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All Journal Majalah Ilmiah Bahari Jogja Jurnal Riset dan Inovasi Manajemen
Fatrodin Fatrodin
Sekolah Tinggi Maritim Yogyakarta
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Transportation

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Journal : Majalah Ilmiah Bahari Jogja

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Pengaruh Validity dan Reliability Terhadap Kualitas Delivery PT. Hanoman Sakti Pratama Fatrodin Fatrodin
Majalah Ilmiah Bahari Jogja Vol 18 No 2 (2020): Juli
Publisher : Sekolah Tinggi Maritim Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33489/mibj.v18i2.243

Abstract

Fierce competition lead to bush freight forwarding services are needed in the business. Study aim is to measure the quality of delivery of PT. Hanoman Sakti Pratama forwarding on customer's perception satisfaction-based. The results: (1) Validity-reliability-delivery quality shows that the stream line flow, the correlation coefficient of validity to reliability is smaller than the validity of delivery quality; (2) Delivery reliability is affected by goods when delivered on time, no additional costs, and does not cause claims due to damaged goods during handling delivery; (3) Delivery quality effectively on consumers is influenced by reliability of delivery with friendly handling, and after delivery service.
Co-Authors Handoyo Widyanto Ningrum Astriawati Pamujianto, Slamet Sumardi Sumardi