aktif dan tenggang kartu, kelengkapan fasilitas pendukung, kewajaran harga dan kualitas layanan, akses internet dan bonus, promosi dan ketersediaan pulsa, dan keandalan layanan pendukung. Sedangkan nilai CSI diperoleh rata-rata -0,152 artinya secara keseluruhan kinerja kartu seluler Smart masih buruk atau belum memuaskan konsumen. Hal-hal yang harus diprioritaskan untuk diperbaiki, yaitu jangkauan (coverage) area yang luas, kualitas sinyal sangat bagus, jarang terjadi error, dan Gallery Smart tersebar merata.

Analisa Kelayakan Pabrik Neon Elektronik (NE) Sukoharjo Nina Lutfia; I Wayan Suletra; Fakhrina Fahma
Performa: Media Ilmiah Teknik Industri Vol 3, No 1 (2004): PERFORMA Vol. 3 No 1, Maret 2004
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.3.1.11128

The increasing of electricity base rates initiate people to choose the energy saving lamp in order to decrease their electricity bill. It impacts the demand of energy saving lamps increase. Neon Electronic produces such an energy saving lamp with the electronic circuit called ballast electronic. Neon Electronic plan to develop the factory and expand the marketing area.This research is aimed to know the feasibilities of the Neon Electronic (NE) development plan. The feasibilities study covered a research on market aspects, production and operastional aspects, and financial aspects.Based on the result of market aspects, this development plan is feasible; because of the people demand. so, there is an opprtunity to implement this plan. Despite from that there is a particular interest factors such as the quality of Neon Electronic is higher than the around competitors.From the production and operational aspects, this plan is also feasible to continue because there is no barrier on the availability of the machines and tools and another production fasilities, the development fund, and human resources.With the assumption that the interest rate is 16% and all the product sold, the result of investment criteria; NPV is Rp. 167.778.623, IRR = 98% which is bigger than the interest rate, Discounted Payback Period = 1 year 3,78 months, no cash deficit, the Profitability Index above one which is 2,86, and the Break Even Point (BEP) 2004 is Rp. 307.879.319. The financial aspects point of view recommends this development plan is possible to continue.

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